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Sahibabad, Ghaziabad | 750 m drive to Kaushambi Metro Station
1358 Ratings, 494 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests appreciate the property for its excellent hospitality, spacious and clean rooms, and delicious vegetarian food. It's conveniently located near the Pacific Mall and offers hassle-free access to public transport. The staff is noted for their politeness and helpfulness, making for a pleasant experience overall. Some guests mentioned minor confusions regarding the entrance, but overall, the ambiance and services are well-received.
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Excellent Stay
hotel facility was good, food was also good
Room: Executive Room with Work Desk
Excellent Stay
Best property and the food is just amazing and very good location and rooms is very neat and clean Best property and the food is just amazing and very good location and rooms is very neat and clean Best property and the food is just amazing and very good location and rooms is very neat and clean
Room: Deluxe Room with Work Desk
Average Stay
Breakfast average not upto the mark ,very selected items, rest all is good.Property is good but there is lot of confusion regarding reaching to main gate because it is behind the pacific mall and there is no way to reach the main gate directly from the road . Mall gaurd stopped to take cab to main gate in the evening also.It is ridden property not easily find out.
Room: Executive Room with Work Desk
Good Stay
The location is best with esteemed hospitality, infact the hotel serves for late night cravings also
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Fri Sep 19 16:35:58 IST 2025
Thank you for your feedback, Mohit! We’re thrilled to hear you enjoyed the location and hospitality. It’s great to know that our late-night service met your expectations. Your satisfaction is our priority, and we hope to welcome you back soon for another fantastic stay! Let us know if there's anything we can do to improve.
Good Stay
location was good and one more attraction was the adjacent mall.. hotel service first class,staff very helpful and humble..I'll definitely recommend this hotel to my loved ones.
Room: Executive Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Fri Sep 19 16:36:17 IST 2025
Thank you for your wonderful review, Sandeep! We’re so glad you enjoyed the location, cleanliness, and food. It’s great to hear that our staff made a positive impact with their service. We truly appreciate your recommendation and look forward to welcoming you and your loved ones back for another memorable stay!
excellent
It was pleasant experience staying there.. excellent hospitality but average food choices............
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Tue Sep 09 13:57:08 IST 2025
Thank you, Shashank, for your kind words and perfect ratings! We're delighted to hear you enjoyed our hospitality and cleanliness. Your feedback on food choices is noted and will help us improve. We look forward to welcoming you again with an even better experience next time!
Excellent Stay
Sure
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall
Thank you, Vishakha, for your wonderful 5-star rating! We're thrilled to know you had an excellent stay with us. Your support means a lot to our team. We look forward to welcoming you back soon for another comfortable and enjoyable experience.
service and staff behaviour good clean room
location good easy to reached food average service v good amenities also good i recommend to stay
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Tue Sep 09 14:05:08 IST 2025
Thank you, Amit, for your thoughtful review and 4-star rating! We're glad you enjoyed our service, staff behavior, cleanliness, and convenient location. Your feedback on food is appreciated and will help us improve. We're grateful for your recommendation and look forward to welcoming you again soon!
Excellent Stay
I have booked for long stays twice in this hotel, they have amazing ambience with huge rooms, clean washrooms, remarkable customer service, great Veg food, polite staff and amazing room facilities available giving you a luxurious treatment. I will definitely book here for my next upcoming trips 🌟
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall
Thank you so much for your wonderful review, Alisha! We're thrilled that you’ve had such a positive experience with our ambiance, room quality, customer service, and food. It’s always a pleasure to host guests like you, and we can’t wait to welcome you back for your next trip. We’re here to make every stay special! 🌟
A good decision to choose
Excellent room. Beautiful location Nice breakfast Kind people/service Good value for money Calm & quiet Connected shopping mall adds to its advantages/location
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Sat Aug 30 16:05:22 IST 2025
Thank you for the fantastic review, Mohammed! We're so happy to hear you enjoyed the room, location, breakfast, and our service. It's great to know that the mall connection and overall value made your stay even better. We truly appreciate your feedback and look forward to hosting you again soon. Safe travels!
Very Disappointing Stay
I recently stayed at your hotel, checking in at 2:00 PM for a one-night stay. Unfortunately, my experience was far from satisfactory due to several issues: 1. Room Hygiene: The room was not well-maintained. There was a noticeable smell of cigarettes, which made the stay uncomfortable. 2. Unsolicited Food Delivery: About an hour after check-in, while I was resting, a staff member knocked on my door and delivered food. I asked if it was complimentary, and your staff confirmed “yes,” before requesting my signature. 3. Billing Dispute at Checkout: At checkout, I was informed I needed to pay for that food. When I explained that I had confirmed with your staff and was told it was complimentary, I was told I should have “double-checked with reception.” This is highly unreasonable—your own staff assured me it was complimentary, and I acted on that information. 4. Poor Resolution & Wasted Time: I made it clear I was willing to pay if a proper bill was provided, but the way this was handled—arguing for over an hour—was frustrating. Instead of acknowledging the mistake, your staff blamed me for not confirming twice. This incident, combined with the poor room hygiene, left me with a very negative impression of your hotel. I hope you will review your internal communication processes and staff training to prevent misleading guests and causing such disputes in the future.
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall
Dear Vaibhav, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience you faced during your stay. The issues you mentioned—room hygiene, miscommunication regarding food, and the handling of the billing dispute—are deeply concerning and not reflective of our service standards. We are currently investigating this matter internally to ensure accountability and prevent such occurrences in the future. Your experience highlights areas where we must improve, particularly in staff communication and guest handling. We truly regret the frustration and time lost during your visit. Please be assured that your concerns are being taken seriously, and we hope to have an opportunity to restore your trust in a future stay. Warm regards,
Terrible Stay
Staff behaviour terrible
Room: Executive Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Fri Aug 15 12:22:41 IST 2025
ear Gaurav, We’re truly sorry to hear about your experience and the disappointment with our staff's behavior. This is not the level of service we aim to provide. Your feedback is being taken seriously, and we will address this internally to ensure necessary improvements. We sincerely apologize and hope to have the chance to make it right in the future. Warm regards,
Good Stay
Property location is bit chaotic because it’s behind pacific mall so for the non-local people it’s pretty hard to find although food was delicious and affordable.
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Fri Aug 15 12:23:00 IST 2025
Dear Deepanshu, Thank you for your 4-star rating and valuable feedback. We're glad you enjoyed the delicious and affordable food! We understand the location can be tricky for first-time visitors, and we’re working on better signage and directions to help. We appreciate your insights and hope to welcome you back soon for an even smoother experience. Warm regards,
Overall Great Experience at Green Palms Hotel
The property was in a prime location, close to bus and railway station, hospital, mall and metro station. All of them in walking distance. The room was spacious, clean and well equipped with all necessary amenities. The services were also great. I would surely visit the property again. It was value for money. The property was in a prime location, close to bus and railway station, hospital, mall and metro station. All of them in walking distance. The room was spacious, clean and well equipped with all necessary amenities. The services were also great. I would surely visit the property again. It was value for money.
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Fri Aug 15 12:23:47 IST 2025
Dear Khushi, Thank you for the wonderful review and 4-star rating! We’re delighted to hear you had a great experience at Green Palms Hotel. It's great to know you appreciated our prime location, clean and spacious rooms, and quality service. We truly value your feedback and look forward to welcoming you again soon! Warm regards,
Excellent Stay
5
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Fri Aug 15 12:27:05 IST 2025
Dear Navdeep, Thank you for the excellent 5-star rating! We’re thrilled you had a great stay and hope to welcome you back soon for another wonderful experience. Warm regards,
Excellent Stay
Nice and good location of property, near to metro stationand food was awesome,
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall
Thank you, NiravKumar, for the wonderful 5-star review! We’re thrilled you enjoyed the excellent location near the metro station and found the cleanliness up to the mark. It's great to hear you loved the food as well. Your kind words mean a lot to us—we look forward to welcoming you again for another great stay!
amazing stay at green palm
Food was amazing and amenities & services were good and budget friendly and all transportation available in nearby vicinity
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Sat Aug 16 11:26:06 IST 2025
Thank you, Gaurav, for your great review and 4-star rating! We’re glad you had an amazing stay at Green Palm. Delighted to know you enjoyed the food, found our amenities and services budget-friendly, and appreciated the convenient location with nearby transportation. Your feedback encourages us to keep improving. We look forward to hosting you again!
Excellent Stay
Very nice stay food is excellent grt hospitality
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Sat Aug 16 11:26:33 IST 2025
Thank you, Rahul, for the 5-star rating and kind words! We’re thrilled to hear you had an excellent stay. Delighted that you enjoyed the food and appreciated our hospitality. Your feedback motivates our team to keep delivering great experiences. We look forward to welcoming you back soon!
Excellent Stay
Very excellent experience and very nice hotel and staff and very delicious food and allover my experience are great
Room: Executive Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Sat Aug 16 11:26:49 IST 2025
Thank you, Vivek, for the wonderful 5-star review! We're delighted to hear you had an excellent experience. It's great to know you appreciated the hotel's location, cleanliness, staff, and delicious food. Your kind words mean a lot to us. We’re glad your overall experience was great and look forward to welcoming you again!
Good Stay
Good
Room: Deluxe Room with Work Desk
Green Palms Hotel, Pacific Mall has replied on Sat Aug 16 11:27:20 IST 2025
Thank you, Shubh, for your 4-star rating! We're glad you had a good stay. If there’s anything we can do to make your next visit even better, please let us know. Looking forward to welcoming you again!
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