The property boasts a prime location at the heart of Chandigarh, making it easily accessible to various markets and attractions. Guests have consistently noted that the food offered is tasty, particularly praising the breakfast buffet. While staff have been described as friendly and accommodating, there are numerous complaints regarding the cleanliness of the rooms, old furniture, and inadequate amenities. Many reviewers expressed disappointment about the poor maintenance and outdated facilities, with calls for upgrades and improved service.