In short, it was one of the worst experience experience in a hotel stay for me. When i arrived at around 2 pm, i was allotted room in which high sunlight was coming and curtains were too thin for preventing it. Also, chairs inside the room was full of dust. When complained about room, they offered me room with east facing balcony, so sunlight won’t come in afternoon. But when i reached the alternate room, it was not properly clean including bed, which was full of dust. When i complained, they cleaned the room. But cleaning was not proper and room air was filled with fine dust. Tables and drawers were also not clean. In short, cleanliness was not there. As per location is concerned, it is located on outskirts of major attractions and a big drain is flowing just beside hotel which cause stinking smell sometimes even in closed room. The hotel is new and invested cape x to build a decent one. However, the maintenance is not proper, the required opex is missing. Also, period vacuuming if rooms should be done.
D FORTUNE PARK HOTEL has replied on Fri Sep 13 22:24:06 IST 2024
Dear Guest,
We sincerely regret the inconvenience caused to you during your stay with us. While we cannot change your memories of this last stay, I call upon your understanding and generosity of spirit to give us another opportunity to prove that this experience is really not the norm at our hotel.
Having said that, we sincerely look forward to welcoming you and your family back in order to create a better memories of D'Fortune Park Hotel, Udaipur.
Warm Regards,
Dharmendra Singh Chouhan
General Manager
D'Fortune Park Hotel, Udaipur