Subject: Feedback & Complaint Regarding Vasant Vihar Resort Booking
Dear Sir/Madam,
I had recently booked a stay at Vasant Vihar Resort through MakeMyTrip. Unfortunately, the experience was highly disappointing, and I would like to share my feedback.
At the time of check-in, there was no staff at the reception. The resort is located very far from the main area, and the approach road is in extremely poor condition. The property did not match the description and pictures shown on the MakeMyTrip website. The swimming pool was in an unusable condition, and major renovation work was going on across the premises with heavy machinery, making the environment uncomfortable.
The room condition was unhygienic, with cockroaches, lizards, and mosquitoes present. There was no staff available for assistance, and the food arrangements were very ordinary and unsatisfactory.
Considering these issues, we decided not to check in at the resort. Instead, we booked another hotel in Ekta Nagar and stayed there.
I sincerely appreciate MakeMyTrip for understanding the situation and providing us with a full refund. Thank you for your prompt support and customer-friendly service.