The property showcases a beautiful ambiance and an efficient, friendly staff that enhances the overall experience. Guests appreciate the serene setting, clean rooms, and timely room service. While service quality is often highlighted, some reviews express frustration over cleanliness issues and unwelcoming experiences, particularly regarding extra charges during check-in and room conditions. It's a mixed bag, with notable highlights being the courteous staff and cozy vibes, but concerns about hygiene and service consistency can't be overlooked.