“Negotiating Over Paranthas at a 5-Star? Shockingly Bad Experience at Taj Exotica Goa”
We stayed here from 4th to 8th September. Since we had a long road journey to Hyderabad, we requested the reception to keep our bills ready for a seamless early checkout and were also offered the option of a packed breakfast. Everything seemed fine—until the actual experience.
On 8th Sept morning, after clearing the bills at 7:15 am, we went to the restaurant and requested 6 paranthas to be packed for the road. Shockingly, the staff outright refused and said they could only pack 2 paranthas per room. Taken aback, I decided to sit and eat there instead, which delayed our travel plan.
Soon after, another staff member returned and asked if 4 paranthas would be okay. Imagine this—at a 5-star property, I was literally being “negotiated” with over paranthas: 2, then 4, but not 6. Really? Is Taj earning from paranthas now? Inside the restaurant, I could have eaten 20 paranthas without anyone stopping me, but for takeaway, I was being restricted. The behavior was more upsetting than the denial itself.
Finally, someone brought 6 paranthas—but by then we were already done with breakfast. At checkout, when I gave this feedback, the reception staff themselves admitted that the restaurant should not have denied the request at all. Which makes me wonder—are employees making up their own rules? One says 2, another says 4, another says 6. Utter confusion.
This left us extremely disappointed. A property like Taj should be about seamless hospitality and consistent service, not petty restrictions and miscommunication.
Sadly, I will not be staying here again, nor recommending this property to anyone.
