I booked a room at Super Collection O White Ridge Kamineni (Booking ID: NH******0984) at around 11:30 PM on 4th April. Since it was a late booking, I tried contacting the property multiple times, but no one responded to my calls.
So, I called OYO customer care and informed them that I would be checking in at 1:30 AM, and asked them to make sure someone was available at the hotel.
However, when I reached the property at 1:30 AM, the receptionist told me that no rooms were available and the hotel was fully booked. If rooms were not available, why was my booking confirmed?
I was left stranded in the middle of the night at 2 AM, trying to figure out what to do. I had to call customer care again, and only then was I arranged an alternate hotel 3.3 km away, where I finally checked in at 2:30 AM.
It was highly inconvenient, mentally exhausting, and risky to be running between hotels at such odd hours. This is not the experience one expects after booking through a reputed platform like MakeMyTrip.
I request you to look into this matter seriously and ensure this kind of negligence is not repeated. A confirmed booking should mean a guaranteed room. If a property cannot honor a booking, it should not be available for selection—especially not late at night when alternate options are limited.
This was a highly stressful experience, especially at night. A confirmed booking should not lead to such situations. Please look into this and ensure it doesn’t happen to others.