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Gondedumala, Igatpuri | 22.9 km from city centre
80 Ratings, 35 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has mixed reviews, highlighting a blend of experiences. While some guests praised the food quality and supportive staff, many criticized the lack of hot water, unhelpful reception, and cleanliness issues. Guests noted problems with room maintenance, slow service, and rude behavior from staff. The location is described as convenient but marred by inaccurate distance claims. Overall, the property seems to have potential, yet faces significant challenges in service and maintenance.
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Terrible Stay
Below 3. (2.5) Room where having two Bed Connected to give double bed., AC remote not there., even when asked to give at reception, they give weird reply. Hot water not properly coming in Bathrooms. Cleanliness not properly done in all rooms(all 4 rooms) They have the REASON of guest traffic in pick season
Room: Deluxe AC Room
awesome
Staff bahot achha tha service b bhut achhi thi aur ekdam clean hotel tha safai b achhi rakhi hai it is too good
Room: Deluxe Non AC Room|Deluxe AC Room
Don't visit this place
1.first when I did check in no electricity in room for long time 2.i asked for room service they denied roughly when I asked reason so called manager over he said it's my choice 3.Bed matrices was torn and spring oot of it it so risky 4.No water bottle no dental kit in room 5.No hot water in room Overall my experience was horrible I'm not recommend this hotel to any one it's my second time experience
Room: Deluxe Non AC Room
Terrible Stay
Very bad experience- no intercom, no pillow, no hot water, dirty bed mattress blanket etc, very bad management, not recommend anyone.
Room: Deluxe AC Room
Worst hotel ever I stayed
Worst hotel everi stayed worst service worst room worst hotel worst staff worst food worst service bad
Room: Deluxe AC Room
Terrible Stay
Hot water was not coming. they didn't had soap to give to guest. no proper food option. washbasin was damaged. worst hotel.. was feeling like I am staying for free
Room: Deluxe AC Room
Terrible Stay
The hotel stay was terrible, hot water not coming, in the morning there is no water in the bathroom. The question was asked in reception, they were not cooperative. Hotels charge for drinking water bottles. The food we have ordered for breakfast is not up to the mark. Poha was ordered and it was found very spicy. No towels provided. Not recommended. It was a horrible stay experience. Photo
Room: Deluxe Non AC Room
Must visit 5 star
It was nice n wonderful experience for staying in ashwin grand, food was awesome n mr ashok man-gala is very supportive abt the customers.
Room: Executive AC Room
Excellent Stay
Excellent service, comfortable stay, very good food with quick service from the kitchen, easy access to toll road and nearby Nasik city, tourist spots and the airport, hygienic and clean rooms and premises. Owner Mr. Ashok gives personal attention to make sure the customer feels like home. Staff is very polite, family friendly with all amenities and reasonably priced.
Room: Executive AC Room
Excellent Stay
5. Nice place to stay. Room was neat and clean. Manager is very polite and helpful with everything. Smooth check in and check out. Overall good experience.
Room: Executive AC Room
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 21 14:16:06 IST 2024
Dear Ajay, Thank you for your wonderful review! I’m delighted to hear that you had a smooth check-in and check-out experience, and that you found the room neat and clean. I’m glad I could assist you and help make your stay enjoyable. We truly appreciate your feedback and look forward to welcoming you back for another great stay!
Surely stay here. Nearby to igatpuri peaceful place
groupBest food best staff & excellent view from terrace & big rooms. Surely try there maharashtrain style thali. If group stay they have dorm style rooms too
Room: Executive AC Room
Poor Stay
The hotel receptionist was arrogant & did not behaved in a courteous manner. The rooms are ok only with no telephone to coordinate with reception.
Room: Executive AC Room
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 14 15:06:30 IST 2024
Dear Rajesh, We sincerely apologize for the unacceptable behavior you encountered at reception. Please know that the receptionist in question has been removed, and our management has completely changed to ensure a much better experience for our guests. We also regret the inconvenience caused by the lack of a telephone in your room. We have added telephone in all the rooms. As a gesture of goodwill, we’d like to offer you 50% off on your next stay. We hope you’ll give us another chance to provide the service you deserve.
Poor Stay
There was electricity issues. No complementary water, no restaurant. Door was not getting locked properly. Room size was good and neat.
Room: Executive Non AC
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 14 15:09:12 IST 2024
Dear Deepak, Thank you for sharing your feedback. We’re glad to hear you appreciated the room’s size and cleanliness. However, we sincerely apologize for the issues you encountered with electricity, the lack of complimentary water, the door not locking properly, and the absence of a restaurant during your stay. We’re pleased to inform you that our management has completely changed. Our restaurant is now fully functional, we now provide complimentary water in all rooms, and all door locks have been fixed to ensure your comfort and security. As a gesture of goodwill, we’d like to offer you 50% off your next stay. We hope you’ll give us another chance to provide the quality service you deserve.
Terrible Stay
Make my trip is running a hand in gloves fraud with hotel ashwin, wherein the hotel shown to user is different when compared with the hotel actually booked. We booked ashwin group hotel for nashik city location however we were given booking for ashwin group hotel 26 kms outside nashik. Further, to aggravate the situation, hotel manager is pathetic and ignorant to customer request. The whole hotel was empty, hotel manager refused to arrange an extra blanked to address the cold. Hotel manager refused to provide the complementary water bottle. To summarise the hotel location and staff is pathetic. Make my trip is ruining its reputation with such scams.
Room: Executive Non AC
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 14 15:12:10 IST 2024
Dear Naina, We sincerely apologize for the distressing experience you had during your stay. The situation you described is far from the service we strive to provide, and we deeply regret any confusion or inconvenience caused by the booking location and the issues with the hotel staff. Please know that our management has completely changed, and we are committed to ensuring such incidents do not happen again. We understand how frustrating it must have been to deal with an unhelpful manager and the lack of basic amenities like an extra blanket and complimentary water. As a gesture of goodwill, we’d like to offer you a complimentary stay at our hotel, where we’ll ensure you receive the service and comfort you deserve. We truly hope you’ll give us another chance to make things right. Thank you for your feedback, and we apologize again for the inconvenience you experienced.
Poor Stay
The hotel is not on point. There is a lack of directions for the guest entrance and parking. The rooms seem to be equipped with key cards but some doors still need keys as the key card does not work. The ac's are old, the bed and bed linens are sub par at best. We had to get in touch with the house keeping team (1-2 people strong only) to get pillows in our room. There is no water given, a jug is placed with 2 glasses and even that was empty. The water closet was leaking and resulted in a stench throughout the bathroom. There was no intercom so the only way to notify the staff was to leave your room and find them at the reception. I could not wait to check out of the property. Done.
Room: Executive AC Room
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 14 15:15:50 IST 2024
Dear Shriyash, Thank you for sharing your experience with us. We sincerely apologize for the numerous issues you encountered during your stay, including the lack of directions, key card problems, old A/C units, subpar linens, and the insufficient housekeeping staff. The leaking water closet and lack of intercom are particularly concerning, and we deeply regret the inconvenience this caused. Please know that our management has completely changed, and we are taking significant steps to address all of these problems. We have upgraded our facilities, ensured key cards are fully functional, added intercoms to all rooms, and improved housekeeping services to better serve our guests. As a gesture of goodwill, we’d like to offer you a complimentary stay at our hotel. We hope you’ll give us another chance to provide the quality experience you deserve. Thank you for your feedback, and we apologize again for the inconvenience you experienced.
Worst experience i have ever had. Mmt you are disgusting also your customer support is pathetic
Unclean room water drainage from basin with cover pillow poor hospitality rude staff no parking support no luggage support i had to make a call at 1:30 midnight to ask attendants to ask people in my neighbour room to don't make noise and don't create scene. I couldn't sleep whole night. No refund no help from mm t also no one supported from mm t
Room: Executive AC Room
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 14 15:19:08 IST 2024
Dear Indu, We are truly sorry to hear about the numerous issues you experienced during your stay, including the unclean room, drainage problems, poor hospitality, and noise disturbances. This is not the level of service we strive for, and we deeply regret the inconvenience you faced. Please be assured that our management has completely changed, and we are committed to improving our services to prevent such issues in the future. You can rest assured that your next stay will be handled with the utmost care and attention. As an apology for your previous experience, we’d like to offer you a complimentary stay at our hotel. Please contact us directly to arrange your free stay, and we will make sure to provide you with the quality service you deserve. Thank you for your feedback, and we hope to have the opportunity to welcome you back.
Terrible Stay
Pathetic hotel
Room: Executive AC Room
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 14 15:20:22 IST 2024
Dear Suchandra, We’re sorry to hear that your experience did not meet your expectations. We sincerely apologize for the issues you encountered during your stay. Please note that our management has completely changed, and we are committed to addressing the problems you faced to ensure a much-improved experience in the future. As a gesture of goodwill, we’d like to offer you 50% off your next stay. We hope you’ll give us another chance to provide the quality service you deserve. Thank you for your feedback, and we look forward to the opportunity to better serve you.
Poor Stay
Although wifi was included in the plan, the router was not working. Room key was kept at the reception and wasn't handed over to us. Water bottles were charged. Not a good hotel.
Room: Executive AC Room
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 14 18:43:36 IST 2024
Dear Kiran, We sincerely apologize for the issues you experienced during your stay, including the non-functional Wi-Fi, the room key not being handed over, and the charges for water bottles. This is not the level of service we aim to provide, and we regret any inconvenience caused. Please note that our management has completely changed, and we are working hard to improve our services, including ensuring that Wi-Fi is reliable. As a gesture of goodwill, we’d like to offer you 50% off your next stay. We hope you’ll give us another chance to provide the quality service you deserve. Thank you for your feedback, and we apologize again for the inconvenience.
Good Stay
Cleanliness was well maintained and also the staff was good, overall we had a great stay)
Room: Executive AC Room
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 14 18:44:44 IST 2024
Dear Sarthak, Thank you for your kind words! We’re delighted to hear that you had a great stay and appreciated the cleanliness and our staff's service. It’s always wonderful to know when our efforts contribute to a positive experience for our guests. We look forward to welcoming you back on your next visit!
Terrible Stay
Double payment was taken at the hotel
Room: Executive AC Room
Hotel Grand Ashwin Executive - Igatpuri has replied on Wed Aug 14 18:47:15 IST 2024
Dear Sandeep, We sincerely apologize for the double payment issue you experienced during your stay. Unfortunately, due to a complete change in management, we are unable to process refunds for past transactions. However, we value you and would like to make it right by offering 50% discount on your next visit. Please contact us directly to discuss the details, and we will ensure that your next experience with us is exceptional. Thank you for your understanding, and we apologize again for the inconvenience.
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