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Surajkund, Faridabad | 14.0 km from city centre
570 Ratings, 270 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the courteous staff and helpful service, along with clean rooms and decent food quality. The convenient location is also a highlight. However, many reviews mention that the property is old and needs urgent maintenance, with recurring issues like poor room service, cleanliness concerns, and outdated amenities. Overall, the experience seems mixed, balancing good service with significant maintenance issues.
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Average Stay
The property is Good but basic hygiene was not maintained properly. The buffet breakfast spread was not good.However the ala carte dinner was really good.
Room: Deluxe Room - 2 Single Beds
Sarovar Portico, Surajkund
Dear Hemant Hirani, Thank you for sharing your feedback. We’re glad you enjoyed the à la carte dinner and appreciate your comments on areas that need improvement. Your inputs on hygiene and breakfast variety have been shared with the team for immediate action. We look forward to welcoming you back for a better experience soon. Regards, Dheeraj Chauhan General Manager
Poor Stay
The property was in a bad condition with foul smell all around. The room was not upto the standard that Sarovar maintains. it's in a bad condition. Also the breakfast is average with standard food.
Room: Superior Room - 1 Double Bed
Real time experience.
Experience was worst. No welcome drinks. No professionalism. No Amenities as mentioned. Even after I’ve upgraded my room to suite. Wasted my money. Breakfast was not too good
Room: Superior Room - 1 Double Bed
Sarovar Portico, Surajkund has replied on Wed Sep 17 23:48:32 IST 2025
Dear Aman Aman, We are deeply concerned you didn't enjoy your stay and it's regrettable your experience fell short of your expectations. We typically are known for our exceptional attention to detail and we regret we missed the mark with the issues you’ve raised. We understand that the absence of welcome drinks and certain amenities, along with the breakfast experience not meeting your preferences, took away from your comfort. We've noted your concern regarding our professionalism and assure you that we will promptly address this with our team to ensure it's not repeated in the future. Also, your observation on considering the room upgrade as a wasted investment is taken seriously. Our aim is always to provide value for money and a satisfying stay for all our guests. Your feedback will help us get better and offer a more gratifying experience to you and other guests. We hope for a chance to show significant improvement in our services and regain your trust. Regards, Dheeraj Chauhan General Manager
ok ok
Positives : Staff was polite and co-operating. Good house-keeping, hassle free check IN.Room upgraded to executive for customer delight. Negatives : Phone was not working and issue not resolved even after complaint. H tower is very old design and not upto the mark.
Room: Superior Room - 1 Double Bed
Poor Experience w
Room are not as per standards. Room service very poor.
Room: Superior Room - 1 Double Bed
Sarovar Portico Surajkund, a hell on ea
We checked into Sarovar Portico, Surajkund yesterday with expectations of a reputed brand, but the experience was extremely disappointing. Basic facilities were missing – There was no valet parking, the reception area air-conditioning was not working, and the first room shown to us had a strong sinking smell. Hotel interiors were below standard – The hotel was very small, with bare flooring and not a single carpet, giving it a poor impression overall. Staff behaviour – Some employees, whether in housekeeping or the restaurant, were extremely rude and unhelpful. The only positive part was one newly joined staff member (a girl, name not recalled) who genuinely helped us find a decent room. Without her assistance, we would have left within the first hour itself. Food and service – The snacks served were of very poor taste, and the service across departments was unsatisfactory. Frankly, this is not what one expects from a brand like Sarovar. If the management of the Surajkund branch does not take immediate steps to improve,. At present, we would not recommend anyone to waste their money here.
Room: Superior Room - 1 Double Bed
Excellent Stay
It is good hotel and food is delicious, I enjoyed the food and environmental,, thanks
Room: Superior Room - 1 Double Bed
Average Stay
Rooms are clean n good, common area is full of rubbish , lights dont work in the common area. Food quality is so so, Room service is too bad. I'm Dining hall , table management is very poor, variety of buffet menu is good. Last two days there was no AC in the dining hall
Room: Superior Room - 1 Double Bed
Sarovar Portico, Surajkund has replied on Thu Aug 28 00:36:16 IST 2025
Dear AMITAVA DASGUPTA, We take all feedback seriously and appreciate you taking the time to bring these issues to our attention. We're glad to hear you found our rooms to be clean and comfortable and that you appreciated the variety in our buffet menu. However, we are sorry to hear some aspects of your stay did not meet your expectations. Your comments regarding the cleanliness of the common area, lighting, room service, dining hall table management and air conditioning have been noted. We assure you, we'll work relentlessly to fix these issues right away. As for the food quality, we continually strive to provide a wide array of delicious meals and we'll certainly look into ways we can improve this. Although we cannot undo your experience, we truly hope you would give us another opportunity to serve you better. Your comfort and satisfaction are of the utmost importance to us. We hope to welcome you back soon for a better experience. Regards, Dheeraj Chauhan General Manager
Fine touch
That was a good experience. Food was also good and staff was cooperative. I will ook again to enjoy the services That was a good experience. Food was also good and staff was cooperative. I will book again to enjoy the services
Room: Superior Room - 1 Double Bed
Sarovar Portico, Surajkund has replied on Thu Aug 28 00:36:33 IST 2025
Dear Mohammad Shamsher, Great to hear you enjoyed our food and staff! Looking forward to serving you again. Regards, Dheeraj Chauhan General Manager
Mr.Anoop was a gentle guy with a good sens of humour and make people 🆒
Overall it was good and staff quality was superb and food was also ok surrounding was cool and you should add pool also for more attraction we will definitely visit again for a couple of days
Room: Superior Room - 1 Double Bed
Sarovar Portico, Surajkund has replied on Tue Aug 19 22:24:50 IST 2025
Dear Gaurav Verma, We appreciate your constructive feedback on your recent visit to our place. It's heartwarming to learn that you had a satisfying experience with our staff and found the ambiance to your liking. Your acknowledgement of our food quality is also valuable. Your suggestion regarding the addition of a pool resonates with us and we are always on the look-out for ways to enhance our guest experiences. We'll take your recommendation into account as we consider future modifications. We're eager to welcome you back for another memorable visit. It's a pleasure serving guests like you who recognize our efforts and motivate us to keep raising our standards. We're excited for our next opportunity to make your stay an even more enjoyable one. Regards, Dheeraj Chauhan General Manager
Poor Stay
The food quality was disappointing and far below expectations, and the AC was not working properly, which made the experience uncomfortable. However, the staff’s behaviour was excellent — they were polite, attentive, and genuinely tried their best to make us feel welcome
Room: Superior Room - 1 Double Bed
Sarovar Portico, Surajkund has replied on Tue Aug 19 22:25:04 IST 2025
Dear Pradipta Bohidar, We are deeply concerned by your feedback regarding the food quality and air conditioning at our establishment. It's crucial to us that our guests have the best overall experience. Please know we have taken these issues into serious consideration and have quickly put actions into place in an effort to improve. Specifically, our chefs are dedicated to improving the quality and taste of our dishes, ensuring they meet and exceed our customers' expectations. In addition, the concerns regarding the AC have been addressed by a thorough maintenance check to ensure utmost comfort in the future. Good to hear you've appreciated our staff's efforts. We pay great attention to hiring and training our staff to make sure they offer the best quality service possible. We appreciate your kind words in recognizing their efforts. We urge you to give us another chance to show you how we have taken your feedback to heart and made the necessary improvements. We'd love to offer you a better dining experience in the future. Regards, Dheeraj Chauhan General Manager
sarovar portico atrium surajkund review
The hotel is big and near to sporting venue. It is well in budges however post taxes a bit expensive. The management helped me upgrade so a big thanks for that. However one v imp feeback is please do something about the mosquitoes in h409 there were plenty and my wife could not sleep also as it is not centrally ac hence room takes a bit of time to cool plus the shower was having really hot water even on cold tab when i came back at around 1pm that surely need to be fixed. Fiod is good with decent portion size and fresh. Room a spacious and big but need more upkeep as it is a big hotel. Overall thanks for a decent stay
Room: Superior Room - 1 Double Bed
Good for overnight
Staff is excellent, breakfast is average and the property is quit old and needs maintenance. Location is great
Room: Superior Room - 1 Double Bed
Average
All average food, Amenities and service as well. All average food, Amenities and service as well. All average food, Amenities and service as well.
Room: Superior Room - 1 Double Bed
Terrible Stay
Staying in this room was totally disaster. Water was flowing from every where. Commode , Wash basin. .Today morning when I was taking shower hot water from running all over. Diverter's problem who knows. Called several times no one has responded. Will not recommend any one.
Room: Superior Room - 1 Double Bed
coorperate staff , cleaned room
entire staff are awesome, there staff if very friendly, the rooms are always clean and comfortable. i stay at the hotel over 3 weeks
Room: Deluxe Room - 2 Single Beds
Good Stay
The hotel is an old property. Staff is warm and caring. The food is average. The room ac is excellent. Overall our stay was comfortable. Hot water is available in wash rooms.
Room: Superior Room - 1 Double Bed
Recommended for next stay
Good HK and eco friendly environment and parking facility is also there, Housekeep staff and well come deals staff all we cooperative.
Room: Superior Room - 1 Double Bed
Sarovar Portico, Surajkund has replied on Mon Jun 02 17:08:47 IST 2025
Dear Guest, We're delighted to hear that you had a positive experience with us. Your feedback about our eco-friendly environment and parking facility is greatly appreciated. We truly strive to ensure our guests feel comfortable and that all their needs are met in the most efficient manner. We are also pleased to know that our housekeeping and welcome staff met your expectations. Their commitment to delivering a great experience reflects the high standards we set in our hotel. We look forward to welcoming you again soon. Regards, Dheeraj Chauhan General Manager
Poor Stay
Staff is very rude.. breakfast was not good at all. They are non courteous
Room: Superior Room - 1 Double Bed
Excellent Stay
Neet and clean property…good location…staff also good 😊
Room: Superior Room - 1 Double Bed
Surajkund
Mangar
New Industrial Town
Neharpar Faridabad
Sohna
Manesar
Manesar
Sector 77
Greater Noida
North Delhi
Bulandshahr
Kapashera
U.I.T.
Kapashera
Sector 35
Green Field Colony
Sector 86
Sector 32
New Industrial Town
New Industrial Town
Sector 27D
Sector 36
New Industrial Town
Neharpar Faridabad
