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Jhotwara, Jaipur
97 Ratings, 47 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property offers good amenities like spacious rooms and nice garden areas. The swimming pool and late-night food service were also appreciated. It's located just off the highway, making it accessible. However, guests noted inconsistent staff professionalism and missing basic amenities like toiletries and slippers. Some found the rooms lacking in comfort and cleanliness. Overall, while the property has highlights, some areas require improvement to enhance the guest experience.
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Excellent Stay
Propert was very nice and room was clean. Food was Awesome, specially breakfast was amazing. Swimming pool was nice. Staff behaviour was very nice and polite.
Room: Super Deluxe Room
The Florence Resort has replied on Fri Aug 22 10:24:36 IST 2025
DearGuest, Thanks a lot for staying with us and the feedback. Looking forward to giving an amazing experience on your stay. Regards
Nice Stay
The stay was good and staff was supportive!!! Rooms are comfortable and pool area is also very nice and hygenic
Room: Super Deluxe Room
The Florence Resort has replied on Thu Aug 21 11:04:18 IST 2025
DearGuest, Thanks a lot for staying with us and the feedback. Looking forward to giving an amazing experience on your stay. Regards
Good Stay
The experience was good and the swimming pool was clean and the environment was good
Room: Deluxe Room
The Florence Resort has replied on Wed Jul 02 11:50:36 IST 2025
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards.
Fair Review
Property location is out of city, food was excellent, services were limited such as hair-dryer was not available, bathroom slipper were not available, along with the shower holes were not properly working or clean, mini-fridge was missing in room.
Room: Super Deluxe Room
The Florence Resort has replied on Tue Jul 15 16:04:05 IST 2025
Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards
Average Stay
The location was ok however parking and pool were not up to the marks. However food was ok. They should work on amenities etc
Room: Super Deluxe Room
The Florence Resort has replied on Fri Jun 20 11:02:09 IST 2025
Dear Guest, Thank you for sharing your feedback. We will ensure such inconveniences are not caused in the future to any of our guests. Please accept our apology. We hope you’ll give us another chance to serve you and live up to our reputation Warm Regards
Excellent Stay
very good facility in every section very good service in every section staff was very good late night food service was super very good swimming pool facility
Room: Deluxe Room
The Florence Resort has replied on Fri Mar 28 11:06:14 IST 2025
Dear, Guest! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay.
Excellent Stay
this property nice location and careful staff
Room: Deluxe Room
The Florence Resort has replied on Thu Mar 20 16:42:35 IST 2025
Dear Guest! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay.
Average stay with good food
The hotel is a resort/party lawn, located about an hour from jaipur’s main attractions like city palace due to traffic. While the setting is peaceful, the staff lacked professionalism, which was disappointing. Basic amenities like bathroom slippers and dental kits were missing, which detracted from the experience. The rooms were average and could use some improvement in terms of comfort and cleanliness. However, the food was a highlight, offering delicious and flavorful dishes. Overall, it’s an okay choice for a stay, but it could improve in several areas to match expectations.
Room: Deluxe Room
The Florence Resort has replied on Thu Jan 16 14:48:02 IST 2025
Dear Guest, Thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm Regards
Geart
The resort is little bit out of city but it was a pleasant stay. Staff behaviour was very good. Food was awesome.
Room: Deluxe Room
The Florence Resort has replied on Thu Jan 16 15:00:41 IST 2025
Greetings Sir ! Thank you for sharing your experience around. We look forward to your next stay.
Terrible Stay
familyActually i booked the room with breakfast at this hotel and in the morning when i asked them about the breakfast, they said you booked a room without breakfast and even that you have not made the payment. I was supposed to leave the hotel by 9 am for railway station but because of their negligence i was just about to miss the train. Hopeless, irresponsible, too expensive.
Room: Super Deluxe Room
The Florence Resort has replied on Mon Oct 21 11:30:02 IST 2024
Dear Sir, We are terribly sorry that you didn’t enjoy your stay with us. We will ensure such inconveniences are not caused in the future to any of our guests. Please accept our apology. We hope you’ll give us another chance to serve you and live up to our reputation. Warm Regards
Room stay
familyRoom and food quality poor, don't go with the photos, not worth of money, cab access is also difficult
Room: Super Deluxe Room
The Florence Resort has replied on Fri Aug 16 10:57:44 IST 2024
Dear Guest, Thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm Regards
Pathetic servic
soloMy experience at this hotel was not good at all. The staff was not at all well trained. Even after numerous complaints on basic facilities like AC, they didn't pay any attention. The rooms were not well maintained. The breakfast buffet was also not good. I would not recommend staying here for a leisure time.
Room: Deluxe Room
The Florence Resort has replied on Tue Jul 09 16:49:04 IST 2024
Dear Sir, We are terribly sorry that you didn’t enjoy your stay with us. We will ensure such inconveniences are not caused in the future to any of our guests. Please accept our apology. We hope you’ll give us another chance to serve you and live up to our reputation. Warm Regards
Nice food, ambience and care for you and your drive
familyIf you are coming with a car and driver, then this is the place that can take cards of your driver well. Nice palace visuals for the grand marriage ceremony. A cool place with nice food and services.
Room: Super Deluxe Room
The Florence Resort has replied on Wed May 08 12:04:17 IST 2024
Dear Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward again soon. Best Regards.
Price ok but longer distance from cit
businessCity se kafi dour tha aane jane me baht problem, breakfast ke naam pe bas aalu pratha hi tha 4 days
Room: Deluxe Room
The Florence Resort has replied on Wed May 08 12:05:03 IST 2024
Dear Guest, Thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm Regards
Poor Stay
Not Good Service…Food Quality also not gooood
Room: Super Deluxe Room
The Florence Resort has replied on Mon Jan 22 10:33:56 IST 2024
Dear Guest Thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm Regards
Good location
1. Good location(a bit outside the city but just on road side) 2. Very nice and helpful staff members 3. Rooms are quite spacious and were clean and hygienic
Room: Deluxe Room
The Florence Resort has replied on Mon Jan 01 10:46:15 IST 2024
Dear Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward again soon. Best Regards.
Awesome
Awesome good interior, smart staff.
Room: Super Deluxe Room
The Florence Resort has replied on Mon Jan 01 10:47:07 IST 2024
Dear Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward again soon. Best Regards.
Poor service
Service provided by the hotel was really poor, they didn’t able to maintain the services like cleaning or providing things.
Room: Deluxe Room
The Florence Resort has replied on Sat Dec 30 10:36:44 IST 2023
Dear Guest Thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm Regards
5 star facilities in budget at jaipur
Earlier i visited jaipur with family i stayed at florence resort and i really enjoyed their service receptionist and all other staff were very humble and friendly cleaning of entire resort were good rooms were neat and clean food was great
Room: Deluxe Room
The Florence Resort has replied on Fri Nov 24 09:58:35 IST 2023
Dear Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward again soon. Best Regards.
Poor hospitality
Service is very poor. Food quality very poor, service & staff behavior not supported. Not satisfied
Room: Deluxe Room
The Florence Resort has replied on Thu Nov 23 10:39:46 IST 2023
Dear Guest Thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm Regards
Tonk road
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