Clarks Inn Express Udaipur

We paid for ac rooms but they gave us room with non working ac when we complained about it they neither solved the problem nor change the room. After too much arguments they told us to do whatever we wants to do

Very poor toilet management poor quality of towels, quilt. Toilet spray pressure not ok. No napkins, No sleepers, no tissue papers, no windows.

I recently stayed at this property, which is located in a very busy area. Despite the hustle and bustle outside, the hotel itself was good and offered a pleasant stay. I would like to especially appreciate each and every staff member — they were extremely cooperative, attentive, and went out of their way to make my stay as comfortable as possible. Their hospitality truly stood out and made the experience memorable.

The Property is Not Of Clark's inn, and it's name is used to lure customers. overall a average experience, with Breakfast not available till 8.30 A The Property is Not Of Clark's inn, and it's name is used to lure customers. overall a average experience, with Breakfast not available till 8.30 AM

Yes

Best Location and very maintained Room behaviour of staff was awesome Food is also very Good Rooftop Top Restaurant atmosphere was Awesome

1.bed sheet is in very bad condition 2.bathroom very bad 3.smell in room 4.breakfast is also not good

Poor quality of rooms. My 65+ year old parents were staying here. There was water leaking from AC and falling on the TV and eventually spoiled their luggage. The hotel staff kept switching off AC from downstairs causing lot of discomfort. While we understand early check-in starts 11am, because the train reached early, they reached the hotel around 7:30-8am and made very l humble requests to let them take the room at that time. The hotel staff refused to show any empathy and though the hotel was competent empty, no rooms were occupied, they refused to let the room be occupied earlier than 11am. As a result, parents had to spend 3 hours outside the hotel in such strong heat of peak summers. The hotel cooks also come very late. Parents wanted tea the next morning but were refused as the tea making staff had not arrived by even 8am. Very disappointing hotel experience, despite being a big brand.

Intercom was not working, Handwash and Water Tab was broken in the bathroom. Terrible experience

We came long drive booked this place Room were small but staff and facility were great We had comfortable stay with the baby

best stay . Wonderful support from front office Jitendra Singh . recommend this hotel and restaurant for a great stay

The room was good and spacious. There was a strong noise coming from the exhaust fan from the bathroom and there was no ventilation.

Rooms were neat and clean.Staff was helpful and we had dinner which was really homey.Location was also great.

The hospitality of this hotel is very poor and staff behaviour so embarrassing and even water bottle is chargeable

Got small windowless clean room and bathroom. Bed was semi hard as wanted. Bed linen was clean. Hot water in shower fluctuates while having bath.

Excellent service, helpful staff, ever ready to help in whatever way they can. Food and buffet breakfast delicious.

Food is not a tasty room service is not a property staff is stupid staff are careless

Everything was perfect, the location was traceable, the food was tasty, amenities and services were superb

i am writing this to share the wonderful experience we had in a holiday where we booked the hotel basis the ratings and description provided. day 1: - we booked clarks inn express hotel in udaipur for two nights (18th and 19th october). - we reached to the hotel on 18th in the evening around 8 pm. we went to the location by following the google map but despite of reaching that location it took us few minutes to realize that we reached to correct location. we saw a board of “patel heritage” and after a close observation we saw a board of “clarks inn express” too which will be of a size of a nameplate board. and for us it seemed to be a dream come true to get an opportunity to stay in a “patel heritage” hotel and felt like we were upgraded to 5 star. i believe it will also be a privilege for clarks inn to know how their brand are getting utilized and customers are getting mislead - we checked in to the hotel in room number 203. - the first thing we learnt that the restaurant was not operational on that day. another wonderful experience. afterall who wants food after a long day travel. and even if they want usually people prefer to check in the hotel and roam around explore city to have food. - after running ac for few hours we realized that ac was not cooling. we called the reception once, twice and after few minutes hotel staff arrived. using his artificial intelligence and brilliant mind he was trying to fix the ac cooling by checking the ac remote and it’s battery. after a few arguments he somehow got convinced that it’s an ac problem. but we thought that ac is harmful to the body and environment so better to sleep in the summer or use fan. - but our adventure is yet unfinished. we switched on the tv and realized that the tata sky account was not recharged. again we called few times on reception and an intelligent person arrived. after spending 15 minutes and arguing he mentioned that only their “sir” has access to fix this and who had left the hotel. afterall work life balance is also needed, why people will only worry about their customer all the time. so, we decided to watch our mobile and youtube on tv (thankfully their wifi was working). - but it was not the end. just before going to bed, we realized that the door lock of the room was not working. what it means is even if we lock from inside, anyone could open it from outside without any key. this gave us a sense of security that how great the security in this hotel is that customer doesn’t need a lock. but we the low-minded people could not get comfort with that and we called the reception again. as usual after few calls they came inspected it and accepted it is not working and then they checked another room and told us that see lock is not working in another room as well. - after multiple requests from us they agreed to change the room for us and gave room number 205 where atleast ac and door lock was functioning. tv still had same issue. day 2: - our day 2 started adventure started in bathroom where we found no label in the shampoo and body wash. while we thought it as a problem but we realized that the hotel only needs a great minded customers who can figure out these. but people like us with no brain looking for labels and at the end we used the shampoo and body wash which we luckily carried with us. - as soon as we came out from room another surprise for us was waiting. the lift was not working. they wanted customers to utilize stairs to be healthy but we lazy people wanted lift. so, while going out we again complained about it at the hotel reception. they promised that it will be fixed in few hours. - we came late in the evening around 9 pm and realized that the lift was operational but it was not going to second floor. when we complained again no one at the hotel had any clue. - guess what – tv was not working again. when we complained they repeated same story. “sir” has the access to fix it. - but we were so tired that we decided not to argue and told them to leave us so that atleast we can sleep. we also informed them that we will be checking out next day early morning so they can keep things ready. day 3: - early morning when we checked out, as usual lift was not working. - we asked on the reception to give us bill. the guy on reception told us to make payment first and then will give us the bill. - they guy did not had any idea on how to print the bill, charges, etc. he kept arguing with us 15 minutes. he could not show the breakup of bill. we then asked him to call his manager and get us the invoices then only we will make payments. - fortunately, when he called manager, he informed that all the invoices were already printed and kept in a file so he took the file and gave us invoice. we made the payment and then finally left the hotel with heavy heart. let’s summarize the issue at hotel: - ac not working - tv not working - door lock not working - lift not working - restaurant not working - staff had no clue - poor customer service

Very nice interior good food very nice view from the dinning area it is near from station and good staff behavior,