The property offers a decent location and spacious rooms, with some guests appreciating the clean interiors and supportive staff. The rooftop pool and restaurant provide good views and are popular among visitors. However, there are consistent complaints about slow service, shared facilities, and cleanliness issues, particularly in the bathrooms and dining areas. Noise disturbances from adjacent activities and poor lift management also detract from the experience. Overall, it's a mixed bag with both positive and negative feedback.