I booked Hotel Mango Groove in Chandigarh through MMT for 2 adults and 2 kids (ages 10 and 12), and was charged for 4 adults — which would have been fine if the hotel had actually provided accommodation accordingly. Unfortunately, that was not the case.
Despite selecting a room with 2 twin beds, we were given a room with just one double bed and were told we had to “manage somehow” with all four of us sharing it. There was no extra mattress provided, and the staff simply refused to help when we raised the issue.
The service was okay, but the hotel management is extremely poor and not at all customer-centric. When we escalated the issue to MMT, the hotel didn’t even bother to respond to them, leaving us completely stuck and disappointed.
Overall, this was a highly unsatisfactory stay. The way they handled the situation was unprofessional and dismissive. I wouldn’t recommend this hotel, especially for families or anyone expecting even basic hospitality standards.