The hotel was build with best amenities and expensive decor however the existing maintenance and staff has spoilt it all. The bathrooms were leaking, rooms didnot have power, no DG backup, the staff were arrogant and non service oriented. The rooms and stairway areas were dirty. Parking lot is a dumping ground for waste. Swimming pool shorter than the pics. I was given 7 rooms during my 1 day stay as each of the 6 had various problems, the room pics shared by MakeMyTrip were different from actual rooms. there was no power from 6 am to 9:30 am on one day. The staff are greedy asking for tips only.
I had wanted best stay for my family during this short trip, looking at reviews of The ITC Sonar I didn't book it, but now I realise I should have not booked this one too.
Best is to book smaller hotels with basic amenities, they have much better rooms and service .
Rajmahal has been the worst hotel stay experience of my life so far. All the reviews stating good about this hotel may be paid reviews.