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Elamakkara, Cochin
55 Ratings, 16 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts clean and well-maintained rooms, with friendly and cooperative staff ready to assist. Guests appreciated the prompt resolution of issues, ensuring a comfortable stay. The ambiance is pleasant, making it a great escape. While the amenities may be limited, the overall vibe and service leave a positive impression. However, some guests felt the cost could include breakfast for a more complete experience.
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Good Stay
It was awesome experience in the location,neat and clean rooms , very good manners staff
Room: Queen Room without Balcony
Terrible Stay
Very poor condition of bed with dust and cobwebs also bathroom is in very bad condition, foul smell was allover the room
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Wed Aug 20 17:25:21 IST 2025
Dear Vishnu, Thank you for taking the time to share your experience. We sincerely apologize that the condition of your room specifically the presence of dust, cobwebs, and an overall unpleasant smell fell far below both your expectations and our standards. we really apologize for the inconvenience. Warm regards, Team Grace apart hotel.
Good Experience
Neatly maintained property with good location and friendly staff.
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Thu May 29 12:10:04 IST 2025
Dear Dilip, Thank you for your kind words. We're delighted to hear that you appreciated our well-maintained property, convenient location, and friendly staff. Providing a comfortable and welcoming environment is our top priority, and your feedback affirms our efforts. We look forward to welcoming you back for another enjoyable stay. Warm regards, Team Grace apart hotel.
Excellent Stay
Very efficient and sort out all the issues I had faced. excellent
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Mon Apr 21 15:17:35 IST 2025
Dear Magic Motion Media, Thank you for your kind words. We're delighted to hear that our team efficiently resolved all the issues you faced. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to welcoming you back for another excellent experience. Warm regards, Team Grace Apart Hotel.
Good Stay
Hotel is clean, staff are polite and cooperating. This hotel is only for lodging, except water, you will not get anything in the hotel. But roof tariff is really high, with this tariff they could think to provide breakfast to customer. Overall experience is good.
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Mon Jan 20 19:28:24 IST 2025
Dear pranab sinhamahapatra, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area! warm regards, Team grace apart hotel
Average Stay
Our train 16315 ers-qln departure was 04:05! hotel booked 6. 5 km away. Early morning getting taxi was not so easy, isn’t it? why this happened?
Room: Queen Room without Balcony
Grace Apart Hotel Kochi has replied on Mon Dec 30 15:47:14 IST 2024
Dear PRASADAN D, We are sorry to hear that your stay at Grace Apart Hotel, Kochi was just average and that you were dissatisfied with our facilities and services. We will definitely improve our facilities as well as services to ensure guest satisfaction. Thank you for your honest feedback and please let us know if there is anything else we can do. Warm Regards, Team Grace Apart Hotel, Kochi
Average Stay
I have chosen a a/c room with balcony, but when i went to hotel i got a room which i requested. I got a room without balcony and paid room rent.
Room: DELUXE ROOM WITH BALCONY
Grace Apart Hotel Kochi has replied on Thu Nov 28 16:01:42 IST 2024
Dear VARUN JAMES, Please accept our sincere apologies for the problems you faced during your stay at Grace Apart Hotel. Keeping your points in mind, we'll definitely improve our facilities as well as services to ensure guest satisfaction. Thank you for your honest feedback and please let us know if there is anything else we can do. Warm Regards, Team Grace Apart Hotel
Good Stay
the initial room provided (deluxe room) had a damaged bathroom. however, the staff promptly addressed the issue by shifting us to a superior deluxe room, which was well-maintained and comfortable. the response from the staff and the room service was excellent throughout our stay. additionally, the extra bed was reasonably priced at ₹200. overall, the experience was pleasant, and the staff ensured we were well taken care of..
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Thu Nov 28 16:10:17 IST 2024
Dear Sreeram S, We're happy to know you had a pleasant stay at Grace Apart Hotel. Please accept our sincere apologies for the problems you faced during your stay here. Our dedicated staff always does its best to ensure client satisfaction. Thanks a lot for such detailed feedback and have a nice day! Warm Regards, Team Grace Apart Hotel
Poor Stay
Ac was not working properly, apporch of the person over there was not good
Room: Queen Room without Balcony
Grace Apart Hotel Kochi has replied on Tue Nov 05 16:30:43 IST 2024
Dear Ajayram R J, Please accept our sincere apologies for the problems you faced during your stay here at Grace Apart Hotel. Keeping your points in mind, we'll definitely work on maintenance services and staff conduct. Thank you for your honest feedback and please let us know if there is anything else we can do. Warm Regards, Team Grace Apart Hotel @Kochi
Excellent Stay
Room was very good and hyginic. Staff also very cooperative.
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Thu Sep 12 15:57:00 IST 2024
Dear Sujith Mathew, We're really happy to hear that you enjoyed your stay at Grace Apart Hotel @Kochi. Our dedicated staff always puts client satisfaction first. Thank you for your feedback and have a nice day! Warm Regards, Team Grace Apart Hotel@Kochi
Excellent Stay
The room was really nice, the staff were friendly. The entrance and the vibe of the hotel was beautiful. The beds were very soft and clean. Hot water was also available. The hotel is located in really good area. Okk
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Thu Sep 12 16:22:34 IST 2024
Dear Varad Gauthankar, Thank you for your feedback. It is great to know that you enjoyed your stay at Grace Apart Hotel Kochi and had a positive interactive experience with our staff. Client satisfaction is always our first priority. Have a nice day! Warm Regards, Team Grace Apart Hotel Kochi
Good Stay
Best quality rooms. Neat and quiet place. I had a comfortable stay there. Everything was okay except the bathroom flush was not working.
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Mon Jan 20 19:40:58 IST 2025
Dear Muhammed fayis MK, Thank you for your feedback! We're thrilled to hear that you enjoyed our quality rooms and had a comfortable stay with us. We apologize for the inconvenience you experienced with the bathroom flush, and we will address this issue immediately to ensure it doesn't happen again. Your satisfaction is our top priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing our hotel for your stay! Warm regards, Team grace apart hotel
Average Stay
The place is ok! not as depicted in the photos. The receptionist doesn't understand what we tell. Low communication skills
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Mon Jan 20 19:45:25 IST 2025
Dear srinidhi ashok kumar, We are truly sorry to hear that your experience did not meet your expectations. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We strive to ensure that all guests feel understood and welcomed, so we apologize for any communication challenges you encountered during your stay. We always aim to provide accurate representations of our property through photos, and we regret that this was not reflected in your experience. Your concerns are taken seriously, and we will work diligently to address any discrepancies and improve the overall guest experience. warm regards, Team grace apart hotel.
Average Stay
The place is easy to locate using maps, the staff was friendly. Rooms were clean, but more like a lodge. There were no towels or any toiletry. Had to seek everything. But they delivered it. The internet is super slow. For general use it's fine, not for working. The pillows were not clean. Tv didn't have cable subscription.
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Mon Jan 20 19:53:43 IST 2025
Dear vijay thamban, Thank you for sharing your experience with us. We're glad to hear that you found our location convenient and our staff friendly. We apologize for any inconvenience you experienced with the amenities in your room. We take your feedback seriously and will work to improve in those areas. We understand the importance of cleanliness and comfort during your stay, and we're sorry to hear about the issues with the towels, toiletries, and pillows. Rest assured, we will address these concerns to ensure a better experience for all our guests. Regarding the internet speed and TV subscriptions, we appreciate your feedback and will look into ways to enhance these services for our guests. We hope to have the opportunity to welcome you back and provide a more enjoyable stay for you. Thank you again for sharing your thoughts with us. warm regards, team grace apart hotel.
Good Stay
It was good stay.
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Mon Jan 20 20:01:36 IST 2025
Dear aiswarya baburaj thoomban, Thank you so much for sharing your experience with us! We're thrilled to hear that you had a good stay. Our team works hard to provide exceptional service and create a memorable guest experience. If there's anything specific that stood out to you during your stay, we'd love to hear it. Your feedback helps us continue to improve and enhance the experience for all our guests. We hope to welcome you back soon for another fantastic stay! warm regards, team grace apart hotel.
Excellent Stay
Had clean and neat room, best customer services, well maintained toiletries
Room: DELUXE ROOMS WITHOUT BALCONY
Grace Apart Hotel Kochi has replied on Mon Jan 20 20:08:03 IST 2025
Dear jesbin josf, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found your room clean and neat, and that you received the best customer service during your stay. Our team works hard to ensure that every guest feels welcomed and cared for. We appreciate your kind words about our well-maintained toiletries as well. warm regards, Team grace apart hotel.
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