Shivdhara Resorts

If you dont expect much then you will enjoy. The expectations increases as they post themselves as 5* resort. From outside the resort seems very good and new, but inside the room, there are few things broken, not working etc. which should be checked by the staff before room handover. My room experience is as below: 1. AC working fine but timer was automatically set so every 1-2 hours tue AC automatically switches off. There are no fans in room so compulsory you need to keep AC on. It took around 2-3 hours even for the technician to switch off the timer. 2. Wash basin was leaking from bottom. You wash your hand and the dirty water flaws on your legs and also making the whole bathroom wet. Moreover there are vitrified tiles in bathroom so there is a danger of getting slipped (My 3 year old daughter slipped and got hurt) 3. No hot water in shower. Even after complaining 3 times. At last they arranged a bucket of hot water from somewhere but this is not a 5* property service. 4. Shower very very slow because it was not regularly cleaned. Water was hardly coming from it. 5. Smart TV installed but not connected to internet. Set up box was installed but there was no batteries in remote. Staff took almost 4 hours to give new remote. 6. Due to very less occupancy, they don't serve buffet in lunch. ala carte is super costly, 5* hotel rates but taste and quantity is very less. 7. Swimming pool was not cleaned even after requesting for 2 times. 8. We ate our lunch and kept the plates outside our room, for 2 days those plates were lying as it is near my door. There were flies around it. No staff bothered to pick them up. 9. Staff is decent (not very good) but they seemed not concerned about the services asked by the guests. If you can ignore these things then you can enjoy your stay. Problems were getting solved slowly one by one but if it's a 5* resort, such problems should not have occured at all.

our stay has been marred by several issues that have significantly impacted our experience. The swimming pool was not well-maintained, with visible garbage. The food served was not up to our expectations. Additionally, the Wi-Fi connection was not working, which was a major inconvenience

Partiality with MMT customer Food is average Swimming pool water is not clean No hot water in bathroom Cleaning is not proper No proper response from staff.

No hot water in the morning bath poor service. Partiality with mm t booking holders. Not proper cleaning bad behaviour of staff. Swimming pool water is not clean. Waste of money.

The location is good, property is worth visiting for weekend but they are very poor in hospitality, I would like to share few points 1. We reached there around 11am, the check in time was 2 pm so the reception person told us that we should go to waterpark till then, she also herself told us that as you have booked from makemytrip you wont get complementary tickets to waterpark. Why this kind of differentiation? 2. We still went to waterpark and returned around evening for checkin. Next morning when my wife entered the bathroom she slipped due to water overflowing from basin due to sippage, she luckily escaped major injury, I tried to call reception, phone was not working, i went there and informed them and the first response by them was how we could not figure out this issue earlier when we we were in that room from last evening, instead of getting it repaired he was in debate mode that we should have informed earlier. I just gave up as we were to checkout in 4 hrs. I agreed to just clean and dry the wet floor so that we can get fresh and complete our daily routine safely 3. Complimentary breakfast was a similar mesh, too many items but poor service. I think they should focus on staff training and hospitality, else its not going to work long. I havent put my feedback online coz I dont want to spoil their image, and I genuninely felt that the location and property is a wonderful combination, there is raw nature in surroundings, very nice ambience for nature lovers like me.

Shivdhara Resort was the worst stay experience I’ve had at any so-called 5-star property. I booked multiple rooms—every single one had major issues: unbearable bathroom stench, broken ACs, damaged mirrors, and filthy maintenance. We had to change all rooms. Staff was untrained, unresponsive, and extremely limited. Wi-Fi didn’t work. Amenities were always “closed” or “AC not working.” bookings are treated poorly, with waterpark access denied—only free for direct bookings. The entire resort runs on cost-cutting, not service. This was not just disappointing—it was completely unworthy of its rating. Worst resort experience. Avoid if you expect basic hospitality.

The food was good ..but they still have to check other measurements like cleanliness, service , facilities

not excellent but good. Waterpark fees should be included in resort stay fees or atleast at discounted rate.

No proper reply from receptionist. We were been waited for almost 2 hours for dinner. Restaurant was not opened as per timing. Also no 24 hrs in room dining available. Very unsupportive staff.

Hello the stay is good n the property is superb I enjoy it a lot with my family. next time I will come with my friends.

Resort is under 5 star category but food is not up to mark as 5 stars restaurant

Resort location was good, but room chosen by us as couple was twin bad so resort denied to at least arrange side by side. This was pathetic, i have booked room for my wedding anniversary. Food for buffet breakfast was felt was not fresh for all items.

Very bed service at hotel and u give us twin bed for family

Light supply drop frequently without any problems

Swimming pool water quality is dirty (very small pool, most of the games in game zone are not functional, manager and staff behaviour much below as per standard given in mmt, even lift is dangerous as not accommodating more than 3 persons at a time,

I was a nice property with good ambience and supportive staff. Room are nice with all amenities

Over hyped resort. If you wish to enjoy water park then come to water park only. The resort costing was 21k with pathetic rooms and its not a 5 star any way. The service was even worst as at 11 pm a waiter came and asked if we need water. The restraunt was unhygienic and pathetic

So many complaints, so many conditions, so many restrictions.