I booked a room in this hotel with complimentry dinner and lunch, for two adults ( i and my mother. After getting the confirmation message i reached the place where it was located but i got the 1st jolt that the hotel exists no where. After enquiring the local shops i came to know that the name of the hotel changed to jayam residency as the owner of hotel changed and it is on the 1st floor of a shut fooding hotel. Anyways, after entering the hotel, i came to know that there's no lift, one have to reach the reception desk by a narrow stair case (2nd jolt. It became a arduous job for my mother(age 65) to reach the desk. On reaching the desk, i found some people surrounded the receptionist and demanded alcohol in their rooms (3rd jolt. At that time my watch showed it's 8 p. M. After fulfilling their demands, the receptionst turned to me and asked extra rs. 1000/ for a single night (3rd jolt. As i already had paid the the booking amount, i just asked why he is asking for additional amount. He answered that they don't provide any room at the price shown, they just follow their own price chart for the rooms (even if a guest had a booking. It was 9 by that time. On arguing with him about rent, he just asked me leave his hotel at once(just became awed by the rude behaviour. By that time it was 9. 30 p. M. At last i had to pay extra amount. When asked about fooding, he just denied to provide any kind foods to his guests. Anyways, after spending one night, when i reached the reception desk in the morning the receptionist denied to provide any kind of money recipts by saying that it's the policy of theirs.