To start with, this place is not in Coonoor, it’s in Ketti. During booking, got assurance and convincing response from mallisha (vista rooms) about the road condition, parking facility! to our horror, when we arrived, the scene was an extreme contract, mud road with no parking facility! had no choice but to call up vista rooms to find out what can be done as a solution, to which we experienced ruthless behavior from stay manager and his boss . Instead of hearing client’s concern, they kept repeating that nothing can be done and asked us to walk off from property even after making the full payment. There was no other choice than to stay as it was getting darker and vista rooms assured no refund. As the website suggested, we ordered lunch from swiggy and it took 2 hours for the food to be delivered at the front gate which is at-least kms away from the property. Dinner was served from a canteen nearby which lacked taste and cleanliness. There are 6 plates in the kitchen, so one might have to clean the dishes themselves as caretaker is just namesake. Pictures posted by vista rooms are absolutely deceiving. Please look at the pictures to find out how unhygienic the place was!