I am extremely frustrated with the services provided by the hotel and MakeMyTrip, I have been using MMT for ages but never encountered such a worst nightmare, upon reaching the hotel, the staff firstly wasn't sure whether there was an online booking, secondly, they given our super deluxe room to someone else and forced us to stay in a small room which is around 90 square meters room, it was atrocious and messy room which was full of dirt and used blankets and bedspread, no toiletries, no hot water not even on the promised time frame, whilst I complained the reception and MakeMyTrip it didn't make any difference at all, though the initial calls from MMT was a bit of relief but later on it was closed without my consent.