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Review Of Townhouse Soni Inn0123401234

Hingna, Nagpur

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    45 Ratings, 19 Reviews

    excellent
    36%
    very good
    22%
    average
    9%
    poor
    11%
    bad
    22%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 2
    • 2
    • 3
    • 3
    • 4
    • 1
    • 1

    Rating Categories

    • Location4.1
    • Cleanliness3.6
    • Room3.2
    • Food2.8
    • Hospitality4.0
    • Value For Money3.2
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the spacious and clean rooms with good interiors, and many mention the nice food and safe environment. Positive notes include supportive staff and a peaceful atmosphere. However, there are concerns about unnecessary extra charges, lack of proper service, and issues with check-in despite having made prior payments. Some rooms could also use better cleanliness and amenities.

    Sort by:

    Positive first
    1.0

    Hotel rejected my booking

    aditya d.business

    Hotel rejected my booking when i reached at 9. 00 pm yesterday. Giving the reason of low tarrif. I called on customer and waited for 45 minutes to get resolution. Cust care representative said i can't find a hotel nearby i will refund your amount. How can you show a hotel for booking if you don't have any coordination with respective hotel. What should a customer do at night after reaching hotel and denied check in. You should have verified this before. My check-in time was 2 pm. I didn't got any intimation from your side. Worst experience

    Travel Month: Mar 2023

    Room: Deluxe

    2.0

    Poor Stay

    aviraj b.couple

    we had paid extra payment still we had already book my room then why you are showing and services is not well. i have paid/- when booked a room but when i reached at location they said you have to pay extra 850/- i said i have already paid and booked room but they said this is not suitable price for our room that's why you have to pay around. this is first experience. its very disgusting for me. thank you🙏🏻

    Travel Month: Jan 2023

    Room: Deluxe

    5.0

    Good cleaning

    syed r.couple

    Well maintained and good clean room and also nice room quality

    Travel Month: Apr 2021

    Room: Deluxe (3X)

    • user photos

    Townhouse Soni Inn has replied on Sun Apr 18 07:40:44 IST 2021

    Hi, syed rizwan ali! we are elated to know that you liked our services. We cherish your association & foresee to serve you beyond your expectations to create a fruitful journey with us. Have a great day! regards, amit

    3.0

    Unhygienic

    rahul n.business

    Room was not clean. Toilet was dirty.

    Travel Month: Mar 2021

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Fri Mar 19 18:30:31 IST 2021

    Hi rahul nath, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, james!

    5.0

    Nice

    laxmikant k.family

    Safe, nice food, clean, no parking lot good aminities

    Travel Month: Feb 2021

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Sun Mar 07 06:00:21 IST 2021

    Thank you for sharing your feedback, laxmikant kulthe! these feedback as yours are what keeps us going the extra mile in the future to do better. Hoping to enhance your experience with us. Regards, james!

    3.0

    Go for it

    meghna k.business

    Good food. Affordable. Stay was also good. Staff could have behaved better. Room is okay.
    Rooms could have been better. But better than the other hotels in that area. Go for it

    Travel Month: Dec 2020

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Wed Jan 06 10:25:58 IST 2021

    Hi, meghna. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, daniel

    2.0

    Breakfast

    siddharth d.loyalty-iconbusiness

    Extremely limited and very reluctant service

    Travel Month: Nov 2020 (4-Night Stay)

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Tue Dec 08 00:30:11 IST 2020

    Something like this shouldn’t have happened, siddharth dsouza! thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, james!

    5.0

    Food is bit spicy but good taste.

    ashish b.

    Great food, bit spicy but good taste. Affordable and staff is supportive.

    Travel Month: Nov 2020 (3-Night Stay)

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Sun Nov 29 07:32:42 IST 2020

    Thank you so much for the wonderful rating, ashish bhalla! it gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we'll put in our continuous efforts to retain this smile forever ) regards, hemant

    4.0

    It is very good Hotel

    sopan p.solo

    Excellent service good food and nice people

    Travel Month: Feb 2020

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Mon Mar 02 19:05:35 IST 2020

    Hi, Sopan! Delighted to See you liked our services. Keep this love coming) regards, Jamil!

    2.0

    Fare from airport

    shyam t.family

    Airport is fare distance it take 45 minute reach the airport and no taxi available, food is not good at all.

    Travel Month: Feb 2020

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Wed Feb 12 13:33:44 IST 2020

    We are really sorry to disappoint you, Shyam! We always try to provide best of our services to delight our valued guests. We will share the feedback to improve it further. Regards, Mahesh!

    4.0

    Good place

    simran.couple

    Rooms are clean, good service, clear location, safe stay, the Hotel should be facilitate with safe parking n noise free windows

    Travel Month: Jan 2020

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Sun Feb 02 18:06:31 IST 2020

    Hi Simran! Thanks for spending your valuable time to write the review. Feedback and suggestions of our valued guest like you always motivate us to improve our services further. Regards, Rahul

    4.0

    Staff service is good and cooperative, food is also good

    umesh t.couple

    Room is spacious with good interior. It's safe for family.

    Travel Month: Jan 2020 (3-Night Stay)

    Room: Deluxe (3X)

    • user photos

    Townhouse Soni Inn has replied on Sun Jan 12 12:54:59 IST 2020

    Hey, Umesh! Our team is thrilled to have such great feedback from you. Thank you for making our day. Regards, Rahul!

    5.0

    Facilities

    prashant p.couple

    Felling nice and peaceful stay.

    Travel Month: Dec 2019

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Sat Jan 04 07:43:26 IST 2020

    Hi Prashant Pise, thank you for sharing your love with us) we will constantly strive to provide consistent service every time whenever you visit us. Keep sharing your views in the future as well. Regards, Rachit

    4.0

    Good Stay

    rajneesh c.couple

    Foodservice and quality was nice. Pleasant stay.

    Travel Month: Dec 2019

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Sat Jan 04 11:46:43 IST 2020

    Hi, Rajneesh! Delighted to see you liked our services. Keep this love coming :) Regards, Poorav!

    4.0

    Good

    chetan.couple

    Staff behaviour is good but there is no towel in the room

    Travel Month: Dec 2019

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Thu Dec 12 14:46:24 IST 2019

    Hi, Chetan! Thank you so much for spending your valuable time to share the review with us. We'll strive to ensure your future visits comfortable and relaxing one. Have a great day ahead) regards, Poorav!

    5.0

    Good and safe

    shailesh y.couple

    Good behavior of stuff Good service provided by Hotel

    Travel Month: Nov 2019

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Sat Nov 30 07:41:37 IST 2019

    Thanks for sharing your valuable feedback Shailesh Yadav! Hoping to make your next stay more fascinating to your further visits. Have a wonderful day! Regards, Navneet

    5.0

    Stay at Soni Inn

    ajaysingh r.business

    Nice experience to stay at Soni Inn, Hinga

    Travel Month: Oct 2019

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Thu Oct 31 07:34:13 IST 2019

    Hi, Ajaysingh Rajput! Delighted to See you liked our services. Keep this love coming and we will always strive to make sure your next experience with us is nothing less than amazing. Regards, Sagar

    1.0

    Hotel Soni not allowing to check-in

    saurav s.loyalty-iconcouple

    Hotel Soni don't allow you to check-in when you've already paid online.

    Travel Month: Apr 2019

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Thu Apr 11 14:50:41 IST 2019

    Dear Guest, we deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this doesn’t happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future.

    1.0

    Bad front desk behaviour

    arun y.solo

    Was not allowed to check-in even after online payment

    Travel Month: Mar 2019 (4-Night Stay)

    Room: Deluxe (3X)

    Townhouse Soni Inn has replied on Wed Apr 10 18:45:50 IST 2019

    Hi, Arun! We're extremely apologetic to know that your experience with us has not been a pleasant one and we'd definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Vishal

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