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Civil lines, Nagpur | 9.7 km drive to Dr. Babasaheb Ambedkar Nagpur Airport
192 Ratings, 89 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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This property has a great location in the heart of the city, making it convenient for exploring nearby attractions. Guests appreciate the helpful staff and decent food quality, with some mentioning good room service. However, many reviews highlight issues with cleanliness, particularly in bathrooms, and maintenance concerns like malfunctioning ACs and small lifts, which need attention.
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Average Stay
Stay is average old structure of hotel
Room: Deluxe
Average Stay
Average stay at hotel heritage, some cleaning issue at bathroom. Need to be improved
Room: Deluxe
Hotel Heritage 2001 has replied on Sat Oct 04 17:58:44 IST 2025
Dear Mr Rahul Tikkas, Thank you for your feedback. We are glad you stayed with us and appreciate your note about bathroom cleanliness. We will work on improving this.
Good Stay
location is very good area , room service also nice ...staff was very helpful ..bar and restaurant is add in hotel.. everything is very good
Room: Deluxe
Hotel Heritage 2001 has replied on Mon Sep 08 16:15:22 IST 2025
Dear Mr Pyare Lal, Thank you for your wonderful feedback. We are glad you enjoyed the location, room service, helpful staff, and our bar and restaurant. Hope to see you again soon.
Good Stay
Great place, food was good, was able to order drinks, but was unable to adjust AC and room should smell nice but it was not smelling nice...
Room: Deluxe
Hotel Heritage 2001 has replied on Thu Aug 14 17:53:52 IST 2025
Dear Mr Ajinkya Deshpande, Thank you for your feedback. We are glad you enjoyed the food and drinks. We apologize for the inconvenience with the AC and room fragrance. Your suggestions are noted, and we will work to improve. Hope to serve you better next time.
good
good everything good service of Hotel Heritage. I am very like Heritage Hotel is the first hotel in Nagpur.
Room: Deluxe
Hotel Heritage 2001 has replied on Sat Jul 26 17:01:59 IST 2025
Dear Mr Vipin Singh, Thank you for your kind words. We are thrilled you enjoyed everything at Hotel Heritage and truly appreciate your support for Nagpur first hotel. Hope to see you again soon.
Terrible Stay
Whole night ac not worked
Room: Deluxe
Hotel Heritage 2001 has replied on Sat Aug 02 17:40:08 IST 2025
Dear Ms Uma Maheswara Rao Gullapudi, We sincerely apologize for the inconvenience caused by the AC issue. Your comfort is important to us, and we’ll make sure such problems are addressed promptly in the future.
stay
One of the best place you will find in nagpur to stay with ur Family or Friends.One of good property i stayed till date.
Room: Deluxe
Hotel Heritage 2001 has replied on Sat Aug 02 17:41:09 IST 2025
Dear Mr Vishal Mohod, Thank you for the wonderful feedback. We are thrilled to hear you had a great stay and consider us one of the best places in Nagpur. We look forward to welcoming you and your loved ones again.
Terrible Stay
its very untidy, hotel rooms were full of filth and dirtyness. AC was not working at all for all my stay, staff were not at all cooperating Pan masala, Gutka packets were found in washroom basin in my absence.
Room: Deluxe
Hotel Heritage 2001 has replied on Sat Aug 02 17:42:00 IST 2025
Dear Mr Rajul Dubey, We are truly sorry to hear about your experience. This is far from the standard we aim to provide. Your concerns about cleanliness, AC issues, and staff behavior are serious and will be addressed immediately. We appreciate your feedback and deeply regret the inconvenience caused.
Good Stay
The stay was really very nice Food quality was also awesome Hospitality is good Just wanted to say that they should improve the maintenance of the property
Room: Deluxe
Hotel Heritage 2001 has replied on Fri Apr 04 17:07:57 IST 2025
Dear Mr Pratik v Pataki,Thank you for your kind feedback . We’re so glad to hear that you had a great stay and enjoyed the food and hospitality. We appreciate your suggestion regarding the maintenance of the property and will certainly look into improving that. We hope to welcome you back for an even better experience next time.
Average Stay
Got it
Room: Deluxe
Hotel Heritage 2001 has replied on Mon Mar 17 17:50:16 IST 2025
Thank you for your feedback. We’re sorry to hear your stay was average. We value your input and will work on improving our services to make your next experience better. We hope to have the opportunity
Average Stay
The lift was very small as in only 2 people can fit the rooms were smelling when we entered the and the air conditioning of the room was bad had to even switch on the fan to sleep the ambience of the hotel was very dull.
Room: Deluxe
Hotel Heritage 2001 has replied on Sat Feb 15 15:43:20 IST 2025
Dear Mr abdul hafeez patni,Thank you for your feedback. We're sorry to hear that your stay didn’t meet expectations. We’ll take your comments regarding the lift size, room odor, and air conditioning into consideration for improvements. Your experience is important to us, and we will work on enhancing the overall ambiance and comfort for our guests.
Average Stay
businessLocation- ideal food- good tariff- high for the comforts and convenience others- hot water supply in bath room from 7 am only. And you've to request for it in the evening.
Room: Deluxe
Hotel Heritage 2001 has replied on Wed Dec 11 17:33:08 IST 2024
Dear Mr DEHALEESAN SANTHANAM,Thank you for your feedback. We're glad you liked the location and food. We apologize for the inconvenience regarding the hot water supply and the tariff. We'll take your comments into consideration for future improvements to ensure a more comfortable experience.
Terrible Stay
lady in the reception in the evening hours was too rude. The way she was talking as if this is 5 star hotel. She should be trained to talk to customers
Room: Deluxe
Hotel Heritage 2001 has replied on Wed Nov 20 15:09:47 IST 2024
Dear Mr Aditya Karan, We're truly sorry to hear that your stay was disappointing. We take your feedback seriously and will work on resolving the issues you faced. Please feel free to share more details so we can better address your concerns and ensure improvements moving forward.
Good place to stay
All good rooms were cozy, washroom was santized, water kettle. Good for business travel with parking.
Room: Deluxe
Hotel Heritage 2001 has replied on Thu Nov 14 16:31:21 IST 2024
Dear Mr Navneet Yadav,Thank you! We're glad you had a great stay. We look forward to hosting you again!
Uncomfortable for Family
होटल का माहौल पारिवारिक नहीं है। ऊपर क्लब है सुबह से शाम तक पूरा होटल इस माहौल में डूबा सा लगता है डिस्को थेक की आवाज कमरे तक आती हैं। रात भर हम सो भी नहीं पाए। हम दो दिन रुके हैं दो दिनों में एक भी परिवार मुझे वहां देखने को नहीं मिला। स्टाफ का का बिहेवियर भी बहुत अच्छा नहीं था। कुछ लोग आपस में ही लड़ रहे थे।
Room: Deluxe
Hotel Heritage 2001 has replied on Wed Nov 20 15:11:22 IST 2024
Dear Mr Bhushan Patil, We apologize for the discomfort you and your family experienced during your stay. Your feedback is valuable, and we will review the issues to make necessary improvements. We strive to create a welcoming and comfortable environment for all guests and hope to have the opportunity to serve you better in the future.
Average Stay
Ok
Room: Deluxe
Hotel Heritage 2001 has replied on Thu Nov 14 16:32:29 IST 2024
Dear Mr SACHIN RANSUBHE,Thank you for your feedback. We're sorry to hear your stay was only average. We'll work on improving to ensure a better experience next time. We hope to welcome you again soon!
Average Stay
soloGood location, good food and courteous staff. However, the conditions of the room are far from satisfactory. Throughout my stay of 4 nights, the wifi was inoperative and the reason given was of a problem from the service providers end.
Room: Deluxe
Hotel Heritage 2001 has replied on Thu Nov 14 16:33:27 IST 2024
Dear Mr Aurobindo Prasad Acharya,Thank you for sharing your feedback. We're sorry to hear your stay didn't meet expectations. We value your input and will strive to improve our services for a better experience next time. We hope to have the opportunity to host you again.
Poor Stay
They have charged complimentary water bottle
Room: Deluxe
Hotel Heritage 2001 has replied on Thu Nov 14 16:35:08 IST 2024
Dear Mr Rakeshjuneja Juneja,We’re truly sorry to hear that your stay was not up to expectations. Your feedback is important to us, and we’d love to understand more about your experience so we can address any issues. Please feel free to share any details, and we’ll work to make improvements. We hope you’ll give us another chance in the future.
Terrible service and cheap dental products
Ac was not working and hot water is not coming out of tap or shower
Room: Deluxe
Hotel Heritage 2001 has replied on Thu Aug 29 15:09:32 IST 2024
Dear Mr rounak Hariramani, I would like to bring you my sincere apologies for the inconvenience you may have experienced in this regard.I hope you visit again and give us a chance for improvement.
Not worth the price. Not recommended
Old rooms with stained sofa, space constraint, staff is also average not listening to customers. Signs of wear n tear everywhere
Room: Deluxe
Hotel Heritage 2001 has replied on Mon Aug 05 17:15:46 IST 2024
Dear Mr Mithun , Thank you for letting us know about this. Your feedback helps us get better.
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