The property has faced significant criticism, primarily for rude staff and unprofessional service. Guests reported denied check-ins despite confirmations, poor room cleanliness, and inadequate facilities like malfunctioning AC and unclean bathrooms. Many rooms were described as small and smelly, with inadequate amenities provided. However, some reviews acknowledged good service from certain staff members and a convenient location. Overall, cleanliness and customer service appear to be major concerns for previous visitors.