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Review Of Hotel BKC Palace Inn

Bandra Kurla Complex, Mumbai | 7 minutes walk to British Consulate

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    2.7
    Average

    357 Ratings, 199 Reviews

    excellent
    18%
    very good
    17%
    average
    19%
    poor
    12%
    bad
    33%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 1
    • 2
    • 4
    • 5
    • 3
    • 1
    • 1
    • 3

    Rating Categories

    • Location1.8
    • Cleanliness2.5
    • Room2.5
    • Value For Money2.6
    • Food2.1
    • Security3.7
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the cooperative staff and cleanliness of the property. Some found the location convenient for nearby consulates and business engagements, but many complained about the area being dirty and unsafe. Several noted discrepancies between the actual rooms and photos online, with issues like small, poorly maintained spaces. Service quality also varied, with some staff being helpful while others were unresponsive. Overall, experiences were mixed, with more negatives than positives highlighted.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    amit u.

    The rooms were so small. The photos added on website are not at all matching with the reality. The location is also terrible beside a roadaide food stall where i saw very low calss people. Also the towels, beddings and mattress were below standard class.

    Travel Month: May 2025

    Room: Deluxe Double Room

    Hotel BKC Palace Inn has replied on Wed Jun 04 00:20:19 IST 2025

    Dear Amit, If hotel is below the average and people are low class then why you are stayed here. You paid only around Rs.1600 in which amount what you expected? In that amount you get all the basic things. If your expectations are high and you are a very high class person that before booking you have to see that it's not a 3* hotel. Why you are not booked classic hotel like 3*, 4*, or 5*. You are a budget class person and said to another low class people. Before writing anything please look at you and don't put a rendomely comment.

    4.0

    all goood

    manish b.family

    alll goood but ac not working properly some room . location was not goood alll goood but ac not working properly some room . location was not goood

    Travel Month: May 2025 (4-Night Stay)

    Room: Deluxe Double Room

    5.0

    Excellent Stay

    Cleanness is good, cooperative staff,

    Travel Month: May 2025

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    tejas m.

    Very horrible experience , third class third hotel , bathroom is very dirty , dirty smell in rooms ..

    Travel Month: May 2025

    Room: Deluxe Four-Bed Room|Deluxe Double Room

    1.0

    worst place ever

    prashanth s.couple

    awful place its near a slum and the price charged is too much please dont the photos put in the its not as seen

    Travel Month: Apr 2025

    Room: Deluxe Double Room

    Hotel BKC Palace Inn

    Dear Guest, Thanks for your valuable time to share with us false review. Thanking you From hotel Bkc Palace Inn.

    5.0

    Great Service

    loyalty-iconsolo

    Comfortable and Almost Clean. You pretty much get value for money. But their service at this price is amazing.

    Travel Month: Feb 2025

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    harinder.

    hotel bkc palace inn.never allowed the secondary guest to check in the hotel! they ruined the entire stay! so i checked out early from the hotel!! thank you!! 🙏🏻

    Travel Month: Feb 2025

    Room: Deluxe Double Room

    Hotel BKC Palace Inn has replied on Tue Apr 22 16:56:00 IST 2025

    Dear harinder, As per the policy it's clearly mentioned that in the property unmarried couples are not allowed after knowing if you are thinking that we are allowed then how it's possible?

    3.0

    Average Stay

    mahendra s.

    hotel is average . location is very bad . not feel comfortable

    Travel Month: Jan 2025

    Room: Deluxe Double Room

    2.0

    Poor Stay

    srushti p.family

    The hotel was not the same as the photo and the very small room not safe area and hotel i am not satisfied

    Travel Month: Dec 2024

    Room: Deluxe Double Room

    3.0

    Average Stay

    varun k.business

    Decent but could have been better, had to change my room between my stay but the host were quite accommodative

    Travel Month: Dec 2024

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    arjun s.

    Horrible facilities and terrible service, everything was dirty and the room was smelly. The water in the bathroom had no pressure at all. Please avoid this place.

    Travel Month: Dec 2024

    Room: Deluxe Double Room

    5.0

    Excellent Stay

    ketan.

    Service is excellent cleanliness is good staff is good

    Travel Month: Nov 2024

    Room: Deluxe Double Room

    2.0

    Poor Stay

    harpreet s.

    Tiles of rooms are broken nearby place is so horrible.

    Travel Month: Oct 2024 (3-Night Stay)

    Room: Deluxe Double Room

    2.0

    Poor Stay

    crysson d.

    Rooms were not as shown in photos. Very small and not maintained

    Travel Month: Oct 2024 (3-Night Stay)

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    kunj p.

    Worst location and worst place

    Travel Month: Sep 2024

    Room: Deluxe Double Room

    3.0

    Average Stay

    srinivas r.family

    Room, bed, and bathroom are clean. Staff very nice. Only negative is it located next to a big drain behind. Very steep stairs difficult for elderly

    Travel Month: Aug 2024

    Room: Deluxe Double Room

    3.0

    Not recommended

    puvvada s.business

    Location is dirty and surrounded drainage smell, broken tails inside. Not suggestable for families. It's average.

    Travel Month: Jun 2024

    Room: Deluxe Double Room

    2.0

    Poor Stay

    kunj.

    The hotel was not at all similar to what was shown in the photographs. The rooms were dampy, small and uncomfortable. Also the neighborhood was very terrible and no place nearby to have dinner or breakfast. The menu of the hotel was limited and the staff seemed friendly, but not cooperative. Overall a bad experience and will not again book the hotel

    Travel Month: May 2024

    Room: Deluxe Double Room

    2.0

    Poor Stay

    om s.family

    Rooms are bad smelling and the location of property is not good. Rooms are unhygienic and bathroom is not good.

    Travel Month: May 2024

    Room: Deluxe Double Room

    1.0

    Pathetic experience

    gayatri s.family

    Hotel location was very bad. Rooms are too small as showed and compared to the pictures online. Very pathetic and bad experience i ever had. I had to book another hotel early in the morning. I will never refer this hotel to anyone.

    Travel Month: Apr 2024

    Room: Deluxe Double Room

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