Location -good, away from hustle & bustle, in village surrounding
entrance- broken concrete path, a letdown at first sight
main property- tastefully built, 5 villas which are spacious but crammed up in small spaces. Hardly any open spaces! two more are being built making it more congested further, construction material, cement. Sand, bricks stacked up. Lying here & there. The badminton court was partly covered with sand & cement. The sound disturbs & troubles you. There are frequent power cuts, almost non functioning wifi, a smart tv which is dumb( no cable tv ) in the drawing room only. Though we had 3 bed rooms, only one had ac, making it difficult for occupants of other two rooms( max temperature around 36 degree. There are few cockroaches, spiders in the wooden floors and panels enough to scare your child! for two days we had to stuggle with trickle of water in bath room( ist day) pressure pump not working, no supply (2nd day), water supply restored on 3rd day. Could not make tea in the morning as no power, so kettle not working. If you want to have morning walk. To enjoy no place, you have to go to main road with lot s of traffic, it is risky & not enjoyable at all. Food is excellent but very costly, services provided by babloo& one more staff was the only part that was positive in the tour. Another good part was the very very big drawing room with its view on one side of it
overall 2 star for the property & one star for service
CASA BHIMTAL - Luxury Villas
Dear Guest,
Greetings from Casa Bhimtal!
Thank you for sharing such a detailed review of your stay. We truly appreciate the time you took to highlight both the positives and areas where we can improve. We are glad to know you liked the food, spacious villa layout, and the service provided by Babloo and our team, your kind words will certainly be shared with them.
We sincerely apologize for the inconvenience caused due to the ongoing construction, maintenance issues, and power interruptions. Your feedback regarding cleanliness, facilities, and infrastructure has been noted, and we will be taking it up with our operations team to address these concerns on priority.
We truly value your honest feedback, as it helps us enhance the experience for all our guests. We hope you will consider giving us another opportunity in the future to serve you with a much improved and more comfortable stay.
Best Regards,
Dharmendra Rajput