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Review Of The Conway
Surya Palace Colony, Meerut
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
1199 Ratings, 753 Reviews
Last 10 Customer Ratings (Latest First)
- 4
- 5
- 4
- 4
- 4
- 4
- 5
- 4
- 1
- 4
Reviews Summary
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The property offers spacious, clean rooms with great amenities and a lovely ambiance, making your stay comfortable. It's conveniently located next to Shopprix Mall, providing easy access to shopping and dining options. Guests appreciated the delicious food, especially the breakfast buffet, and the polite, helpful staff. While some mentioned maintenance issues and food service delays, overall feedback highlights a pleasant experience with good value for money in Meerut. The environment is friendly and inviting, ideal for both business and leisure travelers.
Sort by:
Positive first
4.0
Good Stay
ashwini s.business
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything
Room: Deluxe Rooms
4.0
Good Stay
shreya p.
I asked for a smoking and view room, that view from the window was completely blocked. Otherwise, stay was comfortable and food was very well-made and delicious. Recommended for others.
Room: Superior Twin Room
4.0
Good Stay
divakar t.business
3 issues I am facing and same escalation with Hotel but resolution received 1- ROOM telephone not working 2- Light very low 3- Cattle is not work 3 issues I am facing and same escalation with Hotel but resolution received 1- ROOM telephone not working 2- Light very low 3- Cattle is not working
Room: Superior Room
5.0
Excellent Stay
hetal p.group
good service food very nice with health club swiming pull good must very good next time in meerut I book this hota good service food very nice with health club swiming pull good must very good next time in meerut I book this hotal
Room: Superior Twin Room
1.0
Terrible Stay
aprajita s.
Facilities was not good Not provided tea when ordered Lift facility was horrible
Room: Superior Room
The Conway has replied on Mon Aug 18 15:11:35 IST 2025
Dear Valued Guest, Greetings!! Thank you for choosing The Conway for your stay and for taking time to provide your valuable feedback. At The Conway, our goal is 100% guest satisfaction. We have noted your mentioned concerns and taken immediate corrective actions on them. I assure you that necessary steps are being taken to provide a better stay experience to our guests in the future. Our team looks forward to welcoming you back soon. Warm Regards Pradeep Pal General Manager
1.0
Terrible Stay
pranay g.couple
THE ROOMS WERE SO SHABY AND WALL PAPER WAS COMING OUTLIFT WAS IVING PROBLEM ALL THE TIME . ELECTRICITY WAS ON AND OFF @ EVERY 15 MINUTE
Room: Superior Room
The Conway has replied on Mon Aug 18 15:06:31 IST 2025
Dear Valued Guest, Greetings!! Thank you for choosing The Conway for your stay and for taking time to provide your valuable feedback. At The Conway, our goal is 100% guest satisfaction. We have noted your mentioned concerns and taken immediate corrective actions on them. I assure you that necessary steps are being taken to provide a better stay experience to our guests in the future. Our team looks forward to welcoming you back soon. Warm Regards Pradeep Pal General Manager
4.0
value for money
jasmine.solo
Stay was good. Rooms were spacious. Service was good. Value for money. Breakfast was also good with a nice spread
Room: Superior Room
The Conway has replied on Mon Aug 18 15:06:52 IST 2025
Dear Valued Guest, Greetings!! Thank you for taking the time to share your feedback from your visit to The Conway. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you review out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and look forward to welcoming you back. Warm Regards Pradeep Pal General Manager
5.0
Excellent Stay
aman g.couple
very good experience nice rooms very good experience nice rooms
Room: Superior Room
The Conway has replied on Tue Jul 15 15:15:19 IST 2025
Dear Valued Guest, Greetings!! Thank you for taking the time to share your feedback from your visit to The Conway. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you review out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and look forward to welcoming you back. Warm Regards Front Office Team
4.0
Good Stay
gaurav m.couple
The stay was good. The staff was polite and helpful. Clean room and bed. Just the room's AC wasn't cooling properly.
Room: Superior Room
The Conway has replied on Mon Aug 18 15:07:10 IST 2025
Dear Valued Guest, Greetings!! Thank you for choosing The Conway for your stay and for taking time to provide your valuable feedback. At The Conway, our goal is 100% guest satisfaction. We have noted your mentioned concerns and taken immediate corrective actions on them. I assure you that necessary steps are being taken to provide a better stay experience to our guests in the future. Our team looks forward to welcoming you back soon. Warm Regards Pradeep Pal General Manager
4.0
Good Stay
jaimin j.family
The property maintained. Room were clean. Food is okay for the room price. Property looks 4 star but is 3 star when you experience the service. The restaurant is very lazy exempting 1-2 servers. I don’t wish to discuss how bad the room service is especially with timing
Room: Superior Twin Room
The Conway has replied on Tue Jul 15 15:21:00 IST 2025
Dear Valued Guest, Greetings!! Thank you for choosing The Conway for your stay and for taking time to provide your valuable feedback. At The Conway, our goal is 100% guest satisfaction. We have noted your mentioned concerns and taken immediate corrective actions on them. I assure you that necessary steps are being taken to provide a better stay experience to our guests in the future. Our team looks forward to welcoming you back soon. Warm Regards Pradeep Pal General Manager
5.0
Excellent Stay
amlan r.family
excellent service, Room is specious. Food is of great taste and overall Mr. Padip Pal the GM is a superb person. Always helpful.
Room: Superior Room
The Conway has replied on Tue Jul 15 15:23:38 IST 2025
Dear Valued Guest, Greetings!! Thank you for taking the time to share your feedback from your visit to The Conway. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you review out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and look forward to welcoming you back. Warm Regards Pradeep Pal Front Office Team
5.0
Excellent Stay
aarti.
Everything was good.room service , maintenance service,food service, and cleaning.breakfast is so delicious and m glad that deeraj manger of food and beverage is very polite they also served food that is very praised.
Room: Superior Room
The Conway has replied on Mon Jun 30 13:48:25 IST 2025
Dear Guest, Namaskar From The Conway Meerut ! "Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our room service, maintenance, food, and cleaning services. Our team worked hard to ensure a pleasant stay, and we're glad you appreciated their efforts. Special thanks for highlighting Deeraj, our Food and Beverage Manager, for his politeness and excellent service. We'll pass on your compliments! We're delighted you enjoyed your stay and the delicious breakfast." Warm Regards, Pradeep Pal General Manager
5.0
Excellent Stay
narendra j.
Very nice property and very big size rooms. Stay was very comfortable and employees were very well behaved. Breakfast was also good. Would like to stay again next time
Room: Superior Room
The Conway has replied on Mon Jun 30 13:51:20 IST 2025
Dear Guest, Namaskar From The Conway Meerut ! "Thank you so much for your kind words! We're delighted to hear that you enjoyed our property, spacious rooms, and comfortable stay. Our team works hard to ensure excellent service, and we're thrilled you appreciated their behavior. We're also glad you enjoyed our breakfast! We look forward to welcoming you back soon and making your next stay equally memorable." Warm Regards, Pradeep Pal General Manager
5.0
Excellent Stay
aashish k.family
excellent experience good food nice ambience excellent customer service representative at hotel. gre
Room: Superior Room
The Conway has replied on Tue Jul 15 15:24:09 IST 2025
Dear Valued Guest, Greetings!! Thank you for choosing The Conway for your stay and for taking time to provide your valuable feedback. At The Conway, our goal is 100% guest satisfaction. We have noted your mentioned concerns and taken immediate corrective actions on them. I assure you that necessary steps are being taken to provide a better stay experience to our guests in the future. Our team looks forward to welcoming you back soon. Warm Regards Pradeep Pal General Manager
5.0
Excellent Stay
sonali a.
Conway was centrally located with good amenities and service. Overall experience with family was good.
Room: Superior Room
The Conway has replied on Thu Jun 19 12:44:41 IST 2025
Dear Valued Guest, Namaskar From The Conway Meerut ! "Thank you for sharing your experience! We're glad to hear that our central location, amenities, and service met your expectations, making your family stay with us enjoyable. We look forward to welcoming you back!" Best Regards, Pradeep Pal General Manager
4.0
Work on food …
tushar c.family
I ordered caesar salad and masala papad Food was not up to the mark and I have to ordered from zomato for main course…Stay was good
Room: Superior Room
The Conway has replied on Tue Jul 15 15:26:54 IST 2025
Dear Valued Guest, Greetings!! Thank you for choosing The Conway for your stay and for taking time to provide your valuable feedback. At The Conway, our goal is 100% guest satisfaction. We have noted your mentioned concerns and taken immediate corrective actions on them. I assure you that necessary steps are being taken to provide a better stay experience to our guests in the future. Our team looks forward to welcoming you back soon. Warm Regards Pradeep Pal General Manager
3.0
Average Stay
vivek d.
The staff of the hotel was not decent at all they dont listen much and the services are not that good
Room: Superior Room
The Conway has replied on Fri Jun 13 19:31:11 IST 2025
Dear Mr. Dhillon, Namaskar From The Conway Meerut ! "Sorry to hear that our staff didn't meet your expectations. We'll take your feedback seriously and work on improving our communication and service standards. If you'd like to discuss further, please let us know." Warm Regards, Pradeep Pal General Manager
5.0
just perf
harsh r.couple
A delightful stay from start to finish! The staff were exceptionally friendly and attentive, making check-in a breeze. Our room was spotless, comfortable, and well-equipped, offering a peaceful retreat after a day of sightseeing. The breakfast spread was diverse and delicious, catering to all tastes. The hotel's location was perfect. Highly recommend this gem for anyone visiting the area!" A delightful stay from start to finish! The staff were exceptionally friendly and attentive, making check-in a breeze. Our room was spotless, comfortable, and well-equipped, offering a peaceful retreat after a day of sightseeing. The breakfast spread was diverse and delicious, catering to all tastes. . Highly recommend this gem for anyone visiting the area!"
Room: Superior Room
The Conway has replied on Mon Jun 09 11:12:18 IST 2025
Dear Mr. Rai, Namaskar From The Conway Meerut ! "Thank you so much for your wonderful review! We're thrilled that you had a delightful stay with us and appreciated our staff's friendliness, the cleanliness and comfort of our rooms, and the delicious breakfast spread. We're glad you found our location perfect for exploring the area. We look forward to welcoming you back soon !" Best Regards, Pradeep Pal General Manager
5.0
Excellent Stay
family
Nice property... good quality food Service superb amenities good Location is good on the thanks you
Room: Superior Room
The Conway has replied on Tue Jun 17 13:44:28 IST 2025
Dear Valued Guest, Namaskar From The Conway Meerut ! "Thank you so much! We're glad you enjoyed our property, food, service, amenities, and location. We appreciate your feedback and look forward to serving you again in the future!" Best Regards, Pradeep Pal General Manager
4.0
Good Stay
sukh k.couple
The stay was good room was clean but receptionist were very rude they talk very rude for checkout they called 10 times and said extra charge will apply if u get even 2 mins late
Room: Superior Room
The Conway has replied on Mon Jun 02 16:33:51 IST 2025
Dear Ms. Kaur, Namaskar From The Conway Meerut ! We are glad to know that you were satisfied with the cleanliness and overall condition of the room. However, we sincerely regret to learn about your experience with our front desk team. Our team reached out at 12:00hrs to check on your c/out status. You informed us that you were in the process of making a new booking. As we did not receive confirmation, our team followed up at 13:00h and again at 14:00h, as the room was still occupied. You kindly informed us that the server was down and the booking would be completed shortly. We finally received your new booking confirmation at 14:37h. Please understand, it is our responsibility to inform guests that in the absence of a confirmed continuous booking, 1/2day charges may apply beyond our complimentary late c/out grace period, which is till 14:00h in special cases. We sincerely apologize if our team’s follow-up came across as rude in any manner. We will certainly look into this and take the necessary steps to ensure our communication remains courteous and professional at all times. We value your feedback and hope to welcome you again for a more seamless and comfortable stay.
