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Review Of Flagship Shanthaa Residency0123401234

Saroornagar, Hyderabad

    User Rating & Reviews

    • everyone
    • couple
    • family
    • solo
    2.8
    Average

    34 Ratings, 17 Reviews

    excellent
    18%
    very good
    26%
    average
    9%
    poor
    15%
    bad
    32%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 4
    • 4
    • 1
    • 4
    • 1
    • 1
    • 5
    • 5

    Rating Categories

    • Location3.8
    • Cleanliness3.7
    • Room3.7
    • Food1.7
    • Hospitality2.0
    • Value For Money3.3
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    The property boasts an excellent location right across from the Victoria metro station, making it super convenient for travel. However, many guests faced issues like unclean rooms, lack of basic amenities like toiletries and drinking water, and poor communication due to staff's limited language skills. Complaints often went unheeded, leading to a frustrating experience overall. Notably, there was no restaurant or breakfast service available despite bookings. The cleanliness and maintenance issues have also drawn criticism from guests.

    Sort by:

    Positive first
    2.0

    Poor Stay

    ranjith l.solo

    The hotel receptionist didn't know English. I booked an AC room , but they gave me a non AC room and asked me to adjust. Also, I included breakfast in the booking, but they didn't give breakfast. The rooms are dusty and have poor cleanliness. Overall a bad experience for me.

    Travel Month: Apr 2025

    Room: Classic

    2.0

    Poor Stay

    prantosh c.

    To highlight the downsides: 1)there was no booking for me on arrival. It was only when i produced the hard copy as proof and had a few verbal exchanges that a room was provided. 2)they had no restaurant so provision for the complimentary breakfast was out of question. 3)they could not speak hindi or english, so communicating with them was a big issue. 4)no provision for drinking water. No early morning tea, not even an electric kettle in the room. 5)no toiletries provided. 6)my complaints about a rat scurrying about in the room went unheeded. I had to trap it myself. 7)no intercom. 8)linen was shabby. All in all a rather distressing experience and i wouldn't recommend it to anyone

    Travel Month: Apr 2024 (5-Night Stay)

    Room: Classic

    4.0

    Location

    yalla s.solo

    Super location excellent marvelous

    Travel Month: Aug 2022

    Room: Saver Double

    4.0

    Good

    yalla s.solo

    Location is excellent hotel opposite victoria metro station

    Travel Month: Aug 2022 (3-Night Stay)

    Room: Saver Single

    4.0

    THANKS MAKE MY TRIP

    mohd.yusuf s.family

    Ok WE R STAYED IN HYDERABAD WITH OYO ROOMS BOOKED FROM MAKE MY TRIP VERY GOOD EXPERIENCE,FIRST DAY SOME PROBLEM WITH HOUSE KIPPING,BED SHEET, CLEANING BUT AFTER COMPLAIN MAKE MY TRIP SOLVED, WE ARE HAPPY WITH TRIP AND COMFORTABLE THANK YOU MAKE MY TRIP

    Travel Month: Jun 2022 (4-Night Stay)

    Room: Deluxe

    1.0

    Hotel is not anything link picture

    aditya d.family

    Terrible room, high price, uncleanlyness, etc

    Travel Month: May 2022

    Room: Deluxe

    1.0

    Terrible Stay

    christy p.

    Uncleaned and u tidy rooms being given to guests

    Travel Month: Apr 2022 (5-Night Stay)

    Room: Saver Double (X)

    2.0

    No ac

    bhukya.solo

    No customer service not respond

    Travel Month: Apr 2022

    Room: Saver Double (X)

    1.0

    Rooms

    amar t.couple

    Rooms are not at all clean and not even bathroom

    Travel Month: Aug 2020

    Room: Saver Double (X)

    Flagship Shanthaa Residency has replied on Thu Sep 03 16:11:37 IST 2020

    Hi, amar! we are extremely apologetic to know that your experience with us has not been a pleasant one and we would definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, vishal

    1.0

    Bad

    narasimha c.solo

    Bad

    Travel Month: Aug 2020

    Room: Saver Single (X)

    Flagship Shanthaa Residency has replied on Fri Aug 14 14:21:57 IST 2020

    Hi, Narasimha! We are extremely apologetic to know that your experience with us has not been a pleasant one and we would definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Vishal

    2.0

    Poor Stay

    nithin g.solo

    Check hotel s constructed services are provided switches n phone s working before listing it in your websites.

    Travel Month: Dec 2019

    Room: Saver Double (X)

    Flagship Shanthaa Residency has replied on Tue Dec 31 12:14:09 IST 2019

    We truly regret for the distress caused, Nithin! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Poorav!

    5.0

    Good and nice to stay

    pochamreddy a.couple

    Good for couples to stay. Clean and very good too.

    Travel Month: Dec 2019 (4-Night Stay)

    Room: Deluxe (3X)

    Flagship Shanthaa Residency has replied on Sat Dec 21 07:32:42 IST 2019

    Charmed to See you loved our services, Pochamreddy Anand reddy! Just keep giving us opportunity to serve you with wonderful experience and we would love to host you soon) regards, Amit

    5.0

    Good for couples

    pochamreddy a.couple

    The room is good and there should clean the room for day I suggest and it good for couples

    Travel Month: Dec 2019

    Room: Deluxe (3X)

    Flagship Shanthaa Residency has replied on Sat Dec 21 07:32:42 IST 2019

    Thanks for the positive rating, Pochamreddy Anand reddy! Hope to hosting you soon with memorable experience to your next visit with us) regards, Rahul

    4.0

    Good hotel

    sarath k.family

    Hotel is just beside the Victoria memorial metro Station. Good for family stay. I had a very good time here. Staff are friendly

    Travel Month: Dec 2019

    Room: Saver Double (X)

    Flagship Shanthaa Residency has replied on Tue Dec 17 12:51:16 IST 2019

    Pleased to hear you kind words of appreciation, Sarath! We will try our best to never fail in amazing you every time. Regards, Sheetal!

    3.0

    Average

    jeelan b.solo

    Room service is not good and the room boy came to me with a vodka bottle worst experience

    Travel Month: Nov 2019

    Room: Saver Single (X)

    Flagship Shanthaa Residency has replied on Fri Nov 29 12:05:38 IST 2019

    We re sorry to have you disappointed, Jeelan! Hoping the grab the missing stars by working on the feedback shared and ensure your future visits with us nothing less than perfect. Wish you a wonderful day ahead) regards, Amit!

    3.0

    Good

    sandeep d.group

    Near to metro station, shopping mall.

    Travel Month: Nov 2019

    Room: Deluxe (3X)

    Flagship Shanthaa Residency has replied on Sat Nov 09 14:18:42 IST 2019

    Thanks for your valuable time to write a review, Sandeep. We'll strive to ensure your next stay with us is more comfortable and relaxing. Looking forward to welcome you soon. Regards, Rahul!

    5.0

    Excellent Stay

    tamil m.solo

    Nice and good.

    Travel Month: Oct 2019

    Room: Classic (2X)

    Flagship Shanthaa Residency has replied on Sun Oct 06 07:25:28 IST 2019

    Hey, Tamil mass! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Sagar

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