Upon arriving at the hotel with my cousin's family, consisting of two ladies and one gentleman, we were dismayed to find that our booking wasn't accepted due to the 48-hour booking policy. This left us stranded at the outskirts of Hyderabad at 10 pm, a truly inconvenient situation. The hotel staff's insistence on offering a room at a higher rate, under the guise of doing us a favor, only compounded our frustration. Despite our efforts to resolve the issue through customer care, the resolution fell short of satisfactory. Eventually, we reluctantly paid ₹3000 for a room and were further inconvenienced by the early checkout demand of 9.30 am. This experience marred what should have been a smooth visit for our family, who had come to Hyderabad for an Telangana eamcet exam at Ace Engineering College.