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Sanjay Nagar, Ghaziabad
872 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Poor Stay
It’s bringing bad name to the brand of ITC, I must say, very below average rooms also very poor quality breakfast they have.
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Mon Nov 03 21:48:17 IST 2025
Dear Ms. Singh, Namaste! Thank you so much for taking the time to share your feedback. As discussed with my colleague Nikhil, we sincerely regret the issues you experienced during your stay. Your feedback is very important to us, and we truly appreciate you bringing this to our attention. Please be assured that we are addressing the concerns you highlighted and will take the necessary steps to ensure they do not happen again. We would love to have the opportunity to welcome you back and provide you with a much more comfortable experience in the future. Best Regards, Santanu Mukherjee General Manager
Average Stay
our short stay was good but the Property is old now and needs refurbishment considering old furniture and carpets on the corridors.
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Wed Oct 22 17:53:55 IST 2025
Dear Mr. Singh, Namaste! Thank you for your valuable feedback. We sincerely regret the inconvenience caused during your stay. However, we have duly noted your feedback, and the same has been shared with our concerned team for further review and improvement. We would love to welcome you back and have the chance to make a memorable & comfortable your next visit. Warm regards, Santanu Mukherjee General Manager
great experience
it was great. the service was amazing. the staff was top notch. The rooms were luxurious. My expectations were met
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Wed Oct 22 17:53:05 IST 2025
Dear Ms. Gupta, Namaste! Thank you for your glowing review! We are excited to know you enjoyed our luxurious rooms, amazing service, and top-notch staff. Exceeding expectations is our goal We hope to have the pleasure of welcoming you back soon. Warm regards, Santanu Mukherjee General Manager
Great Team
I had a wonderful stay at Fortune Hotel. The hospitality and professionalism of the team truly stood out. A special mention to Rishita at the front desk, who was exceptionally courteous, warm, and efficient throughout my stay.
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Wed Oct 22 17:52:28 IST 2025
Dear Mr. Sabharwal, Namaste! Thank you for your kind words and for sharing your experience with us. We are happy to know that you had a wonderful stay with us. Your special mention of Rishita is truly appreciated we will surely share your compliments with her and the team. We look forward to welcoming you again soon and making your next stay even more pleasant. Warm regards, Santanu Mukherjee General Manager
Terrible Stay
It was the manager having bad attitude and they charge extra for.it was horrible night
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Wed Oct 22 17:51:39 IST 2025
Dear Mr. Singh, Namaste! Thank you for your valuable feedback. We sincerely regret the inconvenience caused during your stay. However, we have duly noted your feedback, and we will be working towards betterment. We tried reaching you over a call from ****6935 to discuss this further. We would be delighted to have the opportunity to speak with you and address your concerns personally. We would love to welcome you back and have the chance to make a memorable & comfortable your next visit. Warm regards, Santanu Mukherjee General Manager
Family stay
The location is good and room was neat and clean. hotel staff was very well behaved. overall a nice stay The location of the hotel is good. The hotel staff was polite and very helpful. Rooms were spacious and neat and clean. The food is having variety and good.
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Wed Oct 22 17:50:57 IST 2025
Dear Mr. Verma, Namaste! Thank you for your valuable feedback. We are glad to know that you had a nice stay with us. Your kind words about our location, team, rooms, and food truly means a lot to us. We always aim to provide a pleasant and comfortable experience for all our guests. It was a pleasure having you with us. We hope to welcome you back again soon. Warm regards, Santanu Mukherjee General Manager
Terrible Stay
Very poor bathrooms
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Wed Oct 22 17:50:33 IST 2025
Dear Mr. Saxena, Namaste! Thank you for your valuable feedback. We sincerely regret the inconvenience caused during your stay. However, we have duly noted your feedback, and we will be working towards betterment. We tried reaching you over a call from ****6935 to discuss this further. We would be delighted to have the opportunity to speak with you and address your concerns personally. We would love to welcome you back and have the chance to make a memorable & comfortable your next visit. Warm regards, Santanu Mukherjee General Manager
Excellent Stay
Very beautiful stay. Comfortable and clean rooms, great food and a very friendly & cooperative staff.
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Sun Sep 28 11:31:52 IST 2025
Dear Ms. Joshi, Namaste! Thank you for sharing your feedback with us. Our team would be delighted to see your compliments. We would love to welcome you back at the hotel soon. Best Regards, General Manager
Good and convenient location
Good location and amenities are great , ultra clean rooms , big size and spacious
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Mon Sep 15 14:24:05 IST 2025
Dear Mr. Sharma, Namaste! Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our good location and great amenities. We're especially delighted to know that you found our rooms to be ultra clean, big, and spacious. Our team works hard to ensure every guest has a comfortable and relaxing stay, and your kind words are a great source of encouragement. We look forward to welcoming you back again soon! Best Regards, General Manager
Excellent Stay
Rishita and rishi are very cooperative with us and our stay is also very nice
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Wed Sep 10 19:34:33 IST 2025
Dear Mr. Ranga, Namaste! Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a nice stay with us. It's fantastic to know that both Rishita and Rishi were so cooperative and made a positive impression on you. We will be sure to share your kind words with them and the team; they will be so pleased to hear that their efforts are appreciated. We hope to welcome you back again soon! Best Regards, General Manager
review
hotel needs renovation. there is dampness on the wall. buffet spread is very limited. food taste is also average.. service is good and staffs are polite
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Sun Aug 24 18:40:17 IST 2025
Dear Mr. Kumar, Namaste! Thank you for sharing your feedback. We regret to hear about the dampness on the wall and the limited buffet spread, and we will be taking steps to improve both our maintenance and food. Your comments on the food taste have been shared with our culinary team for enhancement. We’re truly pleased that you found our service good and our team polite; it means a lot to us. We look forward to welcoming you back soon and providing you with a more comfortable and enjoyable stay. Best Regards, General Manager
Average Stay
Room was okay But I wasn't happy with the food Even there was a problem with WiFi Even after complaining 2/3 times it was not resolved
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Mon Aug 11 20:06:25 IST 2025
Dear Ms. Bhatia, Namaste! Thank you very much for taking the time to share your feedback. We have carefully noted your comments and shared them with the concerned department. Please rest assured that we are actively working to address the issue. We would be delighted to welcome you back soon for an even better experience. Best Regards, General Manager
nice stay .value for money
Nice stay good location good food good hospitality.would like to visit again.spacious rooms neat and clean
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Thu Aug 07 18:05:08 IST 2025
Dear Ms. Poonam, Namaste! Thank you so much for your wonderful review! We're thrilled to hear that you had a nice stay with us. It's fantastic to know you appreciated our good location, food, and hospitality. We're also glad you found the rooms to be spacious, neat, and clean. We truly appreciate you sharing your experience and are delighted to hear you would like to visit again. We can't wait to welcome you back soon! Best Regards, General Manager
Excellent Stay
Excellent stay..Overall really gud experience Excellent stay..Overall really gud experience
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Thu Aug 07 18:04:09 IST 2025
Dear Mr. Arora, Namaste! Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent stay and a great overall experience with us. Your feedback means a lot to our team. We hope to have the pleasure of welcoming you back again soon! Best Regards, General Manager
Excellent Stay
Excellent property,n good staff behaviour,washroom neat n clean .
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Thu Aug 07 18:03:30 IST 2025
Dear Mr. Kumar, Namaste! Thank you so much for your wonderful review! We are delighted to hear you had an excellent stay with us. We're so glad you appreciated our neat and clean washrooms and the good behavior of our team. We work hard to maintain a high standard of cleanliness and service, and your feedback is a great encouragement to our entire team. We hope to welcome you back again very soon! Best Regards, General Manager
Excellent Stay
The breakfast was great, very comfortable and great stay. Thoroughly enjoyed spending a good time at this hotel.
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Tue Jul 22 16:05:30 IST 2025
Dear Mr. Srivastava, Namaste! Thank you so much for sharing your kind words with us! We’re delighted to hear that you enjoyed the breakfast, found your stay comfortable, and had a great overall experience at our hotel. It truly means a lot to know that you thoroughly enjoyed your time here. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon! Best Regards, General Manager
Good Stay
Stay was good and comfortable. Staff was helpful
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Wed Jul 16 11:13:25 IST 2025
Dear Mr. Bansal, Namaste! Thank you for your feedback! We're glad to hear that your stay was comfortable and that our team was helpful during your visit. Your satisfaction is very important to us. We hope to have the pleasure of welcoming you back soon! Best Regards, General Manager
Excellent Stay
Nice property, very green surroundings, accepted my early check-in request, nice food Very nice property, in quite green surroundings, close to main highway so quite accessible. We requested early check-in which they graciously agreed to. We went for son’s admission at IMT, Ghaziabad which is hardly at 5 minutes distance, so quite convenient. Overall pleasant stay, nice staff & nice food.
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Fri Jul 11 15:23:56 IST 2025
Dear Mr. Chaturvedi, Namaste! Thank you for your kind words. We’re glad you enjoyed the green surroundings, found the location convenient, and appreciated the early check-in. It was a pleasure hosting you, We hope to welcome you again soon. Best Regards, General Manager
family trip
Stay was good, location was excellent and staff behaviour was very good. Rooms were spacious and neat and clean
Room: Deluxe Suite
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Tue Jul 08 11:41:20 IST 2025
Dear Mr. Verma, Namaste! Thank you for sharing your feedback with us. We're delighted to know that you had a pleasant stay and appreciated our convenient location, spacious and clean rooms, and the courteous behavior of our team, Your kind words motivate us to continue delivering excellent service. We look forward to welcoming you back soon! Best Regards, General Manager
Excellent Stay
Very well decorated and spacious room...Good food option like Thali system.... Good and effective AC cooling
Room: Deluxe Room
Fortune District Centre, Ghaziabad - Member ITC Hotels' Group has replied on Sat Jun 21 13:08:43 IST 2025
Dear Mr. Saha, Namaste! Thank you so much for your kind feedback! We're delighted to know that you had a comfortable and enjoyable stay with us. It’s always rewarding to hear that our efforts in service, comfort, and hospitality are appreciated by our guests. We truly value your support and look forward to welcoming you back again soon for another great experience. Best Regards, General Manager
Kaushambi
Sahibabad
Sohna
Sector 77
Greater Noida
North Delhi
Bulandshahr
Kapashera
Kapashera
Palam Vihar
Bulandshahr
Sector 62
Sector 117
Mahipalpur
Paharganj
Mahipalpur
Sector 1
Vasant Kunj
Jangpura
Paharganj
Delhi Road
Sector 13 Dwarka
