I stayed at Kapoor Resorts Manali By DLS Hotels from 21st june to 24th june 2024. our trip was marred by an incident involving the hotel staff. On 23th june, at 12:15 PM, .The guy misbehaved with female and when she shouted then he said, "Sorry! It was by mistake in very casual manner" It was not showing the apology and this is done intentionally. After reporting to higher management they did not took any strict action against the staff member . This behaviour was unacceptable and made our group, particularly the women, feel uncomfortable and unsafe. Despite reporting the incident to the management, the response was unsatisfactory. I expected a higher standard of professionalism and respect from a reputed hotel like Kapoor Resorts Manali By DLS Hotels. This experience overshadowed what could have been a pleasant stay. We have asked for video recording of misbehaving done at the reception gate then they were making excuse and I hope the hotel takes this feedback seriously and provides better training for their staff to handle guests with the respect and courtesy they deserve.