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You are booking hotel for more than 30 days

Review Of Green Roots

Sultan Bathery, Wayanad

    User Rating & Reviews

    • everyone
    • family
    2.4
    Average

    14 Ratings, 9 Reviews

    excellent
    7%
    very good
    14%
    average
    29%
    poor
    29%
    bad
    21%

    Sort by:

    Positive first
    1.0

    Not recommended at all

    govi p.loyalty-iconfamily

    Please choose this option only if you have no other choices to make. All amenities claimed to be available doesn't exist at all. Improper major disappointment facilities : hot water, dining/restaurant, adequate quality linen(torn towel, no drinking water provided. To drink tea or coffee you have to walk about 1 km(the property doesn't provide this. Dinner cost per person is 1200. But this they say just because they want you to order or find yourself outside. For any other amenities asked, they will ask you to go to nearby saptha resorts. On enquiring the owner rudely replies, "amenities mentioned is as per verification by makemytrip inspection team. Not sure if how much bribe they sold themselves for to approve this property.

    Travel Month: Oct 2023

    Room: Deluxe rooms

    2.0

    Poor Stay

    ramya.

    The stay does not have enough amenities. The service provided by the stay is not upto the mark

    Travel Month: Aug 2023

    Room: Deluxe rooms

    3.0

    Termites were there in the room

    saurabh s.loyalty-iconfamily

    Though the location and view of the property was good but there was challenges in terms of room cleaning. We took two rooms and in both the rooms there were cockroaches on the bed and in cupboards. It was cleaned two times after making complain with the owner

    Travel Month: Aug 2023

    Room: Deluxe rooms

    2.0

    Hotel was not good

    shashank v.family

    Rooms were clean and good bathroom but no hot water its cold out there to take bath in that monsoon weather and tv was just for the sake

    Travel Month: Jun 2023

    Room: Deluxe rooms

    3.0

    Average Stay

    sudeep k.

    Not provided breakfast at proper time and tv was not working

    Travel Month: May 2023

    Room: Deluxe rooms

    3.0

    No breakfast was there

    p c.family

    We booked with breakfast, but we come to know no breakfast restaurant there.

    Travel Month: May 2023

    Room: Deluxe rooms

    Green Roots has replied on Wed May 24 08:17:17 IST 2023

    Dear manikumar, we are already informed we don’t have restaurant at that time because under maintenance to your travel agent sunshinevacations they are agreeing after we confirm the booking.

    4.0

    Stay was good

    monika g.group

    The staff actually has very good behaviour. The view from the hotel is also very lovely.

    Travel Month: Apr 2023

    Room: Deluxe rooms

    Green Roots has replied on Wed May 10 09:52:09 IST 2023

    Thank you madam

    5.0

    Great experience - helpful reception

    sourav d.loyalty-iconfamily

    We stayed for a day - view from balcony is scenic. Rooms were clean and support staff/receptionist was helpful. I will recommend the hotel.

    Travel Month: Apr 2023

    Room: Deluxe rooms

    • user photos
    • user photos
    • user photos

    Green Roots has replied on Wed May 10 09:51:30 IST 2023

    Thank you sir

    1.0

    Terrible Stay

    prasad m.

    this hotel is very terrible.1. there is no lift.2. there are no service boys to carry the luggage for multiple floors.3. their towels are worn.4. there is no generator and does not work 5. there is no electricity for 5 hours .6. tv didn't work. very very horrible experience.7. no ac available.8. half of their aminities doesn't exist or didn't work.

    Travel Month: Apr 2023

    Room: Deluxe rooms

    Green Roots has replied on Wed May 10 09:50:53 IST 2023

    Dear guest we answer for each 1.yes we don’t have lift. already mentioned in all booking platforms. 2. in that time luggage assistance is not possible due corona protocols,instructions from local authorities.because our staff not assist the luggage transfer.we already inform before check in. 3.we provide 2 or three towels per room you or your co guests ask towel for each it means 12 or more .it’s not possible for our policy. 4.we don’t have generator.it’s wrong information or created by guest. 5.unconditional situation is coming in that time eb is some technical error but we clear the issue within 1-2hrs not 5hrs. 6.already informed its satellite tv bad weather/ bad climate situation all satellite tv are not working not only us. 7.they’re booked non ac rooms. 8.please explain each we take responsibility.

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