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Nongthymmai, Shillong
93 Ratings, 36 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the good service from the caretakers, highlighting their responsiveness and helpfulness. The rooms are often noted as clean and comfortable, with some mentioning decent views. However, many reviews point out issues like poor management, lack of basic amenities, noise disturbances from parties, and inadequate food services. The property's location is considered acceptable but not ideal for longer stays.
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Property is very good but owner behaviour is poor
Stuff are very good but the owner's behaviour is very poor on his stuffs. Every thing is under my expectations
Room: Classic Bedroom
Good Stay
The stay was good the caretaker was very good in his job, apart from that some recommendations are - bathroom consumables clean towels and heaters for wimter
Room: Classic Bedroom
Average Stay
The caretaker was very good. Doesn't know how to behave with girls. Should have some basic decency. Rest rooms were good. No proper drinking water facility
Room: Deluxe Bedroom
Poor Stay
No discipline. The hotel management allowed other occupants to party whole night. Causing disturbance to us. We couldn't sleep bcoz of the noise till 5 am morning. No pantry available. We has booking for two days but considering this type of conditions in the property decided to checkout early.
Room: Deluxe Bedroom
Horrible
Worst hotel stay experience ever. There was no proper service, you won't find the receptionist after checking in. No current and sheets didn't get change. No service at all
Room: Classic Bedroom
Worst hotel
businessHotel not cleaned properly, staff is not good, worst hotel, food is not good, terrible condition, service is not good, location is also not good
Room: Classic Bedroom
Just ok but price is very high as compared to hotel room.
Food was not as expected compared to price. Location is not so far from niacin shillong and it is okay for one day stay.
Room: Deluxe Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Tue Jul 02 23:24:42 IST 2024
Thank you for sharing your feedback. We regret that the food did not meet your expectations, especially considering the price. Your comments are valuable to us, and we will work with our culinary team to improve our offerings. We're glad to hear that the location was convenient for you and that you found it suitable for a one-day stay. We hope to have the opportunity to serve you again and provide a more satisfactory experience.
Average Stay
Wifi was not working, however it was there in hotel booking. Price is higher than quality.
Room: Deluxe Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Sat Jun 22 21:19:59 IST 2024
We're sorry for the inconvenience caused by the Wi-Fi not working during your stay. The storm last night disrupted our service. Regarding the room quality, it meets the standards for the price paid. We strive to provide a comfortable experience for all our guests.
Poor Stay
The hotel did not provide basic amenities such as drinking water etc. Dirty bedsheet and pillow. Congested room. The price is too high for this room.
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Sat Jun 22 21:23:20 IST 2024
We apologize for any inconvenience you experienced during your stay. The classic room, which you booked, is our most budget-friendly option, providing basic amenities such as a bed, attached bathroom, geyser, and Wi-Fi. We regret that the cleanliness and room size did not meet your expectations. Your feedback is important, and we will address these issues to improve our service.
Good Stay
Overall experience was good. The care takers were very responsive with all things. One thing that stands out is that, the manager (russell’s) kind and helpfulness was everything that made our stay feel very comfortable and worth it.
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Sat Jun 22 21:24:20 IST 2024
hank you so much for your kind review! We are delighted to hear that your overall experience was good and that our caretakers were responsive to your needs. We are especially pleased to hear about your positive experience with Russell. His kindness and helpfulness are indeed valuable assets to our team, and we are glad he could make your stay comfortable and enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Poor Stay
Room is quite smelly. When asked about the room freshner the staff didnot respond
Room: Deluxe Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Wed Jun 12 10:59:32 IST 2024
I wanted to address the concern regarding the unpleasant odor in the room and the lack of response from the staff when you requested a room freshener. Please accept our sincere apologies for this inconvenience. We strive to provide the best possible experience for our guests, and it is clear that we fell short in this instance. I assure you that your feedback has been taken seriously, and we are looking into this matter to prevent any recurrence in the future. Thank you for bringing this to our attention. We value your feedback and your patronage. Best regards, Stone Crest.
Good Stay
I like that the room was nice and clean it is also very comfortable the bathroom is also very comfortable
Room: Deluxe Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Thu May 23 11:48:13 IST 2024
Thank you for choosing Stone Crest Homestay. We appreciate your valuable feedback and are delighted you enjoyed your stay with us. We hope to be able to host you again in the future.
Good Stay
soloRooms were good, nice and budgeted stay. Staff was cooperative and helpful. Overall everything was satisfactory experience staying here.
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Sun Apr 14 16:55:28 IST 2024
Thank you so much for choosing Stone Crest. We hope to be able to host you again in the future .
Poorest stay provided by mmt, smallest rooms no amenities provided in room.
couplePoorest stay provided by mmt, smallest rooms no amenities provided in room. No water bottles no soap
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Sat Jun 22 21:25:44 IST 2024
We apologize for the disappointment you experienced during your stay. The classic room you booked is our most budget-friendly option, offering basic amenities like a bed, an attached bathroom, a geyser, and Wi-Fi. We understand that the room size and amenities did not meet your expectations, and we regret any inconvenience this caused. Your feedback is valuable to us and will help us improve our services.
Don't stay at stone crest evef
familyRoom is not a room at all. It is like a box with less than 10 feet width and kength. Roof height is very low. We didn't stay in the hotel and booked other room on own on first day and booked another room on second day by makemytrip
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Thu Mar 14 11:50:52 IST 2024
I'm really sorry for your unpleasant stay . However, it is necessary to consider that you had made your booking for one Classic room which is one of the more budget oriented rooms we provide at the price you paid for it . If you wanted a larger room with a more space , we would advice you to go with the Deluxe Room instead.
No restaurant & bad beds of all rooms.
They don't have any fooding facilities & also the beds of both my two rooms are too small to fit one 6 feet tall person.
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Sun Dec 31 01:04:29 IST 2023
Dear Sutanu Chakraborty, Thank you for bringing your concerns to our attention. We value your feedback and apologize for any inconvenience caused. Regarding the provision for food facilities, we regret to inform you that our Classic Room, which you have booked with an EP package, does not include complimentary breakfast. We understand the importance of a satisfying dining experience, and we recommend exploring nearby dining options. Regarding the bed size, please be informed that the beds in our Classic rooms are standard-sized 6x4 feet beds, which are designed to accommodate adults comfortably. We appreciate your feedback on this matter and will certainly take it into consideration for future improvements. If you have any further questions or if there's anything else we can assist you with during your stay, please feel free to let us know. We are committed to ensuring your comfort and satisfaction. Thank you for choosing Stone Crest, and we hope you enjoy your stay with us. Best regards, Russell Kharkongor Manager Stone Crest Homestay.
Excellent Stay
The stay was neat and no disturbance.
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Mon Oct 30 11:29:41 IST 2023
Thank you so much for your review, We are glad you enjoyed your stay with us.
Honest review
No one even came up to ask for anything. Even a bottle of water was not requested. It was more of a like, come, pay, stay and no one even cares. I did not even see a manager. There was a guy in the waiting lounge who hardly cares who you were with ie. Like family and what you would need in the room. I just stayed there for 4 hours and left the room and went to my in-laws place just because of the lack of hospitality. I insist no one unless they start improving on how to interact with travellers and customers. Thank you
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Wed Oct 25 17:34:01 IST 2023
I want to extend my sincerest apologies for the experience you had during your recent stay at our establishment. It deeply concerns me that you felt that way, and your feedback is invaluable in helping us improve our services. I completely understand your disappointment with the lack of attention and care you received during your visit. This is certainly not the level of hospitality we strive to provide to our guests. I want to assure you that we take your feedback seriously and will be addressing these concerns with our staff to ensure such incidents do not happen again in the future. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to hear that you didn't even see a manager during your stay. We will work on enhancing our communication and interaction with guests to create a more welcoming and accommodating environment. I'm genuinely sorry that your experience did not meet your expectations, and I want to assure you that your feedback is a catalyst for change within our organization. We appreciate your candid feedback and hope you will consider giving us another chance in the future. Please do not hesitate to reach out if you decide to return so we can ensure your next stay is truly exceptional. Thank you for bringing this to our attention, and we hope to regain your trust.
Terrible Stay
Bed was very small. No table. Very small room. No images available
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Wed Oct 25 17:41:15 IST 2023
Thank you for your feedback regarding your recent stay in our classic room. We appreciate your input and would like to clarify that the classic room is one of our more budget-oriented accommodations, which may explain the smaller bed and the absence of a table. In the future, if you decide to book with us again, we would like to recommend considering one of our deluxe options. These rooms are designed with more spacious layouts, and comfortable amenities, and are better suited to provide a more pleasant and enjoyable stay. Your satisfaction is important to us, and we are continually working to offer a variety of room types to meet the diverse needs and preferences of our guests.
Terrible Stay
I booked room in shillong but property does not give any room. They told me that that's the make my trip aap s fault. Horrible behaviour
Room: Classic Bedroom
Stone Crest Homestay| Rooms & Caretaker has replied on Sat Jun 22 21:27:57 IST 2024
We sincerely apologize for the inconvenience you faced regarding your booking in Shillong. It appears there may have been an issue with overbooking at the property, which unfortunately led to the unavailability of your room. We also regret to hear about the unpleasant behavior you encountered and will address this with the property management. We appreciate your understanding and patience in this matter.
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