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Review Of Hotel Citrus Prime, Candolim0123401234

Calangute, Goa | 9 minutes walk to Candolim Beach

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
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    3.9
    Very Good

    780 Ratings, 527 Reviews

    excellent
    39%
    very good
    33%
    average
    17%
    poor
    6%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 4
    • 2
    • 1
    • 1
    • 3
    • 4
    • 2
    • 2

    Rating Categories

    • Location4.2
    • Cleanliness4.0
    • Room4.0
    • Food3.9
    • Hospitality4.1
    • Value For Money3.9
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    Reviews Summary

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    Guest reviews highlight mixed experiences at the property. Positive aspects include friendly staff, good breakfast options, and convenient location near the beach. However, there are concerns about room cleanliness, maintenance issues, and slow service. Some guests appreciated the food quality and polite staff, while others mentioned issues with room dampness and pool hygiene. Overall, the property seems to offer a decent stay with room for improvement in certain areas.

    Sort by:

    Positive first
    5.0

    Good

    harshal n.couple

    The hotel is beautifully maintained with an excellent and professional team. The location is convenient, and the food is consistently good. Conference rooms are spacious, well-equipped, and flexible to suit different requirements. Overall, a great choice for both leisure stays.

    Travel Month: Aug 2025 (4-Night Stay)

    Room: Superior Room

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    3.0

    Average Stay

    yogesh s.group

    Selected Room is Good, but the Housekeeping services very pathetic.. they took 30/35 minutes, if u asked for towel or coffee mug.. but the Restaurant service is up to the mark with a good n healthy food taste.. overall it's a mix experience to me. Selected Room is Good, but the Housekeeping services very pathetic.. they took 30/35 minutes, if u asked for towel or coffee mug.. but the Restaurant service is up to the mark with a good n healthy food taste.. overall it's a mix experience to me..

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Prime Room

    Hotel Citrus Prime, Candolim has replied on Tue Jul 29 13:46:51 IST 2025

    Dear Mr. Yogesh Sathye, Thank you for your feedback. We are glad you liked the room and restaurant service. However, we apologize for the delay in housekeeping and will work on improving this aspect. Your comments are appreciated.

    4.0

    Nothing

    manjunath g.family with 1 kid

    Rooms are very small and bathroom facilities are not up to the mark everything can be seen from sitting outside with glass...not happy with the rooms

    Travel Month: Jul 2025

    Room: Classic Room

    Hotel Citrus Prime, Candolim has replied on Tue Jul 29 13:48:05 IST 2025

    Dear Mr. Manjunath G Nayak, We regret that the room and bathroom facilities did not meet your expectations. Your feedback has been noted for improvements. We apologize for the inconvenience caused.

    2.0

    Poor Stay

    abhishek g.business

    water leakage inside room . also receptionist not giving GST invoice saying having sifteware update issue. water leakage inside room . also receptionist not giving GST invoice saying having sifteware update issue.

    Travel Month: Jul 2025

    Room: Prime Room

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    Hotel Citrus Prime, Candolim has replied on Tue Jul 29 13:48:59 IST 2025

    Dear Mr. Abhishek Gomase, We apologize for the water leakage issue in your room and the inconvenience regarding the GST invoice. We are addressing both matters urgently to prevent recurrence and ensure smoother service.

    3.0

    Average Stay

    bivek d.family with 1 kid

    It was an average experience. Staff needs more training. Place is quite far from the nearest beach. Also the phone in the room was not working. So, it was very difficult to get room service which was quite slow to begin with.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Superior Room

    2.0

    Poor Stay

    piyush n.family

    pool is not good flying and mosquito are there... no filters In pool........ no welcome drinks provide by the hotel poor room service

    Travel Month: May 2025

    Room: Superior Room

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    2.0

    Poor Stay

    vishal k.family with 1 kid

    Their drainage was choked with less space and no light in the passage

    Travel Month: May 2025

    Room: Superior Room

    5.0

    Excellent Stay

    chiragkumar b.family with 1 kid

    Good

    Travel Month: May 2025

    Room: Superior Room

    5.0

    Great place to stay at affordable price.

    chetan j.family

    1. Great Location - this hotel is close to the beach and you will be there on a the shores within 10 mins. 2. I did not try the food here but have heard that the food is great for the price. 3. Amenities wise the hotel is really awesome, the room are huge, the bed is comfy and there's a good cozy balcony too.

    Travel Month: May 2025

    Room: Superior Room

    Hotel Citrus Prime, Candolim has replied on Fri May 16 16:56:59 IST 2025

    Dear Mr Chetan Jadhav, Thank you for your great feedback We're glad you enjoyed the location, spacious rooms, and amenities. Hope to welcome you soon for a complete experience.

    5.0

    Nice stay

    sarfaraz s.family with 2 kids

    It was great experience staying in this hotel. Nice staff, Good food, nice rooms. This location is very near to all the beaches. Got great deal with MMT.

    Travel Month: Apr 2025

    Room: Superior Room

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    Hotel Citrus Prime, Candolim has replied on Fri May 16 16:58:00 IST 2025

    Dear Mr Sarfaraz Shaikh, Thank you for your kind feedback We're happy you enjoyed the stay, staff, food, and location. Glad you got a great deal looking forward to your next visit.

    2.0

    bathroom not up to the mark.

    nishant c.family with 2 kids

    At such a low rate, everything is very good about the hotel except water drainage system of the bathroom. Water got assembled in basins and bathroom. toilet flush was also not having regular water flow. we asked to change the room but they also denied this. however a plumber was sent immediately which did some satisfactory work.

    Travel Month: Apr 2025

    Room: Superior Room

    Hotel Citrus Prime, Candolim has replied on Fri May 16 16:59:05 IST 2025

    Dear Mr Nishant Choudhary, Thank you for your feedback We're glad you found the hotel good overall. Apologies for the bathroom issue your concern is noted, and we’ll work to improve it.

    4.0

    hotel is good but amenities are less

    ved p.family with 2 kids

    Hotel is good but as compare price much more hotels are available in Goa at this prise so compare hotels before booking

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Classic Room

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    Hotel Citrus Prime, Candolim has replied on Fri May 16 17:00:12 IST 2025

    Dear Mr Ved Prakash Singh, Thank you for your feedback We appreciate your input and understand the importance of comparing options. We’ll continue to work on offering great value for our guests.

    4.0

    location

    alok j.family with 2 kids

    location well, overall experience nicely. food also well. market very near and both Beach also near 1 Km approx.

    Travel Month: Apr 2025

    Room: Superior Room

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    Hotel Citrus Prime, Candolim has replied on Fri May 16 17:01:04 IST 2025

    Dear Mr Alok Jha, Thank you for your feedback We're glad you enjoyed the location, food, and overall experience. Hope to welcome you again soon.

    1.0

    very bad

    gourav b.family with 7 kids

    Very very bad experience, reception staff talks in very disrespectful manner, very dirty , for everything you have to ask and then also they give excuse that don’t have staff so couldn’t give service . Cleaning issue is there they don’t clean and then say that don’t have staff. They provide dirty bed sheet and torn comforter and then deny to replace it.

    Travel Month: Mar 2025

    Room: Superior Room

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    Hotel Citrus Prime, Candolim has replied on Fri May 16 17:02:29 IST 2025

    Dear Mr Gourav Bansal, We sincerely apologize for your experience. This is not the level of service we strive to provide, and your feedback is taken seriously. We will address these concerns with the team to ensure improvements are made. Thank you for bringing this to our attention.

    5.0

    Excellent Stay

    pawan.

    I was staying at the citrus prime hotel goa in candolim was fantastic! the hotel's modern facilities, spotless rooms, friendly staff, and delicious food made for a truly memorable experience, and i highly recommend it. Thank you

    Travel Month: Mar 2025

    Room: Superior Room

    Hotel Citrus Prime, Candolim has replied on Fri May 16 17:03:24 IST 2025

    Dear Mr Pawan kumar, Thank you for your wonderful feedback We're thrilled you had a fantastic stay and enjoyed the facilities, staff, and food. We look forward to welcoming you again.

    2.0

    Poor Stay

    tejashwini r.family with 3 kids

    Room was not good as room was weat while AC was on , wen said same thing to the room members they are saying due to temperature outside

    Travel Month: Mar 2025

    Room: Classic Room

    Hotel Citrus Prime, Candolim has replied on Fri May 16 17:04:41 IST 2025

    Dear Ms Tejashwini Reddy, We apologize for the inconvenience you faced with the room. Your feedback is important, and we’ll look into improving the comfort of our rooms. Thank you for bringing this to our attention.

    2.0

    I will not recommended

    group

    I stayed at room number 310 as soon as opened the room it was full of water on the floor and walls. They didn't change our room also.

    Travel Month: Feb 2025 (3-Night Stay)

    Room: Classic Room

    Hotel Citrus Prime, Candolim has replied on Mon Mar 17 16:36:51 IST 2025

    Dear Mr. Guest ,We sincerely apologize for the inconvenience you experienced in room 310. Your feedback is valuable, and we will ensure that this issue is addressed promptly for future guests.

    2.0

    Not good for families or may not worth with given cost

    sachin.family

    Tiny rooms not suitable for 3 members family. Food-Breakfast was not fresh. Most of the food items in breakfast was from cold storage of yesterday's servings. E. g Idali, Uttappa, Chatni, Bread, Chole Bhaji etc. Staff was preety well. Rooms were stinking, not well maintained. No space to dry cloths. Property Location is ease to access. Pool was preety decent one.

    Travel Month: Feb 2025 (3-Night Stay)

    Room: Superior Room

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    Hotel Citrus Prime, Candolim has replied on Tue Feb 25 13:56:44 IST 2025

    Dear Mr. Sachin More, We apologize for the issues you experienced during your stay. Your feedback about the room size, food quality, and maintenance is valuable, and we will work on improving these areas. We're glad you found the staff helpful and the location convenient. Thank you for sharing your thoughts.

    4.0

    Good Stay

    anirudha y.

    Hotel was good, but service is delayed by staff

    Travel Month: Feb 2025

    Room: Superior Room

    Hotel Citrus Prime, Candolim has replied on Tue Feb 25 14:48:06 IST 2025

    Dear Mr. Anirudha Yerunkar, Thank you for your feedback! We’re glad you liked the hotel and apologize for the delayed service. We will work on improving our response time for a better experience.

    3.0

    It was good but not awesome

    abhishek m.solo

    I have booked throug make my trip. Room was okay and staff was not helpful, i have requested for towel, they delivered in 12 hour. Food was good for medium price hotel. Everything was good but room was little wet even in summer time.

    Travel Month: Feb 2025 (3-Night Stay)

    Room: Classic Room

    Hotel Citrus Prime, Candolim has replied on Tue Feb 25 14:50:20 IST 2025

    Dear Mr. Abhishek Mishra, Thank you for your feedback! We apologize for the delay in providing the towel and the issue with the room's condition. We're glad you enjoyed the food and will work on improving staff responsiveness and room maintenance.

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