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Review Of Hidden Valley Cottages Vagamon

Name: Hidden Valley Cottages Vagamon
Address: 16-372/A,Hidden Valley Cottages,Vagamon,Elappara,685503, Vagamon, 685503, IN
Price range: Hidden Valley Cottages Vagamon Price starts at INR 2,863/Night
Rating: 2.8

Kolahalamedu, Vagamon

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User Rating & Reviews

everyone
couple

2.8

Average

4 Ratings, 2 Reviews

excellent

very good

25%

average

50%

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25%

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1.0

Terrible Stay

renjith r.couple

This so called resort is one of the worst i have stayed in, recently. I will list the reasons one by one for others' convenience. 1. The road from vagamon to the hotel which is almost 3 kms is purely an offroad ride, but unfortunately, we have to drive in pn our own vehicle, risking damage to it. 2. The hotel is is located very interior from the centre. Along with that, the unavailability of proper lighting in and around the hotel during the nights makes the place a not so safe option for families. 3. No air conditioning, no iron box, no restaurant in the vicinity. 4. Wiring was not good as there was frequent disruptions with lights and fans turning off frequently. Only one person was there, a caretaker. Apart from that, there was no security, reception and all.

Travel Month: Dec 2023

Room: Deluxe Room With Balcony

Hidden Valley Cottages Vagamon has replied on Sat Jan 27 15:32:29 IST 2024

Thank you for sharing your feedback about your experience at Hidden Valley Vagamon. We're sorry to hear that your stay did not meet your expectations, and we appreciate your detailed comments. Here is our response: We sincerely apologize for the inconveniences you faced, and we take your feedback seriously. Your concerns are noted, and we will review them to identify areas for improvement. Here are our responses to your specific points: Road Condition: We apologize for any difficulty you experienced with the road condition. We'll assess the feasibility of improving the road or providing guidance for guests. Location and Lighting: We understand your concerns about the location and lighting. We'll explore options to enhance the safety and accessibility of the property, especially during the night. Amenities: We regret any inconvenience caused by the lack of air conditioning, iron box, and restaurant in the vicinity. We'll consider how we can improve and communicate these aspects more transparently to our guests. Wiring and Staffing: We apologize for the issues with wiring and disruptions. We'll conduct a thorough inspection to address and rectify the electrical concerns. Additionally, we'll review the staffing arrangements to ensure a more comprehensive guest service. Your feedback is invaluable, and we appreciate your candidness. If there are specific details or aspects that you would like to share or if there's anything else we can do to address your concerns, please feel free to provide more details. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.

3.0

Average Stay

atkins c.

Accessibility is very poor. View is fantastic. Lacking maintenance

Travel Month: Nov 2023

Room: Deluxe Room With Balcony

Hidden Valley Cottages Vagamon has replied on Sat Jan 27 15:28:52 IST 2024

Thank you for sharing your feedback about your experience at Hidden Valley Vagamon. We appreciate your comments, and we're sorry to hear that your stay did not fully meet your expectations. Here is our response: We acknowledge your feedback about the poor accessibility, fantastic view, and concerns regarding maintenance. We take guest feedback seriously, and we apologize for any inconvenience you faced. Regarding accessibility, we'll assess the feasibility of improving it to enhance the overall guest experience. Additionally, we'll conduct a thorough review of the maintenance concerns to address any issues promptly. If there are specific details or aspects that you would like to share or if there's anything else we can do to address your concerns, please feel free to provide more details. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.