The behavior of the staff was good.The maintenance of the room was very poor. The AC makes an annoying sound. The bathroom lock is not working properly. The washbasin tap was damaged by previous customers. The health faucet was hung in the top of the closet.Bedsheets and pillows are full of stains. not washed. The towel has a bad smell.The hotel was not for the value-for-money property.
Capitol Inn has replied on Tue May 13 16:43:16 IST 2025
Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered during your stay. It’s concerning to hear about the room maintenance, cleanliness, and the condition of the amenities. We take these matters very seriously and will address them with the team to ensure such experiences are not repeated. Your comments help us improve, and we will work on making the necessary improvements. We truly appreciate your feedback and hope you might consider giving us another opportunity to serve you better in the future.
Thanks and Regards