Absolutely terrible experience! This hotel is “luxury” only by name — in reality, the service is pathetic.
We were promised a checkout time of 12:00 PM, but the staff rudely forced us to leave by 11:00 AM without any proper explanation.
All the complimentary offers they mentioned at the time of booking — like breakfast, welcome drinks, etc. — were never provided. Just fake promises to attract customers.
The staff behavior was extremely rude and unprofessional. It felt like we were a burden to them instead of valued guests.
This place is nothing but a scam in the name of luxury. For the money we paid, we could have gotten far better service elsewhere.
Not recommended at all. Save your money, time, and peace of mind — stay somewhere else.
The Kumbha Residency-Luxury Resort & Spa By Trulyy has replied on Mon Jun 16 13:30:22 IST 2025
Dear Sir,
We sincerely regret that your experience was unpleasant, and we can assure you that it was a rare aberration to our usual standards.
This is certainly not indicative of the service levels that we pride ourselves on.
This has been taken up with the respective department to ensure no service glitches and flaws are experienced by our guests.
It is our constant endeavour to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely.
The team is keen to have a chance to showcase our actual hospitality to you.
But still it makes us feel bad that you had to suffer on that day.
We once again apologise for the inconvenience caused to you as We look forward to welcoming you back to The Kumbha Residency for an experience that will exceed your expectations.
We regret your inconveniences.
Thanks & Regards.