Good things: 1. Property is very peaceful, serene place
2. The tea was very good
3. Food, we didn't try. Some things which we didn't like: we booked 2 super deluxe non ac rooms. Upon arrival, the host, gave us 2 rooms (one super deluxe non ac and the second one we found small, particularly the bed size. So we questioned and then he gave us another relatively bigger room. Had we not enquired we would have got a smaller room ( small bed as compared to the super deluxe non ac room. I personally feel that this is not a thing to be appreciated. However, the other room ( changed room) which we finally got was also not of the same dimensions as the first one. The price we paid was for 2 super deluxe non ac rooms so we should have got the same rooms even before asking. Hence, we were a little disappointed as we are still not sure whether we got the second room in the category of super deluxe non ac room. Maybe that's why mr. and his housekeeping staff were not that welcoming to us. Particularly, his housekeeping staff, we found him very rude. Again, not appreciated. Overall, 5 stars for the property, and 1 star for the housekeeping staff. He really needs to change his attitude towards guests or maybe he was only rude to us due to some reasons which are still not known to us.
Silver Oak Valley has replied on Sun Dec 22 12:32:35 IST 2024
Dear Sadhwani Ji,
Greeting of the day!
At the onset appreciate that you choose our property for your stay at Mount Abu,
Reviews are the backbone of any business & I would have appreciated your Honesty in reviewing the property if you were Genuine.
Point 1) We allotted same category room to you which were adjacent, but you found the Bed size small and insisted on other option hence we moved you to another room where you settled comfortably but around 8PM you and your wife actually pushed us to give you the same room which you refused during the Check IN which had small size bed (as per your specification) Reason best known to you.
Since you mentioned the attitude of the housekeeping staff being Rude and unprofessional. let me cite the reason (The hot water kettle in the room is for a purpose of heating water and not brewing tea which you did and spilled the entire area, (If the staff educating on the purpose of Hot kettle kept in the room which you felt offensive I Sincerely Apologies on his behalf.
Thanks .