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Rajkishor Nagar, Bilaspur, Chattisgarh
147 Ratings, 65 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a great location, being easily accessible from key areas. Guests appreciated the helpful and polite staff, with prompt service and a good restaurant serving tasty food. However, cleanliness seems to be a common concern, with several mentions of unkempt rooms and bathrooms. The food prices have also drawn some criticism for being on the higher side. Overall, visitors noted a mix of commendable service and areas needing improvement.
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Good Stay
rooms needs to be more cleaned.mattres need to be more comfy. bathroom had cockroach 🪳. foods are quite exobirently priced. gst charged on food is 18%
Room: Standard Room
Hotel Downtown
Dear sir, We sincerely apologies for any inconvenience you may have experienced due to the bad service at Hotel Downtown, Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We appreciate your patience with us as we further investigate this issue. If you have any other concerns or additional feedbacks please don't hesitate and reach out our costumer service any time. We ensure that your next experience with us will be up to your expectations. Sincerely, Hotel Downtown...
review of our stay
It was very worst experience. Ac is not working properly and water is coming from floor from where we don’t able to see. Hotels room conditions is very poor I will not recommend anyone to stay there
Room: Standard Room
Hotel Downtown
Dear sir, We sincerely apologies for any inconvenience you may have experienced due to the bad service at Hotel Downtown, Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We appreciate your patience with us as we further investigate this issue. If you have any other concerns or additional feedbacks please don't hesitate and reach out our costumer service any time. We ensure that your next experience with us will be up to your expectations. Sincerely, Hotel Downtown
Terrible Stay
The place was not what I thought it would be . There was a lack of cleanliness. The hotel was not as pictured I would not recommend this hotel to anyone .
Room: Deluxe room
Hotel Downtown has replied on Mon Jul 28 22:00:36 IST 2025
sincerest apologies for the inconvenience caused to you during your last visit, i have taken this up with the concerned to ensure that such incidents are not repeated in the future. Please consider this an aberration in our services & not a standard. We look forward to welcoming you back at our hotel. Thank you, Warm Regard Team Hotel Downtown
Too high food charges
Room not clean and food charges is too high, room not clean, room service not good, its not provided room as per photo
Room: Deluxe room
Hotel Downtown has replied on Sun Jul 27 22:33:24 IST 2025
Dear Sir greetings from Hotel Downtown ! Thank you very much for evincing interest in our Hotel and your feedback. We sincerely apologize for the experience during your last visit. Please give us the opportunity to serve you again. We assure you best of our services team hotel downtown.
Terrible Stay
Yet my room is not confirmed. Entire room including wash room is durty. There is no ac remote. Such a bad experience
Room: Standard Room
Hotel Downtown has replied on Mon Sep 22 17:37:51 IST 2025
Dear Mr D Surya Prakash Rao,We sincerely apologize for the inconvenience you faced Your feedback is important, and we will take immediate steps to address the cleanliness and facility issues to improve the guest experience.
Terrible Stay
businessRoom is not at all good, poor wifi connection and hotel is old not at all acceptable at 2500 per night totally disappointed do not consider this at all
Room: Standard Room
Hotel Downtown has replied on Mon Sep 22 17:37:01 IST 2025
Dear Mr Kshitij Singh,We’re sorry to hear about your experience and the issues you faced Your feedback is valuable, and we’ll work on improving our rooms, Wi-Fi, and overall facilities.
Rooms & hotel is not satisfactory
businessCleanliness and facilities are not up to the mark at this price range even staff is also not professional
Room: Deluxe room
Hotel Downtown has replied on Mon Sep 22 17:36:03 IST 2025
Dear Mr SP Tiwari,We’re sorry to hear about your experience Your feedback is important, and we will review our cleanliness, facilities, and staff professionalism to improve our services.
Excellent Stay
The hotel and the rooms were neat and tidy. The staff was very cooperative and professional. The quality of food is also good. I would definitely like to recommend this hotel if you are staying in the bilaspur city.
Room: Deluxe room
Hotel Downtown has replied on Mon Sep 22 17:05:47 IST 2025
Dear Mr Mohit Udhav Singh,Thank you for your kind feedback We’re glad you enjoyed our clean rooms, cooperative staff, and good food We truly appreciate your recommendation.
Bad exp
The average looking property price is way too high even though the service is not up to the mark. The water bottle cost by them to me is 50 rs plus gst and 20 rs cold drink bottle is for 60 rs plus gst.
Room: Deluxe room
Hotel Downtown has replied on Mon Sep 22 17:03:53 IST 2025
Dear Mr Suraj Agrawal,Thank you for your feedback We apologize for the inconvenience caused and will review our pricing and services to ensure a better experience for our guests.
Service is bad, housekeeping bad, price too high not as per standard.
Not good, bathroom is not clean, as per super deluxe category room, it was standard. Not for family stay.
Room: Super Deluxe Room
My stay at hotel downtown
Very well located specially for trans river area. Staff is very courteous and service is very prompt. Food quality served in the restaurant is very good
Room: Deluxe room
Average Stay
Rooms are too costly for their condition. Sometimes they charge you for the food you haven’t even ordered.
Room: Standard Room
Good location friendly staff and prompt service
Booked for two days but wish to extend our stay. Restaurant serves good food and room service is also good
Room: Deluxe room
Fine
They charge extra money for food you haven’t even ordered
Room: Standard Room
Terrible Stay
B hot bekar service tha early checkin ka 100% charge liya
Room: Standard Room
My stay at downtown
The etiquette and service of the staff was good. Room service was prompt. Food at the hotel was a little costly. I am satisfied with my stay at the hotel
Room: Super Deluxe Room
Very nice
Very good very nice i m very happy for make my trip very very very good i m injoy make my trip so good
Room: Standard Room
Overall average with excellent food
Rooms are average, hot water steamer was breakdown, tea, coffee and sugar quality was up to the mark. Food was excellent. We had breakfast and lunch which was very good in taste and quality. Staff was very courteous.
Room: Super Deluxe Room
Awesome journey and awesome hotel.
In this location this place is awesome place for staying couple or family. It's my first time visit and experience was superb.
Room: Standard Room
Atmosphere and food
Atmosphere and location is good. But food is costly and about the taste is normal. But according to price. Improve taste
Room: Standard Room
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