Pros: the property is newly built so there is cleanliness. The front desk welcomed us very well and rooms were allocated on time. Check in was smooth. Tv is new and updated. Now for the cons: they charged incorrectly on food bills, the housekeeping was non existent and I had to call upon them to fill shampoo, body wash and soap multiple times as they were empty. Yet they only filled in the shampoo and after a point, I gave up. The pool is open for public use and if you were a single woman or a couple like us, it could feel unsafe if you are expecting quiet spaces. People come in and play very loud music and the rooms which are pool facing are difficult to work in. We had to request that people stop the music as it was horribly loud and I had to take a work call. One night we ordered lal mas and was charged for rogan josh which is priced double on the menu and they gave me a BS reason for why that has happened. I have attached the bill. Not a luxury resort experience or Rajasthan hospitality. Women should avoid this property altogether.
Sterling Rudraksh Jaisalmer has replied on Mon Jun 23 16:35:05 IST 2025
Dear Shiny,
Thank you for sharing your feedback. We're pleased to hear that you appreciated the cleanliness and smooth check-in experience. However, we truly regret to learn about the issues you encountered with billing, housekeeping, and the pool environment. Your concerns are important to us, and we take them seriously. We strive to ensure a comfortable experience for all our guests and will address these matters with our team. Thank you for bringing this to our attention.
Sincerely,
The Sterling Holidays Team