Overall, our experience at the hotel was quite good. The ambience was pleasant, though I expected a bit more in a few areas. We initially faced an issue with the air conditioner, but the staff promptly shifted us to another room, which we appreciated.
The first evening’s food wasn’t up to the mark, but lunch and dinner on the following days were definitely better. However, I was disappointed to be charged an extra 500 BDT because the room I booked via MakeMyTrip apparently didn’t include air conditioning — I wasn’t informed of this earlier, and it felt unfair.
Special thanks to the staff member who was attending to our room regularly — I don't remember his name, but his service and attitude were truly commendable.
Thank you for making our stay a memorable one!