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Review Of Suyash Palace Hotel

Basti Khas, Basti

    User Rating & Reviews

    • everyone
    • family
    • solo
    • business
    3.7
    Very Good

    63 Ratings, 19 Reviews

    excellent
    29%
    very good
    41%
    average
    10%
    poor
    10%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 4
    • 1
    • 4
    • 4
    • 4
    • 2
    • 5
    • 4

    Rating Categories

    • Location3.6
    • Cleanliness2.9
    • Room2.0
    • Value For Money3.0
    • Food3.0
    • Facilities2.6
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    This property has received mixed reviews from guests. Highlights include good food quality and a clean environment, with many appreciating the cooperative staff and comfortable stay. However, some guests faced issues with hot water availability and check-in confirmation. Noise from nearby mosques and trains was also mentioned as a downside. Despite some concerns about room quality and service speed, many enjoyed the overall experience given its cleanliness and tasty meals.

    Sort by:

    Positive first
    1.0

    Never book this hotel. Very rude staff and unethical and cheaters

    prabhu p.solo

    Horrible staff. They denied my reservation. After fighting with them for more than two hours and waiting , they agreed to give a room. Eventhough I have paid 100% adavce for 2 nights and confirmed with the reception few day ahead of travel date, still they declined the room.

    Travel Month: May 2025

    Room: Deluxe Room

    4.0

    Nice sta

    amit j.loyalty-iconbusiness

    Good service and nice staff. Recommend for staying here. The food is also very good and tasty. The room was very clean.

    Travel Month: Mar 2025

    Room: Premium Room

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    navneet s.business

    Food was good and stay was comfortable. Amenities were also good. Staff were humble and cooperative.

    Travel Month: Mar 2025

    Room: Deluxe Room

    2.0

    Very bad experience no hot water in the morning and no breakfast available i

    vivek k.business

    No hot water in the morning and no breakfast available in the morning. Very bad experience.

    Travel Month: Dec 2024

    Room: Deluxe Room

    2.0

    Poor Stay

    pradeep k.

    Service vise very bad and room is very bad

    Travel Month: Nov 2024

    Room: Deluxe Room

    5.0

    Excellent Stay

    arunesh.loyalty-icon

    yeah, it was an amazing experience with the hotel management and also with the staff... they are really good in behaviour and overall.... *hygiene is also superb...* thank you....✌️

    Travel Month: Oct 2024 (9-Night Stay)

    Room: Deluxe Room

    2.0

    Poor Stay

    pradeep k.

    Room veer bad price hige

    Travel Month: Oct 2024

    Room: Premium Room

    1.0

    Terrible Stay

    anup t.business

    Do not booking anyone this hotel because i have booking in make my trip in 2 days this hotel and also received booking voucher and also confirm my booking. But i have checkin hotel but manager said your booking is not confirmed.

    Travel Month: Aug 2024

    Room: Deluxe Room

    2.0

    Poor Stay

    amit k.loyalty-icon

    Mosque and train noises irritating

    Travel Month: Jan 2024

    Room: Deluxe Room

    5.0

    Excellent Stay

    venkatesh a.loyalty-iconbusiness

    Excellent stay. Service was good. Neat and clean rooms. Food is also good. Location of hotel is also good

    Travel Month: Jan 2024

    Room: Deluxe Room

    1.0

    Terrible Stay

    suraj s.

    Room quality is very bad

    Travel Month: Jan 2024

    Room: Deluxe Room

    4.0

    Good Stay

    yp s.

    Your service is very good, hotel also good,

    Travel Month: Oct 2023

    Room: Deluxe Room

    5.0

    Great stay

    vivek s.business

    The stay was amazing, loved the breakfast which was included. The place was clean and very close to the train station and bus station. Enjoyed the stay.

    Travel Month: Aug 2023

    Room: Deluxe Room

    1.0

    Terrible Stay

    pallavi t.

    Very unprofessional hotel as a married couple we were not given entry for like 20 minutes as our ids were not there with us dirty and unhygienic room corridor was smelling of liquor water glass in room was broken

    Travel Month: Jun 2023

    Room: Deluxe Room

    3.0

    Average Hotel but decent food

    rahul b.solo

    Hotel is under renovation. Current rooms are average. Toilet was not clean and with all old fittings. May be after renovation the quality improves. Also no other better place to stay in Basti than this.

    Travel Month: Feb 2020

    Room: Standard

    Suyash Palace Hotel has replied on Wed Feb 26 19:16:03 IST 2020

    Thank you sir, to motivate us will definitely improve our hospitality soon.

    1.0

    Poor

    akhilesh n.

    Poor ambiance, dirty pillow, only blanket which used like in. Room service took 1.30 hour to bring food.

    Travel Month: Feb 2020

    Room: Standard

    Suyash Palace Hotel has replied on Wed Feb 26 19:14:39 IST 2020

    Sorry sir for your inconvenience, next time will take care Hope to See u again

    4.0

    Good

    anil g.family

    Stayed from 8:00 pm and checked out at 11:15 Am.

    Travel Month: Apr 2019

    Room: Deluxe Room

    3.0

    Suyash Palace Hotel

    arjun k.group

    Not sufficient breakfast, I don't liked.

    Travel Month: Apr 2019

    Room: Deluxe Room

    4.0

    Good Stay

    govind c.

    Food quality is very good and services is very fast.
    Hotel was good, room services is very nice and complimentary breakfast is very good. Parking space is so large.

    Travel Month: Nov 2018

    Room: Premium Room

    Suyash Palace Hotel has replied on Sat Feb 16 19:32:23 IST 2019

    Thank you so much sir for your valuable compliments.`

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