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Review Of Collection O Heritage0123401234

New Rani Bagh, Indore

    User Rating & Reviews

    • everyone
    • group
    • solo
    • business
    • family
    1.7
    Poor

    22 Ratings, 11 Reviews

    excellent
    9%
    very good
    0%
    average
    5%
    poor
    23%
    bad
    64%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 2
    • 1
    • 5
    • 1
    • 1
    • 3
    • 1
    • 1
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests have expressed strong dissatisfaction with this property, highlighting issues like dirty rooms, unhelpful staff, and extra charges. Many faced problems during check-in, including being asked for additional payments despite prior bookings. Concerns over cleanliness were prevalent, with reports of stained bedding and unhygienic conditions. Overall, the experience felt disappointing and frustrating for those hoping for a comfortable stay.

    Sort by:

    Positive first
    2.0

    Poor Stay

    devesh k.solo

    The place charged me with extra money for the room They didn't even allow me any early check in facility also after having a conversation over call before arriving a day. The staff were also so unobedient.

    Travel Month: Dec 2023

    Room: Deluxe

    1.0

    worst experience

    swati m.business

    Not so good experience. They charged extra amount

    Travel Month: Dec 2023

    Room: Deluxe

    1.0

    Worst hotel stay of my life

    anil k.family

    It was my worst hotel stay i ever used. Rooms was so much dirty and bed sheets and blankets were so dirty that no one can use. Rs 300 charged extra for 3rd person

    Travel Month: Oct 2023

    Room: Deluxe

    1.0

    Terrible Stay

    umesh g.group

    Hi Arvind, As dicuss with you over the call I am dispoint of this hotel services and they give us basic room with NO AC and I have paid the amount for 2 Deluxe room also they give dirty room their floor and toilet is too much messy also there are asking for 300 rupees cash for change in room.

    Travel Month: Aug 2023

    Room: Deluxe

    1.0

    Terrible Stay

    rupa k.

    The hotel was filthy. The staircase had water spilled over; making it nasty and dangerous for people to take a plight. The walls of the room were stained and so were the bedsheets. I wouldn't recommend this place for female travellers. As it also felt unsafe with the open drinking parties happening in the other rooms with the doors opened.

    Travel Month: Jun 2023

    Room: Deluxe

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    2.0

    Poor Stay

    ashok t.

    Hi , room was not cleaned properly and we booked for 3 adults but they have not provided us extra bedding and in midnight they were even not ready to give extra pillowww… water facility was not there…. not satisfied with the service

    Travel Month: May 2023

    Room: Deluxe

    1.0

    Terrible Stay

    siddhi r.

    Charges extra money

    Travel Month: May 2023

    Room: Deluxe

    Collection O Heritage has replied on Wed May 31 16:23:39 IST 2023

    Hi, Guest! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Divya

    1.0

    Terrible experience

    akanksha r.loyalty-iconfamily

    They denied checkin telling that it's not booked when i have already paid the amount. They didn't even try to coordinate with mmt regarding this. It's basically for local couples for hookup and not for family. Staff misbehaved with us even if we had a booking. Highly disappointed.

    Travel Month: May 2023

    Room: Deluxe

    Collection O Heritage has replied on Wed May 31 16:21:48 IST 2023

    We are sorry for the inconvenience caused to you, Rout! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

    2.0

    Poor Stay

    mahendra s.

    During the check in, hotel receptionist demanded rs 200- extra as they told that booking amount is very less. I refused for it. They infonmed that without paying, check in will not allow. After discussion they demanded rs 100. As i have already paid online still they were demanding. As i reached hotel in night and i was tired, so ready to pay. After check in, when i entered in room, observed that room and toilet were not clean. After my complain, these were clean. Overall it was terrible experience.

    Travel Month: Apr 2023

    Room: Deluxe

    Collection O Heritage has replied on Wed May 31 16:13:13 IST 2023

    Hi, Saini! Apologies for the inconvenience. We will investigate the concern to understand what went wrong and will surely take corrective measures so that such issues do not occur again. Regards, Sujit

    1.0

    Worst hotel staff, Online payment denied check-in, Demanded extra money for online prepaid booking, Ministry of Tourism should suspend

    prayesh p.business

    Worst arrogant hotel staff, Online payment denied check-in, Demanded extra money for online prepaid booking, Reception man is very arrogant, straight forward says they want extra 12% money on all online prepaid booking. They also deny check-in for online paid guests. Worst is when they are provided with extra money via MMT or OYO, then receptionist says their AC rooms are not available, they will give only non-AC accomodation. When customer has booked for AC rooms how they can behave like a bus stand Lodge. Shame on hotel and whole staff.

    Travel Month: Aug 2022

    Room: Deluxe

    1.0

    Location and food was good

    anubahav g.solo

    Fab group is good for hotels and services

    Travel Month: Aug 2022

    Room: Deluxe

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