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Review Of Citi Inn

Rukanpura, Patna | 3.6 km drive to Jayprakash Narayan International Airport, Patna

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    168 Ratings, 81 Reviews

    excellent
    31%
    very good
    32%
    average
    16%
    poor
    11%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 2
    • 5
    • 5
    • 5
    • 1
    • 4
    • 3
    • 4
    • 2

    Rating Categories

    • Location3.6
    • Cleanliness3.8
    • Room3.4
    • Food3.4
    • Hospitality3.4
    • Value For Money3.6
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    Review Summary

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    Guests appreciate the nice behavior and helpfulness of the staff, particularly during meal service. The location is convenient, especially near the airport, making travel easy. However, cleanliness and maintenance issues like small room sizes and limited amenities have been frequently mentioned, along with occasional slow service. Food quality gets a mixed response, with some enjoying it while others find it lacking.

    Sort by:

    Positive first
    5.0

    Nice journey

    dharmendra k.business

    Very good behaviour and punctuality, always reaching right time Heather and tether. All gru stuff is so good.

    Travel Month: Oct 2025

    Room: Deluxe Room

    Citi Inn has replied on Fri Oct 10 21:43:46 IST 2025

    THANKS YOU

    3.0

    Average Stay

    vinay g.family with 1 kid

    Food was good but break fast was served after 8.30 AM. We had difficulties if we want to go early. We had booked for room for 3 , but we had to request for putting extra bed. No welcome drink was served as per mentioned in voucher. No extra dustbin provided except provided in bath room. Only 1 towel in room of 3 provided.

    Travel Month: Jul 2025

    Room: Deluxe Room

    Citi Inn has replied on Wed Aug 06 15:14:29 IST 2025

    Sorry sir for your inconvenience, we will take care of next time...

    2.0

    1

    praveen l.business

    Staff behave bad housekeeping service very bad Tv and AC not working asking many time Tv is not working but no any reply Telephone not working

    Travel Month: May 2025

    Room: Deluxe Room

    Citi Inn has replied on Wed Aug 06 15:18:31 IST 2025

    I am sorry for this, there is a little connection problem rigt now , this will not happen next time

    3.0

    Average Stay

    avinash.

    I had a mixed experience during my stay. Initially, the hotel denied taking online bookings, which caused confusion and i had to contact makemytrip customer support to resolve the issue. Upon check-in, basic amenities like soap, towel, etc, were missing from the room and i had to request them separately. However, i appreciate the good behavior and helpful attitude of the hotel staff, which made the stay somewhat better.

    Travel Month: Apr 2025

    Room: Deluxe Room

    Citi Inn has replied on Wed May 07 17:56:35 IST 2025

    "We're deeply sorry for your experience. We know we did not meet your expectations, and we're committed to making things right." "We take your feedback very seriously, and we're truly sorry to hear ab

    4.0

    Hotel Review.

    subhadeep.loyalty-iconsolo

    Good experience overall. Food was good. Staff service is also good. Nice place to stay for two to 3 nights.

    Travel Month: Nov 2024

    Room: Super Deluxe Room

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    Citi Inn has replied on Wed Mar 05 13:49:26 IST 2025

    Thankyou for your valuable feedback!

    5.0

    Nice place near airport

    ardhendu s.loyalty-iconfamily

    Excellent staff. Had a wonderful stay with family. Food was good and staff behaviour was excellent.

    Travel Month: Oct 2024

    Room: Deluxe Room

    Citi Inn has replied on Mon Oct 21 18:07:10 IST 2024

    Thankyou for your valuable feedback

    5.0

    Excellent Stay

    gourav k.loyalty-iconsolo

    Hi, although i checked in quite later than my stipulated checkin time, i faced no issues. I was given a very comfortable room, it was spacious and sufficient for one person, the bed was quite clean and made properly. Room service is very good, saurabh and bittu took care of anything that i required. Thank you for a nice and comfortable stay.

    Travel Month: Oct 2024

    Room: Deluxe Room

    Citi Inn has replied on Sat Oct 12 17:08:02 IST 2024

    Thankyou for your valuable feedback sir

    2.0

    CONGESTED

    aniket k.couple

    The rooms are just like matchbox soo congested...its like too tiny...blanket for two people not that good...

    Travel Month: Aug 2024

    Room: Deluxe Room

    Citi Inn has replied on Wed Mar 05 13:52:02 IST 2025

    "We're deeply sorry for your experience. We know we did not meet your expectations, and we're committed to making things right." "We take your feedback very seriously, and we're truly sorry to hear ab

    4.0

    Nice hospitality

    md a.family

    It was a nice hospitality at citi inn, the staff were very cooperative. They took some time but arranged nice dinner and complimentary breakfast.

    Travel Month: Jul 2024

    Room: Deluxe Room

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    Citi Inn has replied on Thu Aug 01 14:54:41 IST 2024

    Thankyou for your valuable feedback sir

    2.0

    Poor Stay

    sanchari b.

    Very small room. Toilet is so small that it's difficult to take a bath there. No towel No soap. No intercom. Everytime you want something you have to go to the reception and ask for it. Never coming back here.

    Travel Month: Jul 2024 (9-Night Stay)

    Room: Deluxe Room

    Citi Inn has replied on Sat Jul 13 20:11:27 IST 2024

    Sorry for your experience Shall make sure all issues are resolved!

    5.0

    Good nice and cozy hotel with amazing staffs

    soumyadip c.business

    The hotel is nice and clean. The staffs are very well behaved and their service is very fast. They will do whatever is asked within minutes. Rooms are cozy and very nice. Only disadvantage is no non-veg food is available in the restaurant. You can also order outside food if non-veg is required. Overall excellent stay and good ambience.

    Travel Month: Jul 2024

    Room: Premium Room

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    Citi Inn has replied on Wed Jul 24 16:41:53 IST 2024

    Thankyou for your valuable feedback sir

    3.0

    Average Stay

    amit g.business

    Location at out side for city, service is average. . ,

    Travel Month: Apr 2024

    Room: Deluxe Room

    Citi Inn has replied on Fri May 17 22:06:25 IST 2024

    Thank you sir

    5.0

    Great

    zahra a.family

    Had a great experience at the hotel, the staff was very courteous, i had a meet planned when ther and the staff took very good care of my guests

    Travel Month: Apr 2024

    Room: Deluxe Room

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    Citi Inn has replied on Wed Apr 17 13:34:17 IST 2024

    Thankyou for your valuable feedback sir

    4.0

    Overall g

    deep d.business

    Staff behaviour is very polite, but location is not perfect since there are no space for car pickup/dropping.

    Travel Month: Apr 2024 (3-Night Stay)

    Room: Super Deluxe Room

    Citi Inn has replied on Sat Apr 13 18:34:06 IST 2024

    Thankyou for your valuable feedback sir

    5.0

    Great stay!

    aseem g.family

    The amenities and services here were really good. Food was also excellent. Overall a great experience.

    Travel Month: Apr 2024

    Room: Deluxe Room

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    Citi Inn has replied on Wed Apr 10 11:10:51 IST 2024

    Thankyou for your valuable feedback sir!

    5.0

    Homely Stay

    ankur s.solo

    The best part was the homely staff, specially this guy Saurabh left no stone unturned to ensure that all the needs were taken care of. Awesome taste of the food. Calm, peaceful home like setting ❤️ Thank you so much! Special thanks to Saurabh, Bittu and Chef Saahab 😎

    Travel Month: Mar 2024 (3-Night Stay)

    Room: Super Deluxe Room

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    Citi Inn has replied on Mon Mar 11 21:31:39 IST 2024

    Thankyou for your valuable feedback sir

    5.0

    Excellent Stay

    dinesh s.business

    Excellent food test on his hotel and also great stop support. I have stay 2 nights but very comfortable environment create of all stoff

    Travel Month: Feb 2024 (3-Night Stay)

    Room: Deluxe Room

    Citi Inn has replied on Mon Feb 19 22:01:27 IST 2024

    Thankyou so much sir Hope to serve you again

    2.0

    Poor Stay

    mohammad n.

    The washrooms were too much dirty i changed the room but other room also having same situation also room geyser releases smoke with bad smell. They need to give attention to the amenities of the rooms

    Travel Month: Jan 2024

    Room: Deluxe Room

    Citi Inn has replied on Wed Feb 14 20:28:31 IST 2024

    Sorry for your experience Shall make sure all issues are resolved!

    1.0

    Bad service

    prince k.family

    Very bad service of hotel staff. Parking are not available here. Rooms are also not good for stay.

    Travel Month: Jan 2024

    Room: Deluxe Room

    Citi Inn has replied on Mon Feb 19 22:01:08 IST 2024

    Sir, parking is available at property However if due to too many vehicles we were not able to accommodate we make arrangements by valet for parkings. Sorry that you had to face issues Shall be resolved next time you visit sir

    4.0

    Good Stay

    irfan h.

    Good service, staff service is also good, affordable price, nice location. How can i get this money

    Travel Month: Dec 2023 (3-Night Stay)

    Room: Deluxe Room

    • user photos

    Citi Inn has replied on Thu Dec 14 11:41:45 IST 2023

    Thankyou for your valuable feedback sir

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