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DLF Phase 1, Gurgaon
65 Ratings, 34 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property stands out for its friendly and helpful staff, and the delicious food that guests rave about. It's conveniently located near metro stations like Sikanderpur and Guru Dronacharya, making it easy to access. However, some guests faced issues with room cleanliness and a few uncomfortable experiences related to service. With a cozy and tranquil atmosphere, this place is recognized for its good value and comfort, attracting repeat visitors looking for a pleasant stay.
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Staff was good and polite staff was good and polite ac was in good condition
Staff was good and polite ac was in good condition food was also good and tasty will visit whenever will come to gurgaon
Room: Super Deluxe Room Free WiFi
Casagrand has replied on Fri Dec 06 19:10:22 IST 2024
“Thank you so much Mr. Ahmed for your kind words and positive review! We’re thrilled to hear that you enjoyed your stay with us. Your feedback means a lot and motivates us to continue providing the best experience for our guests. We hope to welcome you back soon!”
Good place to stay
soloGood & friendly staff. Food quality is too good. Walking distance from guru dronacharya metro station. Prime location in gurgaon area.
Room: Deluxe Room Free WiFi
Casagrand has replied on Fri Dec 06 19:11:07 IST 2024
“Thank you so much Mr. Ketan for your kind words and positive review! We’re thrilled to hear that you enjoyed your stay with us. Your feedback means a lot and motivates us to continue providing the best experience for our guests. We hope to welcome you back soon!”
Excellent Stay
Very good service
Room: Deluxe Room Free WiFi
Casagrand has replied on Thu Aug 01 21:00:18 IST 2024
Hi Sahil Thanks so much for putting an excellent review on MMT for your stay at Casagrand! We're thrilled to hear you had a wonderful experience. We look forward to host you time and again. Best regards, Sheetal MD
Staff are so arrogant
Very bad experience staff behaviour is soo rude, breakfast is not so good, a very bad type of smell coming’s from rooms
Room: Deluxe Room Free WiFi
Casagrand has replied on Sun Jun 23 09:35:03 IST 2024
Thank you Abhinav for taking the time to provide your feedback. We sincerely apologize for the experience you had during your stay with us. Your comments are very important to us, and we are committed to addressing the issues you mentioned. We strive to provide the best possible service and accommodations, and it seems we fell short during your visit. Please know that we are taking your concerns seriously and will work diligently to ensure these issues are resolved. If you would be willing to give us another chance, we would love the opportunity to provide you with a better experience. Please contact us directly so we can discuss your concerns further and make amends. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards
Great stay
It was a pleasant stay, staff is cooperative and too humble. Location is peaceful and cozy. Easily search-able from any cab. Nearest metro station is sikanderpur. Everything is great about the property as per the tariff charged. Keep upgrading the infra. It will help in attracting more visitors. Kudos to the entire team
Room: Deluxe Room Free WiFi
Casagrand has replied on Sun Jun 23 09:37:24 IST 2024
Dear Vipin Thank you so much for your kind words and positive review! We're thrilled to hear that you enjoyed your stay with us at Casagrand .Your feedback is incredibly valuable to us, and it was our pleasure to provide you with a memorable experience. We look forward to welcoming you back in the future! Best regards
Average Stay
businessThe property is located in a good quiet location, there is a nearby gurdwara and a market, staff is good.
Room: Deluxe Room Free WiFi
Casagrand has replied on Sun Jun 23 09:27:11 IST 2024
Thank you Saurabh for choosing to stay with us at Casagrand. Glad to know you had a wonderful experience. Thanks for taking out time to review us ,it does boost our moral and helps us serve you better. Hope to see you time and again.
Very safe location, clean-and economical
The hotel is very clean, cool, and comfortable. Best cool location. Nice service and food also. Very safe and economical.
Room: Super Deluxe Room Free WiFi
Casagrand has replied on Sun Jun 23 09:41:37 IST 2024
Dear Surekha Thank you so much for taking the time to leave such a wonderful review of your stay at our property. We are delighted to hear that you had a positive experience and enjoyed your time with us. Your kind words about the location , comfort , cleanliness , safety and value for money are greatly appreciated. It was a pleasure hosting you, and we hope to welcome you back in the future. Best regards
They upgraded my stay to super deluxe
soloI arrived late in room as they were having some renovation works going, they upgraded my stay in super deluxe room. Staff is so nice and polite and attends at one call. Must visit.
Room: Deluxe Room Free WiFi
Casagrand has replied on Sun Jun 23 09:43:02 IST 2024
Dear Ketan Thank you so much for taking the time to leave such a wonderful review of your stay at our property. We are delighted to hear that you had a positive experience and enjoyed your time with us. Your kind words are greatly appreciated. It was a pleasure hosting you, and we hope to welcome you back in the future. Best regards
Terrible Stay
businessMy recent stay at hotel casagrand was truly disappointing. The incessant leaking water sounds throughout the night made it impossible to get a decent night's sleep. To add to the frustration, there was absolutely no room service, leaving us to fend for ourselves. And as if that wasn't enough, the air conditioning in the room was far from chilling. I would not recommend this hotel to anyone looking for a comfortable stay. 1
Room: Deluxe Room Free WiFi
Casagrand has replied on Fri Sep 29 09:17:16 IST 2023
Mr. Shahid really sorry to hear that … would like to put my view for this too .. you cannot malign our image based on personal issues. You checked in and stated for 4 hrs then cane to us that you have done change in plan and want to check out. You wanted refund and even called Mmt customer care, when it didn’t solve your purpose you threatened us. We have really satisfied long term guests as well a few frustrated ones like you who try to malign the image of a business for a personal issue. We gave you good service in all aspects, allowed guests in your room too without any charges. You tried your level best to extract money from us despite staying and taking services to which you failed and gets that frustration in your review. Wish you all the best and god bless you. We work day in day out to serve our customers.
Good Stay
Staffs were very helpful and the food is average but stay is extremely comfortable, clean, hygienic best budget friendly hotel to stay
Room: Deluxe Room Free WiFi
Casagrand has replied on Sun Jun 23 09:44:57 IST 2024
Dear Yash Thank you for taking the time to share your feedback on MakeMyTrip. We are delighted to hear about your positive experience and appreciate your kind words. Your satisfaction is our top priority, and your review motivates us to continue delivering exceptional service. We look forward to welcoming you again on your next journey. Best regards
Good Stay
nice place to stay ... it was a good experience
Room: Deluxe Room Free WiFi
Casagrand has replied on Sun Jun 23 09:45:36 IST 2024
Dear Mili Thank you for taking the time to share your feedback on MakeMyTrip. We are delighted to hear about your positive experience and appreciate your kind words. Your satisfaction is our top priority, and your review motivates us to continue delivering exceptional service. We look forward to welcoming you again on your next journey. Best regards
Really bad owner and staff
Had to pay extra while checking in and even got a very small room beside the kitchen which was always loud. Asked several times to refund my booking but denied and disrespected. Completely awful customer service
Room: Deluxe Room Free WiFi
Casagrand has replied on Sun Jun 23 13:26:36 IST 2024
Dear Akash Thank you for taking the time to provide feedback on your recent stay at Casagrand ,We genuinely value all feedback, whether positive or negative, as it helps us improve our services. We are truly sorry to hear that your experience did not meet your expectations. Our primary goal is to ensure every guest has a comfortable and enjoyable stay, and we regret that we fell short in your case. An early check in ( an hour or so we do provide but not 4 hrs before chk in )is chargeable and mentioned too. You have booked deluxe room that was provided to you. You were given option to take super deluxe . Refund on same day that too after checking in for 2 hours and using the room is nit allowed.
Good Stay
Hotel stay is very comfortable. Staffs behaviour is very kind and helpful. The food is also tasty.
Room: Deluxe Room Free WiFi
Casagrand has replied on Fri Dec 06 19:12:07 IST 2024
“Thank you so much Mr. Preetesh for your kind words and positive review! We’re thrilled to hear that you enjoyed your stay with us. Your feedback means a lot and motivates us to continue providing the best experience for our guests. We hope to welcome you back soon!”
Nice location
coupleThe property is located near cyber city in gurgaon. Nice neighborhood in a clean environment
Room: Deluxe Room Free WiFi
Casagrand has replied on Fri Dec 06 19:12:33 IST 2024
“Thank you so much Mr. Nitin for your kind words and positive review! We’re thrilled to hear that you enjoyed your stay with us. Your feedback means a lot and motivates us to continue providing the best experience for our guests. We hope to welcome you back soon!”
Very average, not worth it, there are better options around
They didn't give us the room we had booked for almost 4-5 hours. We were extremely tired and had to keep waiting for them to give us the room we paid for. Bedsheets were dirty. No proper toiletries were available. Nothing to recommend.
Room: Super Deluxe Room Free WiFi
Casagrand has replied on Fri Dec 06 19:19:18 IST 2024
“Dear Shobhit, Thank you for your feedback. We are surprised to hear your concerns, as we take great pride in ensuring a smooth check-in process, clean and well-prepared rooms, and providing all necessary amenities for our guests. Our records indicate that your check-in was completed on time, you arrived too early ( avoiding to pay 6 hrs early chk in price) our housekeeping team ensured the rooms were thoroughly cleaned with fresh linens before your arrival. Additionally, toiletries were provided as part of our standard setup. We kindly request you to reach out to us directly if there were any specific issues that might have been overlooked. We value your input and would love the chance to address any genuine concerns.
Thank you
soloService and flexibility of the staff was commendable
Room: Deluxe Room Free WiFi
Casagrand has replied on Fri Dec 06 19:20:56 IST 2024
“Thank you so much for your wonderful review Ms Pooja. We’re delighted to know that you had a great experience during your stay with us. Your kind words truly inspire us to continue delivering the best service possible. We look forward to welcoming you back soon!”
Terrible Stay
businessBad experience. Dirty place
Room: Deluxe Room Free WiFi
Value for money
Value for money, near to s wander our metro station, staff was polite, service was good, food was delicious.
Room: Deluxe Room Free WiFi
Casagrand has replied on Fri Dec 06 19:26:08 IST 2024
“Thank you Mr. Sunil for the amazing review! We are thrilled that you had such a positive experience with us. It’s always a pleasure to know our guests enjoyed their stay, and we truly appreciate your kind words. We look forward to hosting you again soon!”
Excellent Stay
Overall experience was good.
Room: Super Deluxe Room Free WiFi
Casagrand has replied on Fri Dec 06 19:34:05 IST 2024
“Thank you Mr. Kartikfor the amazing review! We are thrilled that you had such a positive experience with us. It’s always a pleasure to know our guests enjoyed their stay, and we truly appreciate your kind words. We look forward to hosting you again soon!”
Good Stay
Food was good, location is ok.
Room: Super Deluxe Room Free WiFi
Casagrand has replied on Thu Feb 13 00:25:59 IST 2020
Thank you sir for your reviews, really appreciate your efforts, thanks
In Sohna
Sector 26
Sushant Lok I
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Paschim Vihar
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Sushant Lok I
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DLF Phase 1
Sector 37D
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Sohna Road
Sector 74A
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Mohammad Heri Village
Sector 25
DLF Phase 2
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MG Road Gurgaon
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Daulatabad
Sector 25
