The Fern Sardar Sarovar Resort Kevadia, Gujarat

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Aniket Kedari, We appreciate your feedback and understand the importance of including the GST number for our guests. Please know that it's essential for us to provide you with a complete and appropriate invoice. We acknowledge the oversight and assure you we are taking necessary measures to ensure such instances do not occur again. We are also working continuously on our services to provide the best possible experience. For any further assistance or queries, feel free to contact us anytime. Once again, we value your input and will strive to do better. Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Ashwin Patel, We are elated to learn that you had a fantastic stay at our hotel and enjoyed our clean and comfortable rooms. It brings us immense joy every time we know our guests are having a beautiful experience. Your appreciation towards the food quality means the world to us as we strive to ensure the food is always at its highest standard and delicious. We are also very glad that you found our hotel perfect for a family stay. We do aim to create a warm and friendly environment that all types of guests can enjoy. We are looking forward to welcoming you back for another excellent stay in the near future. Have a great day! Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear sunil makhijani, I'm truly sorry to hear about the experience you had with our restaurant staff. We value all our guests and aim to provide superior service, so it's disheartening to learn that you felt this was not the case during your visit. Your feedback is incredibly important to us and we assure you that this is not the standard we strive for. We are currently addressing the issues that you've raised about our restaurant staff. We want you to feel comfortable and respected when dining with us. Measures will be taken to rectify the situation and provide better training for our staff to improve their interactions with our guests. We're glad to hear that our reception staff provided good service and we're thankful that you recognized their efforts. We will continue working hard to ensure all parts of our service meet the high standard that our reception staff set. We'd be grateful for the opportunity to rectify your impression of us and hope you choose to return and see our improvements in action. Once again, we appreciate your candid feedback and look forward to serving you better in the future. Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Milan Shah, It's disheartening to hear that your experience didn't meet your expectations. We always strive to provide the best for our guests and it seems we have fallen short of our standard in your case. Regarding the welcome drink, we will review our communication strategy to ensure it's readily available upon arrival. We're sorry to learn about your discomfort due to the bed and cushions. We will check with our housekeeping team to ensure future guests do not face similar issues. We appreciate your feedback here, as it's through insights from guests like you that we can make necessary improvements. As for the issue with Jain food being served outside, that was a decision based on segregating various cuisines for ease, but we understand now it might have caused you discomfort due to the mosquitoes. Alternatives will be explored to keep our guests comfortable while maintaining food segregation. We're glad to see your positive note about the spaciousness of our Vanzara restaurant. Despite the issues you faced, we hope you will give us another chance to provide you with the exceptional experience we are Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Ashu Garg, We appreciate the time you spent sharing your experience at our hotel. It's delightful to hear that our strategic location was convenient for your journeys. Your positive comments about our food's taste make us proud as we strive to serve various culinary delights with authentic flavours. Regarding the staff, we're glad you found them courteous as we focus on providing excellent customer service. Lastly, it's fantastic to know that hygiene standards were maintained well. We believe in a clean environment and diligently follow all protocols to ensure the same. Looking forward to your next stay with us soon. Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Shahnawaz Shaikh, We appreciate your feedback and understand that your experience with our in-room dining and check-in/out services did not meet your expectations. Ensuring our guests have swift and accommodating service is our top priority, thus we take your input seriously. We are implementing strategies to improve our food and beverage service, including on-time delivery and accuracy in orders, and we aim to manage our check-in/out system more effectively to avoid any inconvenience caused to our early check-in and late check-out guests. We are aware of the issue you faced with our limited breakfast seating, this will be addressed accordingly and we assure you steps are being taken to ensure such situations do not arise in future. We are considering various solutions to enhance the convenience of our location, despite its proximity to the railway station. Rest assured, we are constantly working to provide our guests with a comfortable and enjoyable stay experience. Your recommendations are valuable and will lead us toward improvements. We sincerely hope for another opportunity to serve you better on yo Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Jitendra Goriya, We're pleased to hear that you enjoyed our location, food, and services, and that you found our swimming pool and garden pleasing. We acknowledge your feedback regarding our spa facility. It's indeed critical that we provide ample staff, and your comment helps us to identify areas for improvement. Please know we have taken note of your discomfort and will promptly address this issue to ensure that all our guests have an enjoyable and relaxing spa experience. We look forward to the opportunity of welcoming you back for an even more satisfying stay and a delightful spa experience. Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Jemil hindocha, We are overjoyed reading your fabulous review! Every day we strive to serve high-quality food, excellent service and it sounds like we hit the mark during your visit. Your mention of our location being excellent is much appreciated too! We have worked hard to ensure our restaurant is located in a place that both locals and visitors will appreciate. Your feedback encourages us to keep maintaining our standards and improving wherever possible. Looking forward to seeing you again soon! Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear RAJESH RAJAN, We are delighted to know that you enjoyed your stay and found the room to be excellent. We take your feedback about the food costs seriously and aim to provide improved dining experiences. As for your concern about the availability of non-vegetarian dishes, we encourage guests to reach out to our team for any specific dietary requirements or preferences. In addition, we'll ensure to communicate food options more explicitly during the booking process in future. Appreciating your input, we look forward to serving you with a superior food experience next time. Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Muzammil Godil, We are delighted to read about your pleasant stay with us and greatly appreciate your positive feedback. We are thrilled to know that you found our property well-equipped with the necessary amenities that contributed to making your stay enjoyable. Our buffet breakfast is indeed designed to provide a variety of options catering to different appetites, and we're elated to hear you loved it. Moreover, knowing that the kids in your family were able to enjoy the play area and pool is fantastic news to us, as we strive to offer recreational facilities for all age groups. Looking forward to welcoming you back soon for another memorable experience. Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear HARENDRA KISHORE, We are elated to hear that you had an enjoyable experience at our hotel. Your positive comments about our swimming pool, lunch and breakfast options, and our diligent staff are all highly appreciated. It's great to know that your kids relished the swimming pool facility and our culinary delights pleased your palate. The efforts of our staff to provide a friendly and helpful service have also been noted and will be passed on to encourage their good work. We love to ensure our guests are having the highest level of satisfaction during their stay. We remain at your service and look forward to welcoming you back for more memorable experiences. Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Harsh Jethwa, We are really pleased to read your review and appreciate your kind words about the Fern. It indeed brings great joy to know that you had a pleasant stay with us. As we always emphasize, the comfort of our guests is our topmost priority and we are thrilled you found the service to our satisfaction. Also, your recommendation for family travels means a lot to us and motivates us to consistently offer exemplary experiences. We certainly look forward to welcoming you and your family back in the future. Your satisfaction is our best reward. Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Shweta Wade, We are delighted to know that you had a fantastic stay with us and appreciated our well-maintained property, peaceful location, and accessible attractions. Your satisfaction with our team's polite and helpful nature is encouraging as we strive to provide excellent service to all our guests. We are pleased that you found our rooms accommodating, tidy, and fully equipped with essential amenities. Your commendation of our exquisite food variety truly leaves us animated. We're pleased to hear that you found your stay relaxing and pleasant and that you would recommend us to others, both families, and couples alike. We look forward to your return! Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Khushboo Bherwani, We appreciate your positive enthusiasm and are delighted to hear that you found our property clean, posh, and niche. Our staff always aims to go above and beyond, we're happy to hear their efforts made your stay more enjoyable. Having you recommend us to your friends, family, and colleagues means a lot to us. This feedback serves to encourage our team to continue providing top-notch service to valued guests, such as yourself. Very pleased to hear that the room upgrade added value to your stay. Always looking forward to welcoming you back for more memorable stays! Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Sir, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced during your stay. Your comments about the initial room and food quality have been noted and shared with the concerned departments for immediate improvement. We’re glad our team could arrange another room for you and appreciate your patience and understanding. We hope to have the opportunity to serve you again and provide a much better experience on your next visit. Rishiraj Sinh Baria General Manager

The Fern Sardar Sarovar Resort Kevadia, Gujarat

Dear Sir, Thank you for sharing your feedback and for choosing to stay with us again. We’re glad to know you enjoyed the food, location, and facilities. However, we sincerely apologize for the inconvenience caused due to room cleanliness not meeting expectations. Your concern has been shared with our housekeeping team for immediate improvement. We truly value your continued trust and look forward to welcoming you back with an enhanced experience on your next visit. Rishiraj Sinh Baria General Manager