The property has been consistently criticized for poor hygiene and unclean rooms, with dirty beds and bathrooms reported frequently. Many guests found the staff rude and unhelpful, and several essential amenities like hot water, towels, and Wi-Fi were often missing. The location is a highlight, being near Mohali and various markets, but the overall experience is marred by inadequate cleanliness and maintenance. Room conditions varied drastically from photographs, leaving many guests feeling misled.