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Review Of Hotel Deep Palace0123401234

Husainganj, Lucknow

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
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    3.1
    Good

    254 Ratings, 143 Reviews

    excellent
    20%
    very good
    25%
    average
    22%
    poor
    15%
    bad
    18%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 2
    • 1
    • 4
    • 5
    • 2
    • 3
    • 3
    • 5
    • 3

    Rating Categories

    • Hospitality3.3
    • Facilities3.0
    • Food3.1
    • Room3.2
    • Cleanliness3.4
    • Value For Money3.0
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property has a prime location near key attractions and ample parking space, which guests appreciate. However, many have pointed out issues like poor bathroom hygiene, unkempt rooms, and slow service. Food quality and pricing also come under criticism. While some staff members are courteous, a notable number of guests find them unhelpful.

    Sort by:

    Positive first
    3.0

    not worth for money

    sushil m.loyalty-icongroup

    Bathroom are not up to the mark. It smells badly while opening the room. Towels are not neat and tidy. Complementary breakfast is also not good.

    Travel Month: Feb 2025

    Room: Superior Room

    • user photos
    2.0

    Poor Stay

    romet b.loyalty-icon

    The hotel hygiene is not their the staff response and service are pretty slower. The multiple times same complaint are to be raised and wait for hours to get it addressed. Secondly the breakfast was not at all good

    Travel Month: Dec 2024

    Room: Deluxe Room

    Hotel Deep Palace has replied on Wed Jan 01 11:06:57 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    1.0

    Terrible Stay

    amit k.loyalty-icon

    1. Room was too gloomy and dark. No proper lighting. 2. Geyser was not working. They didn't even bother to get it shorted out. 3. Fan was making sound like a factory machine. They promised to get it fixed next day. N next day never came. 4. Force to pay in cash. They did not update cash payment on their system and asked for due payment again. Took time to short it out. 5. Food was not worth compare to price.

    Travel Month: Dec 2024 (4-Night Stay)

    Room: Superior Room

    Hotel Deep Palace has replied on Wed Jan 01 11:07:25 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    1.0

    Pathetic service.wrost hotel in entire Lucknow

    himalaya.business

    The worst experience of my life. this is not the hotel it's a bad OYO type and a baratghar.Pathari service by staff sorry staff to aapki milega he nhi.room aapka Clean hoga nhi.Water aapko milega nhi. morning basic needs like dental kit.saving kit aapko milegi nhi. Door locks aapka open hoga nhi.help K liye reception pr aapko koi milega nhi. Offer early check in ka karega or phir aapse charge dene k liye bolega. Very pathetic experience.

    Travel Month: Dec 2024 (5-Night Stay)

    Room: Executive Room

    Hotel Deep Palace has replied on Wed Jan 01 11:07:56 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    1.0

    Terrible Stay

    gursharan s.business

    Total waist of money one of the worst hotel ever i have stayed very bad experience i never recommend in future to anyone showing 3 star hotel and when i visited for stay at hotel found worst hotel. Gursharan singh

    Travel Month: Dec 2024

    Room: Executive Room

    • user photos
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    Hotel Deep Palace has replied on Wed Jan 01 11:08:30 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    4.0

    Good Stay

    naresh k.solo

    Hotel is good but needs improvement in general maintenance of rooms. Staff is cooperative and caring.

    Travel Month: Nov 2024

    Room: Executive Room

    2.0

    Poor Stay

    rachit t.business

    The rooms are totally not well maintained the bathroom has patches all around in their sanitary equipments. Lack of staff. Rooms were pest controlled just as we arrived with the smell of pest. O

    Travel Month: Nov 2024

    Room: Deluxe Room

    Hotel Deep Palace has replied on Wed Jan 01 11:10:36 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    3.0

    Average Stay

    rahul a.

    The hotel is excellent but their room service is very poor

    Travel Month: Nov 2024

    Room: Executive Room

    Hotel Deep Palace has replied on Wed Jan 01 11:21:19 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    3.0

    Average Stay

    vinender y.loyalty-icon

    Location is in heart of city. But hotel lacks basic facilities like providing slippers and heating device. Room size is too small. Breakfast was served after 0830 (std of restaurant was not good- it was dirty with cigarettes buds and leftovers of drinks from previous night.

    Travel Month: Nov 2024

    Room: Superior Room

    Hotel Deep Palace has replied on Wed Jan 01 11:22:58 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    1.0

    Terrible Stay

    kuljeet b.loyalty-icon

    It's a hunted place

    Travel Month: Nov 2024

    Room: Superior Room

    Hotel Deep Palace has replied on Wed Jan 01 11:24:21 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    3.0

    2 day stay in deep palac

    ranadeep.loyalty-iconbusiness

    Very old room furniture, old window ac without remote, most of the channels in tv is not paid. Location is good, food is decent service is also manageable.

    Travel Month: Nov 2024

    Room: Superior Room

    Hotel Deep Palace has replied on Wed Jan 01 11:30:30 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    1.0

    Terrible Stay

    archana j.family

    It's an old place that needs a revamp and cleanup of all their facilities, from linen to toilets. Bedsheets and towels are old and torn. I had booked for 2 days, wanted to cancel for the second day, and did not get any support from mm t either. We book through mm t to avoid such situations otherwise we can always go directly.

    Travel Month: Oct 2024

    Room: Superior Room

    Hotel Deep Palace has replied on Wed Jan 01 11:30:56 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    5.0

    Pleasant stay for family

    harikrishnan m.family

    The room was clean and tidy. The staffs were very courteous and was good in hospitality. Room service is excellent. The old grandeur is maintained well overall ambience good. Food was good.

    Travel Month: Oct 2024

    Room: Superior Room

    3.0

    Average Stay

    saurabh s.loyalty-iconfamily

    Property is located in congested area but with ample space for parking, food is overpriced with average taste, cleanliness is poor, bathroom is not in good condition, foul smell from room, ac without remote, service is average, no one is there to pick-up your luggage.

    Travel Month: Sep 2024

    Room: Executive Room

    5.0

    Excellent Stay

    hemachandran.loyalty-icon

    Very helpful, resourceful, good location and nice environment

    Travel Month: Jul 2024

    Room: Deluxe Room

    4.0

    Good Stay

    geetha m.loyalty-icon

    Very much easier for the transport and good facility with nice service

    Travel Month: Jul 2024

    Room: Deluxe Room

    2.0

    Poor Stay

    abdul s.loyalty-icon

    The room's conditions are not good specifically the bathroom, air conditioner you can control, room service is not available, water they can't provide

    Travel Month: Jul 2024

    Room: Deluxe Room

    • user photos

    Hotel Deep Palace has replied on Wed Jan 01 11:34:13 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    3.0

    Average Stay

    rinkal m.loyalty-iconcouple

    Amenities mentioned were ok nor too good, food was ok. Overall atmosphere were un antique look, room were cleaned. As it was an antique look a person might feel fearful l if he stays for few days.

    Travel Month: Jul 2024

    Room: Executive Room

    1.0

    Extremely bad experience at the hotel

    vibhanshu m.family

    Rooms were terrible, there was smell coming out inside the room. We asked to change the room but nobody cared about at the reception

    Travel Month: Jun 2024

    Room: Superior Room

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    Hotel Deep Palace has replied on Wed Jan 01 11:36:10 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

    1.0

    Not satisfied

    ankit k.family

    Superior room is just small it's like 4-500 bedsheet is also smelling, washroom is very much congested and smelling. Bed and mattress were also not clean as per the expectation can still work on the improvement of services not satisfied

    Travel Month: May 2024

    Room: Superior Room

    • user photos
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    Hotel Deep Palace has replied on Wed Jan 01 12:04:15 IST 2025

    Dear Guest, Firstly we want to thank you for your feedback. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience caused and the details have been incorporated in our records and will make sure you have a pleasant stay the next time you are in the area. Please allow us one more time to get this perfect for you.Regards Team Deep Palace Lucknow

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