The hotel falls far short of its claimed 3-star rating. Situated on a steep incline, access to the property is challenging without an automatic vehicle. The road leading to the hotel is poorly maintained, and the so-called parking lot is merely a vacant plot riddled with rocks and potholes, capable of accommodating only 4-5 cars. Drivers must exercise extreme caution to avoid damaging their vehicles and tires.
The property consists of two buildings. The main building is old, with subpar interiors and inadequate lighting, giving it a shady atmosphere. The bathrooms in this building are also in poor condition. The swimming pool is nothing more than a rectangular tank filled with water, which is quite disappointing.
Luckily, we were assigned rooms in the newer building, which is significantly better. The rooms were clean, spacious, and well-lit. However, one of the bathrooms had a drainage blockage that required multiple applications of acid by the staff to clear. Additionally, neither of the bathrooms had exhaust fans.
Despite these issues, the stay was comfortable in the new building. However, the reception staff's behavior was abysmal. They were uncooperative, even when the problems were clearly on their side. The higher management seems indifferent to the operations. On a positive note, one staff member in our building was exceptionally active and quick to address issues, earning him some brownie points.
Breakfast is served at the rooftop café setup. Initially, we faced problems with the food being cold and insufficient in quantity. After multiple complaints and discussions, they eventually provided freshly made food. However, the area itself had poor interiors and seating.
In conclusion, this hotel is absolutely not recommended if you care about having a completely comfortable stay.