Location: nice location overlooking the tea gardens. From main road till hotel parking, it's narrow road which can support only 1 vehicle passing at a time. Rooms: rooms were mostly clean but linens were torn at places and even though we checked in around 4pm, they were still cleaning and prepping it up. Some wooden furniture on the top floor balcony were broken/damaged and nothing was available to sit. However, in the ground floor balcony there were lot of plastic chairs at least. Service and staff: staff is overall quite responsive and helpful, they helped us get a sightseeing package and served the breakfast in time. Overall the property as such is very good with quality materials used in construction but if it's not maintained properly then it's not going to last long.