Stay just very bad,i had to go down stairs to the dinning hall to get my dinner order noted and that too no one attanded properly, i had told one item then the lady just took off with some other work after her work was over she came to note other order items, the staff was not welcoming at all, they seemed very rude, no slippers were given the room was unlocked on arrival with staff charging his phone there in room. Room service was pathetic, over all my stay was very bad will not recommend nor chose
The Monarch at Chakan MIDC, Pune has replied on Fri Jun 13 17:17:47 IST 2025
Dear Mr. Saif,
Namaste!
We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is extremely valuable and helps us identify areas for improvement. Please be assured that this is not the standard of service we strive to deliver. We will address the concerns you’ve mentioned, especially regarding staff behavior, room readiness, and service responsiveness, on priority. We deeply regret the experience and hope you might give us a chance in the future to serve you better.
Best Regards,
Management- The Monarch Chakan, Pune