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Review Of Hotel Gateway Colaba

Colaba, Mumbai | 3 minutes walk to Colaba Market

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    2.7
    Average

    23 Ratings, 12 Reviews

    excellent
    13%
    very good
    22%
    average
    22%
    poor
    22%
    bad
    22%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 3
    • 5
    • 2
    • 2
    • 2
    • 3
    • 2
    • 4

    Rating Categories

    • Cleanliness3.0
    • Room3.0
    • Value For Money2.8
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    This property is in a prime location close to Gateway and Colaba markets but unfortunately falls short on hygiene and cleanliness. Guests mentioned smelly rooms, dirty bedsheets, and cockroaches in the passage, making it less ideal for families or longer stays. The photos showcased are misleading, and many found the tiny rooms uncomfortable. While some enjoyed the overall services, the poor maintenance and safety standards were major turn-offs for many visitors.

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    Positive first
    1.0

    Disgusting hotel.

    diksha b.couple

    Hotel is located at very cheap place. Smelly rooms. Dirty bedsheets and blankets too. Photos shown in the app of hotel totally fake.

    Travel Month: Jul 2022

    Room: Deluxe Double Room

    3.0

    Average stay

    sachin g.family

    Should improve passage quality and laundry network

    Travel Month: May 2022

    Room: Deluxe Double Room

    Hotel Gateway Colaba has replied on Tue Jun 14 16:28:22 IST 2022

    Dear guest, greetings from hotel gateway i really appreciate the time spared by you to log your feedback and giving us a chance to better our performance. We have already made an important note of the issues highlighted by you and an action plan to avoid such instances in the future. Please accept us apologies for the inconvenience caused, we look forward to welcome you back to hotel gateway. I look forward in having the opportunity to have you back as our guest. Sincerely with warm regard hotel gateway and team

    2.0

    Poor Stay

    sathish k.

    The hotel rooms are not similar as mentioned. Also they are not liking the people who booked

    Travel Month: Apr 2022 (3-Night Stay)

    Room: Deluxe Double Room

    Hotel Gateway Colaba has replied on Tue Jun 14 16:36:08 IST 2022

    Dear guest, greetings from hotel gateway colaba i really appreciate the time spared by you to log your feedback and giving us a chance to better our performance. We have already made an important note of the issues highlighted by you and an action plan to avoid such instances in the future. Please accept us apologies for the inconvenience caused, we look forward to welcome you back to hotel gateway. I look forward in having the opportunity to have you back as our guest. Sincerely, with warm re-gars hotel gateway and team

    2.0

    Darkest location on the street

    kabir d.couple

    The hotel and room itself were

    Travel Month: Apr 2022

    Room: Deluxe Double Room

    Hotel Gateway Colaba has replied on Mon Jun 20 17:59:55 IST 2022

    Dear guest, greetings from hotel gateway colaba i really appreciate the time spared by you to log your feedback and giving us a chance to better our performance. We have already made an important note of the issues highlighted by you and an action plan to avoid such instances in the future. Please accept us apologies for the inconvenience caused, we look forward to welcome you back to gateway colaba with warm regards hotel gateway colaba

    3.0

    It's refreshments room not hotel

    vikash s.family

    This is not hotel but refreshment room. Every room is totally intact no window. You can stay upto 5-6 hours. Apart from this all other services are good. Not good for family specially with kids.

    Travel Month: Apr 2022

    Room: Deluxe Double Room

    Hotel Gateway Colaba has replied on Fri Apr 22 14:50:08 IST 2022

    Dear guest, greetings from hotel gateway colaba thank you for an awesome review! it makes us happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. With warm regards, hotel gateway colaba and team

    3.0

    Location - good, hygiene - worst, saftey standards - none, no food.

    arpit d.group

    Property's location is good but hygiene & safety standards is a no no.

    Travel Month: Feb 2022

    Room: Deluxe Double Room

    Hotel Gateway Colaba has replied on Tue Mar 29 16:14:36 IST 2022

    Dear guest, greetings from hotel gateway colaba thank you very much for your feedback. This always helps us to get better. We are sad that the team didn’t reached your expectation. We look forward to have the chance to welcoming you again in order to let you good memories. Your satisfaction is very important for us. In the meantime, we wish you our best regards. With warm regards hotel gateway colaba and team

    1.0

    Poor stay

    anushka s.couple

    Poor stay experience with small rooms and no hygiene and sanitation no entry was there cockroaches are there while entering through way. Rooms are not like shown

    Travel Month: Jan 2022

    Room: Deluxe Double Room

    • user photos
    • user photos
    • user photos

    Hotel Gateway Colaba has replied on Sat Jan 29 12:58:42 IST 2022

    Dear Guest, Greetings from Hotel Gateway Colaba!! Thank you so much for sharing your feedback. This always helps us to get better. We are sad to note that you were not completely satisfied with the rooms provided during your stay. We would also like to highlight the fact that ,the images posted are all actual pictures of the property.We look forward to have the chance to welcoming you again in order to let you good memories. Your satisfaction is very important for us. With warms regards, Hotel Gateway Colaba and Team

    3.0

    Not recommended.

    mahendra k.couple

    Falls ceiling of room was damaged. Ac showed 16 deg c but feeling in was of 27degc. Hotel has to depend on outsiders for providing tea, snacks etc. You wont get tea in room before 8a. M. Poor cleanliness.

    Travel Month: Dec 2021

    Room: Deluxe Double Room

    Hotel Gateway Colaba has replied on Tue Dec 28 12:26:12 IST 2021

    Dear guest, greetings from hotel gateway colaba thank you very much for your feedback. This always helps us to get better. We are sad that the team didn’t reached your expectation. We look forward to have the chance to welcoming you again in order to let you good memories. Your satisfaction is very important for us. In the meantime, we wish you our best regards. With warms regards hotel gateway colaba and team

    4.0

    .

    farhan b.family

    It was nice comfy best. Even property location was amazing

    Travel Month: Nov 2021

    Room: Deluxe Double Room

    Hotel Gateway Colaba has replied on Thu Dec 09 14:32:06 IST 2021

    Dear guest, greetings from hotel gateway thank you for an awesome review! it makes us happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. With warm regards, hotel gateway & team

    4.0

    Very expensive, very small rooms.

    ajay b.loyalty-iconcouple

    Very expensive as per the location is which is inside, however, it's very close to gateway and Colaba markets, rooms were very small, although looked neat, interior looks like small cabinets, not ideal for family and couples, though for solo travel only for staying is ok. But expensive for the services.

    Travel Month: Oct 2021

    Room: Deluxe Double Room

    • user photos
    • user photos
    • user photos
    • user photos

    Hotel Gateway Colaba has replied on Thu Dec 09 15:32:40 IST 2021

    Dear guest, greetings from hotel gateway thank you for your review! it makes us happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. With warm regards, hotel gateway and team

    1.0

    Worst place to be

    mrunal s.couple

    If there was a minus rating available this one would top the chart. We had to stay there in emergency. They charged a fortune for the cheapest room. Room was very tiny and not at all clean. The sheets were torn cushions dirty. You could hear toilet flushes and what not from other rooms. Even the entrance was full of trash and dark. Worst experience ever.

    Travel Month: Oct 2021

    Room: Deluxe Double Room

    • user photos

    Hotel Gateway Colaba has replied on Thu Dec 09 15:20:55 IST 2021

    Dear guest, greetings from hotel gateway colaba! i would like to thank you for sparing your valuable time to write in to us. We regret the inconvenience caused to you during your stay with regards to the services & facility. I have noted down the all issues escalated by you, and i have personally taken this up to our management & concerned team members and ensured to ensure requisite sensitivity training is imparted and process revisited. I do hope you will treat this incident as an aberration and give us another opportunity to be of service to you. I look forward to welcoming you at hotel gateway colaba, whenever you plan your next visit. Thanking you and assuring you of our best of attention and services at all times. With warm regards, hotel gateway colaba and team.

    4.0

    Good Stay

    sravanthi v.solo

    Location is brilliant. However approach to the hotel once inside the building is a little murky. Can be kept clean by the building.

    Travel Month: Oct 2021

    Room: Deluxe Double Room

    Hotel Gateway Colaba has replied on Thu Dec 09 14:46:36 IST 2021

    Dear guest, greetings from, hotel gateway thank you for choosing to stay at hotel gateway and we thank you for sharing your review. We are very happy to note that you enjoyed the serene ambience at the hotel. Your generous praise is highly appreciated and very rewarding for the team which is dedicated and committed to excellence.

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